@ILFA_Ireland #nhcp #ilfaireland #MentalHealth

Fabulous teaching resources for staff and students using graphic novels to convey clear, concise and informative points @NHCProgramme Great additions to any student reading lists.

Communication skills at the end of life can be used to support the dying person & their loved ones...to help identify priorities and to explain what is likely to happen next. Download our graphic novel for end-of-life conversations👇 https://t.co/S55pwuuIS2

Empathy involves paying attention to words & nonverbal cues and extracting underlying emotions. It involves taking time to acknowledge & validate emotion. This helps enhance trust and collaboration. Download our graphic novel for demonstrating empathy👇 https://t.co/4l2JjB7Cei

What if healthcare staff were more curious? What if they were concerned about what is important to this patient? What if healthcare staff were to regularly ask themselves whether they truly listened to their patients? Download our graphic novel here👇 https://t.co/EIXYfYIWtU

Reflective listening is an essential communication skill that enables us to demonstrate empathy & collaborate with people to call forth their strengths, resources, and motivations for change. Download our new graphic novel for Motivational Interviewing👇 https://t.co/skhJfk77h1

Noise and distractions can heighten anxiety and stress, especially during difficult conversations. Delivering sad news in a quiet, calm, supportive setting demonstrates respect for the parents' experience and their right to grieve in private. @careexperience

Using good communication skills helps to build trust & confidence. Affiliation describes the sense of connectedness with another group or person. Affiliation happens when we feel ‘we belong’, when we trust those around us & feel psychological safety @careexperience

Effective leadership directly impacts the quality of team communication. Encouraging open dialogue creates a positive atmosphere. This helps team members to feel valued & information can flow more smoothly between the woman and members of the team @careexperience

Assigning a Single Point Of Contact (SPOC) to communicate with the woman during an emergency can improve their care experience. The SPOC can channel relevant information to & from the team and protect the woman from being overwhelmed by the situation @careexperience

Using motivational interviewing skills helps us step down from the expert role and come alongside the person. To listen with curiosity and empathy as we explore together what will work best for this person in this particular situation. @careexperience

Communication tools like ISBAR₃ facilitate handover in the healthcare system. ISBAR₃ helps staff to share concise & important information in a short amount of time. It limits jargon, keeps the message clear, & removes the influence of hierarchy & personality @careexperience

Clinicians can encounter challenges with handwritten prescriptions due to illegible handwriting, confusing abbreviations, & look-alike drug names. Solutions include standardising abbreviations, electronic prescribing & training staff to recognise medication errors @careexperience

Effective communication between staff supports teamwork and promotes continuity of care. Using good communication skills with team members encourages collaboration, fosters teamwork, helps prevent errors and can substantially improve the quality of care @careexperience

People have the right to make decisions about their own treatment and care. Key skills for informed consent include using clear and simple language, encouraging & listening to the person’s concerns and ensuring they understand the necessary information @careexperience

People expect their healthcare providers to be truthful and to provide accurate, clear, open, and honest communication. This type of communication can improve how well people are informed about their care and can promote trust and partnership @careexperience

Effective closure of a conversation in healthcare involves putting contingency plans in place (safety netting). If things do not go to plan, the person needs a clear direction about what to do next/where to go for further support should they need it @careexperience

To aid recall and understanding, use easy-to-understand language, slow down, organise the explanation, summarise, repeat & check understanding @careexperience

Brené Brown defines empathy as an emotional skillset that allows us to tune into what someone else is feeling & to reflect our understanding. This understanding can be reflected in our silence, the words that we use and the environment that we create @careexperience

Creating space for the person to ask questions at the end of the conversation is a simple & powerful way to improve the care experience. Use silence & encourage questions to ensure the person can understand & recall the information that they need @careexperience

Reflective listening includes nonverbal skills (eye contact), verbally using continuers (mm-hmm), reflecting the meaning (sounds like...) & avoiding expressing judgement or directing the person until they have had time to tell their story @careexperience