OfficialPLT_CS
@OfficialPLT_CS
Followers
77,667
Following
14,310
Media
43
Statuses
301,891
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Joined January 2015
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This account is no longer monitored. We are unable to resolve customer queries on this account. Please refer to to review all the options to contact our support team✨
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As frustrating as it can be when there are issues with your order, no one deserves to receive abusive messages.
When speaking with our advisors please consider the person behind the screen who’s trying their best for you.
Please treat our advisors with respect and be kind❤
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@Princrastinate
Hi Alisha, I'm sorry to hear about this, I can completely understand where you're coming from. Please could you send us a DM so I can have a further look into this for you. - Samantha E
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@xmhairi
This is due to fluctuations in the current market which unfortunately is out of our control. Our teams closely monitor pricing to ensure PLT remains competitive, we have additional offers running over the Black Friday weekend - Jess B
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@laurensophie01
Hey, we're so sorry to see this. If you need assistance returning the item please drop us a DM and we'll be happy to help - Jasmin 🌸
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@aamykerr
Hey, we're so sorry to see this. Please drop us a DM so we can look into this for you - Jasmin 🌸
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@Btrillaaa
Hey, we're so sorry to see this. Please could you drop us a DM with your order number so we can investigate? - Jasmin 🌸
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@abbyscurrx
Hi Abby, I'm sorry about this. Please could you send us a DM with your order number, email address and delivery address so that I can look into this for you? - Francesca ✨
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Hi
@lillyhockley14
Can you please send us a private DM with all your details and we will look into this right away for you.
- Charmae
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@evegrahamx
Hey Eve, I'm really sorry about this! Your cat does look adorable!
But this isn't the point, please do DM us with your order number and I'll get this looked into right away and sort it out for you!
- Arron S 💖💖
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@sdelrosa_
Hey there,
I'm really sorry you were still able to see the out of stock items. We are updating the website very soon so you can enjoy the super sales we have on! Thank you for your patience! - Patricia
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🚨PLEASE READ🚨 PLT employees will only ever contact you from an
@prettylittlething
.com email address or an official verified account. We will NEVER ask for your social media logins and we do not give any non-PLT employee permission to recruit or give customer service for us.
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@psychedelime
Hey, oh no, let’s try and get this sorted! Please DM us and we will get back to you as soon as we can - Alice
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@_ShesClassy03
@graceracadio
Hi there - really sorry to hear you've received the wrong item. We are more than happy to help you with this. Please could you DM us with your order number? - Jess C✨
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@SilinaLee
@itsssTeee
Hi, thanks for getting in touch. Please send us a DM with your order number and email address and query and we'll look into this for you -Umar
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@amandahughes9
Hey, not to worry! sorry for any confusion this is our new La Office. Not a store 💖- Poppy
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@RianneEames
Hi Rianne, really sorry your item has arrived like this. We're more than happy to help you. Please could you DM us with your order number? - Jess C✨
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@harriet_wrightx
Hi Harriet, all companies that sell products to customers in California are legally required to comply with the Proposition 65 legislation. Proposition 65 requires companies to make customers in California aware that certain products may contain traces of chemicals. - Chelsea
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We have a mistake in our warehouse regarding the 50 dresses at £5 offer currently running. Our team are looking into it, please DM if you are experiencing issues with your orders.
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@Jack314K
@meg_howells98
@CourtRundell
Hey, Please can you DM us so we can look into this for you. Thank you. - Poppy
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🚨SCAM ACCOUNT🚨 Please be aware there are accounts like the one below, asking for personal information.
Please do not respond to any account other than our official channels
@OfficialPLT
and
@OfficialPLT_CS
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@shanprowting
Hey Shannon, sorry to hear you were sent a faulty item! Please DM us your order number and we'll look into this and advise further.
- Asha
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Due to Cyber weekend demands your order may be dispatched later than usual. The estimated date on your confirmation is correct - dispatch email can be sent up to 1 day before delivery
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@sophiemonkkxx
Hey Sophie, Sorry to hear the trousers aren't right. If you could DM us with your order number, we can look into it for you.
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@OliviaSkuce
@OfficialPLT
Hey Olivia, I am so sorry about this! Please DM us with your order details so we can escalate this for you - Lauren
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Waiting on a return? Our warehouse is super busy at the moment. Hold tight, we’ll drop you an email as soon as we have an update for you.
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Our Customer Service is closed from 6pm GMT Christmas Eve until 12pm on Boxing day.
If you need help please check our FAQ page, you may find the answer there.
If you do reach out to us around this time please allow a little longer for your reply, we’ll get to your query ASAP!
