European Customer Consultancy
@Movingfar1
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Helping companies worldwide to become customer centric 4x faster. Customer experience implementation and management
Georgia
Joined July 2018
Can anger be a productive emotion? Only if you learn from what your angry customers are saying, improve your processes and stop behaving in a way that upsets them
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Personally, I have been working remotely for the last 2 years and rather enjoying it. However, we need to recognise and manage the challenges our 'newly remote' employees face. https://t.co/RKxGybtEpT
#remoteworking #employeecare #cxcares #cx #ex
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In just over 30 mins, I will be hosting a discussion between @ijgolding and his guests, talking about #CX #trends and #insights. Click below to register, or join us on the live stream. Register here to join in - https://t.co/ExeoagFCfm
#CX #Strategy #Customer
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According to @Gartner, the average person will have more conversations with bots than their spouse in 2020. Please let's stay human and know what's important. Bots can be helpful in many transactions, but there is no need to compare them to humans
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You have no choice but to embrace the changes and leverage technology to deliver better experiences for your employees and customers. Are you fully ready for the customer needs in contactless shopping and the employee need for 'hybrid' working? https://t.co/30P0kA0TOa
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An agile structure can be put in place relatively quickly, but in order to scale, agile requires a new organizational operating model, beyond minor changes to the leadership and development models. #LeadingInTheNewReality
https://t.co/9GOlX2H66p
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CEOs need to both compete in the prevaccine pandemic environment and reposition their company to thrive postpandemic. To succeed, CEOs must win the fight AND transform to win the future. Five priorities to focus on now: https://t.co/X8QufLRpLz
#LeadingInTheNewReality
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Is digital transformation enough? Check out my latest article: The new transformation paradigm https://t.co/i39VuxwZd4 via @LinkedIn
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#SEECXAwards is just starting. What a great event! Never knew such engagement and excitement could be achieved online
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Collaboration is a feeling of being truly listened to. Sustainable collaboration is one of the foundations for#cxsuccess. Read this article for tips on how to achieve it #collaboration #cx #activelistening #customerexperience
https://t.co/56Todmbswn
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Delighted to be supporting organisations and individuals passionate about customer experience through my new role as Executive Director Memberships at the Customer Institute
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Who are the many customer experience voices going unheard - and how is their absence harmful? @pdorrington & @ijgolding explain https://t.co/RZgcYxFSH1
#custexp #CX #VoC #marketing
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As business leaders evaluate which smart work practices will remain post-crisis, they must optimize for safety, productivity, and effectiveness while realizing cost savings: https://t.co/WdJb55yeQW
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Read this article in the Customer Experience Magazine to find out our top tips for agile CX management at the time of change. https://t.co/9HXunGmPr4 We will be happy to support you in setting up the right processes and governance to enable your CX success
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