ProFlowersCS
@ProFlowersCS
Followers
809
Following
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We're here to make sure your @ProFlowers gifts are delivered on time & fresh so you never miss a special moment.
San Diego, CA
Joined February 2013
We’d really appreciate the opportunity to look into this. Could you email the order number and your contact information to communitymanager@ftd.com?
@ProFlowersCS I’ve been on hold for 40 min the 3 DOZEN roses I ordered and paid ALOT for somehow was delivered in the form of ONE DOZEN 😡😡😡 terrible customer service and I’m disputing the charges!!!
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@crazziemazzie We are so sorry to see this Mazzie! A member of our team will reach out to you shortly
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Thank you Nicole for your patience and for emailing our team at socialcs@sm.proflowers.com. We will respond as soon as possible. -Andrea
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Thank you Jeffrey for your feedback we will be sure to share your comments with our team. -Andrea
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Oh no! If you'll email us at socialcs@sm.berries.com we'll look into this right away and be back in touch quickly. - Mark
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Please also be advised that we recommend you not post your order number publicly, for the sake of protecting your privacy. -Shannon
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HI @DapDynasty, We're sorry for any confusion in regard to the refund of your order. Please know that a case was filled with PayPal and they will be processing the refund. We have reached out to them and requested the refund be processed by PayPal ASAP.- Mark
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I'm so sorry that your recipients vase was broken and that you are having a hard time with our customer service team. This is not typical of our service so my team would like to help. Please private message us your phone number and we will contact you promptly. -Mercedez
@ProFlowersCS on hold 30 minutes then told supervisor was too busy to talk to me about the broken vase they deleivered with the flowers I sent a friend. Spoke with 2 CS reps and cannot understand a word they say due to thick accents. I order flowers and get broken glass & no help
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Andreas, please follow us back and we'll direct message you a contact number. We want to address this. -Steven
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@sbark1984 Thanks for letting us know, Sharrieffa - we are so sorry to hear that, but are committed to resolving this. Please email your order number to socialcs@sm.proflowers.com - Mark
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@MrRa1nmak3r We are so sorry to hear that. This certainly doesn't meet our standards. Please email your order number to socialcs@sm.proflowers.com and we'll get back to you as soon as possible with a resolution. Thank you -Raymond
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@mellie3127 We hear you, Melanie. Please email us with your order information at socialcs@sm.proflowers.com so we can assist you. -Alex
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Beautiful video. We're so glad your mother enjoyed her lilies! -Jalen
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@mscanvas_ Oh no Michelle! If you'll email us at socialcs@sm.proflowers.com we'll look into this right away and be back in touch. - Allen
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@nishaaROZAY We hear you - please email us at socialcs@sm.proflowers.com we'll look into it right away. -Kris
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@nishaaROZAY Oh no! If you'll email us at socialcs@sm.proflowers.com, we'll look into this right away and will resolve quickly! -Kris
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@zcscott157 Oh no Zachary! If you'll email us at socialcs@sm.proflowers.com we'll look into this right away and be back in touch quickly.
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