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@CaitlinAlice123
Hiya! I've been unable to respond to your DM at the minute. Please could you follow this account and drop us a message advising this has been done so we can help further. - Hannah
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Last night we experienced some technical issues with our dispatch emails, this has now been fixed. Please check your account for further information.
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Waiting on a refund? It can take up to 21 days to process this, we’re working on it! Not been refunded after 21 days? Contact us and we will look into this for you.
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@_laurenclose
we've received your DM but unable to respond to you. Please can you DM and follow us
@OfficialPLT_CS
so we can help.
-Ellie
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🚨PSA for our UK customers🚨
Did you know you can receive discounts for your old and unwanted clothes?♻️💸
Click the link to learn more 👉
Need help with your order? Drop us a DM 🦄💌
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@CaitlinAlice123
Hey there! So we can respond to your query please could you go ahead and follow our account. Thanks! - Chloe
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@jasmineherrett_
Hi there, really sorry we are having trouble replying to your DM, please follow our page and send us a message.
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🚨Reminder!🚨 Please check your saved delivery address on your PLT account is correct & up to date🏡
It's important we have the right address so we can deliver your parcel ASAP with no issues🚚
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@_iimanix
@adara_graham21
Hey. I am really sorry this has happened. Please DM us and we will have this resolved for you as quickly as possible. Thank you -Emma
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Due to current high demand we are only able to offer UK Super Saver delivery. This is a temporary fix to help our teams get through all of the orders that have already been placed. We are likely to resume normal delivery options early next week so pls keep an eye on the website.
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@chope_xo
Hiya, ooops 🤦♀️ thank you for letting us know. Not to worry. I've now passed this over to the right team to look into! - Sabbah
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@rachelnicolsonx
Hi, I am sorry to hear that you have rec9ieved the wrong joggers , please can you return the item back to us and get back to us with a proof of postage receipt and I will get this sorted for you, you can find out more on returns -
Abbas
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@_PrincessTF
please can you follow us
@OfficialPLT_CS
since we've not been able to respond to your message.
- Zee
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We’re currently unable to respond to Facebook messages due to an issue occurring with Facebook's API,
If you have messaged our Facebook account we will try to get back to you ASAP.
In the meantime you can check our website for all methods of contacting us.
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@henrywatson100
Hey Hen, Sorry to hear this. Please DM with your order number and full name so we can check this out for you. Speak soon-Kay ❤
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@_eseosa_
Hey babe,
Please can you DM us and we'll look into this for you
Speak soon 🦄- Iram 💎🎀
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@aliciadark01
Hi there
Great to hear from you and I'm sorry you're missing the surprise behind door 24.
Could you DM us with your order number so we can help with this.
Speak soon
Sarah
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@boujiebihh
@sableeeeeeeee
@lesbiviana
Hey, If your struggling to find something to wear Drop us a DM, I'm sure we can assist you🎉 Adam.
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@SaffronBarker
Hi, really sorry to hear that. Please could you DM us with the details and we would be happy to look into this for you. Khloe
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@ellielowinn
Hey, I am sorry about the delay with your order. Rest assured, I have sent you a DM regarding your order. - Ikra T
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🚨PSA for our UK customers🚨
Did you know you can receive discounts for your old and unwanted clothes?♻️💸
Click the link to learn more 👉
Need help with your order? Drop us a DM 🦄💌
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@Gxd_
Hi there thanks for getting in touch and I am sorry to hear that our neon lace body suit for the “festival” look is stolen from
@mattebrand
. I have now passed this to our team and they will look into this. Naomi
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@Graciee_E
Hi I am sorry to hear you are missing items from your order. Please can you send us a DM with your order number and email address so we can look into this for you? Suhail
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@LaurelAnne8
@UmarKamani
Hi there, sorry about that, this is due to a high volume of orders being placed, items are going out of stock a lot quicker than usual. More goodies will be landing on our site later on this afternoon, please do keep an eye out to be the first one to grab. -Zia
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@evaerisofficial
@FranksElmer
Hey, That is a great suggestion girls I will pass this info on! - Callum
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@alessianjoku
@boohoo
Hi there, sorry to hear this. Please could you DM us with your order number so we can have a look at this for you. - Kash
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@shann0ndaly
@vanessamurphy
Hey Girls, send them over. Let's see what we can arrange for you.
- Zee
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@heavyc1029
Hey,
I'm sorry to hear this, please could you send over your order number, email address, full name, postcode and name of missing item via DM so we can look into this for you ?
-Sanaa
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@Beingme90312386
Hey there, you can check items back in stock on our website here, . Our website will update before we know about it! If the item is popular PLT tend to get these items back in stock asap -Paige-Leigh
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@Rachuumz
the girls that model and influence our brand have a range of sizes, this isn't the only size we are pushing out there, we highly respect body positivity and want all girls that shop with us to feel comfortable in their own skin! - Courts x
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@chey_jx
Hey there, so sorry to hear that. Could you get in touch via DM with your order number and e-mail address so we can take a look into this for you - Beth
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@Vivs_x
Please could you DM us with your contact details and I will pass this onto the relevant department to contacting you regarding a collab request.Taby
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@CreggRoadKeane
Sorry you have not received your order, Please could you DM us your order number so I can look into this for you.Taby
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Missing order details? There may be a delay in receiving your order confirmation – please check the ‘My Account’ section for your order information.
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@_laurenclose
we've received your DM but unable to respond to you. Please can you DM and follow us
@OfficialPLT_CS
so we can help.
- Zee
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@AlyshaKaur
Hi Alysha, I'm sorry to hear that you feel this way and that there's an issue with your order. I've had a look at the message in the tweet and it's a Missguided message. If you have an issue with a PLT order please DM us your order number & query so we can advise you - Aroosa
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@Hannah_amy_Fox
Hey Hannah, I've just seen your DM and I'm struggling to reply. Please can you make sure you're following us and DM us again so we can give it another go? - Aroosa
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@jadebirdxo
Hi there.
Please DM me with your order number and the name of the missing item, I'll try to get this sorted for you.
Shaheen -
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Unfortunately we will only be able to offer Saver delivery to our UK customers. All existing deliveries are made within promise but please do check your tracking details. We are working hard to bring our services back to normal as quickly as we can.
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The reason we are unable to reply to you is because you've messaged the Offical Page. Please do DM us through here with your order number and I can assure you we can help you further. - Laura
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@Daniela_Muollo
- Hey! I received your DM but I'm unable to reply back. Please can you follow our CS page and send us another DM so we can advise further? -Fatima
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@GibbAbbie
Hey Abbie!
I'm so sorry to hear that your jacket arrived smelling of fish. I totally want to help you with this as I understand how it feels. Please DM us with your order number and the name of the item so we can sort this today. - Lydia K
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@azblng
We will be covering the cost of any customs duties and charges that are applied to orders being delivered within the EU. These costs will be paid by us when your order has been shipped and you will not be required to make a payment for these charges.
-Zia
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Waiting for an item to come back into stock?⏳👗
🚨FYI! Due to the fast-paced nature of our business, our CS team can't confirm if/ when an item will come back🚨
You can keep your eyes peeled on our "Back in stock" section here💕👉
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@RCassidy26
Hey Rosie, I'm struggling to reply to your DM. Please can you make sure you're following us and then DM again so we can help you further?
- Adam
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Hi Onome, can you please resend the DM you sent for me as it will not allow me to reply to the one you sent. Please also check your order number as the one provided does not seem to be valid.
Speak soon, - Drei
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@CammyOrr1
Hey babe, if you would like the texts to stop please can you opt out of them by signing into your account :o) Have a fab day X Nish
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@keeleeloo
Hey Keels, Super sorry about this!! Please could you DM us with your order number and we'll take a look into this for you - Clark
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@xchloehodgsonx
Hi Chloe, please feel free to DM us with your order number so we can help you further.
- Adam
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@liahsthil
Hey! As we're a UK company your items have been sent in the UK equivalent size. A US 10 is the same as a UK 14 etc. You can see our size guide here: Please DM us if you need any more info on this.😊💕 -Jamaica🌸
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@jodiemcqueenx
Hey Jodie, We love that you want to work with us. 💕
Please check out our Affiliates programme, we think you'd love it!
All the details you need can be found at the following link:
-Emma A
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@EMorrella
@ljemmmm
This statement is in compliance with CA Prop 65. It is a legal requirement for all e-com sites that sell to the state of CA. The list contains a wide range of chemicals that can be found in common household products, dyes, plastics etc. For more info
Proposition 65 in Plain Language
Understanding what Proposition 65 is and how it works.
oehha.ca.gov
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@FayeLeathead
Hey Faye, I'm very sorry we don't have a contact number, If you would like to drop us a DM with your order number and your query our team are here to help -Gill
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@LeanneJoness_
In light of recent events at Unidays we have temporarily suspended our discounts via their site until further notice. We have loads of great offers that are live at the moment though, so head to our website and take a look.
-Nadeem
-
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