Markus Palm
@MarkusPalm_
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Co-founder & Growth @FeaturebaseHQ | The modern support & product suite for SaaS | Fully bootstrapped 💫
Tallinn, Estonia
Joined March 2021
✨ We're hiring our first: - Account Executive - SEO & Content Lead It’s a unique chance to join our founding GTM team. You'll work closely with me and our core @FeaturebaseHQ team to build the playbook and directly impact our growth. Apply here → https://t.co/NfM38UblHk
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@helloitsolly @helpscout Switching our support module to @FeaturebaseHQ from intercom. Really excited about.
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New case study after 1+ years. So good and refreshing. Will start doing A LOT more of these.
Feedback trapped in Jira. Lost context. Frustrated teams. This was @amplemarket before Featurebase. Today, they’ve built an open feedback culture where everyone - from founders to sales and support - can see what users want and what’s coming next on the roadmap. "Featurebase
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Crazy how easily you can change the look of the whole product. 👀
Getting ready for Halloween? 🎃👻 Set your portal & help center to Halloween theme from Settings → Branding 😉
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You can now have Fibi AI Agent answer via email and much more! 👀
New: Workflows & automations Workflows let you automate repetitive support tasks for your team with a no-code visual builder. Build and customize any support process right inside Featurebase. Workflows run across web and email, so your team can move faster than ever.
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The amount of stupid sht i see in twitter by certain indie hackers is crazy. As a first-time founder its super easy to get caught up in trends and bad advice. I’d ignore 90% of stuff is see here & focus on fundamentals. There’s never a one-size-fits-all-solution.
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This means business 😎
We’re excited to share that we’re now https://t.co/XknyfY1Ky8 - not just .app! It’s a small step, but a meaningful one that shows we’re here for the long run and committed to continuously delivering value to you. Thank you for being part of the journey! — Team Featurebase
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Featurebase is quite literally now your CRM for all customer-facing interactions with your team. 😮
New: Users directory rework ✦ Company profiles ✦ Manually create user attributes ✦ Lead qualification attributes ✦ Streamlined new design
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I'm a cheap guy. You can always buy me with good design & UI: HubSpot → @attio Calendly → @calcom Rewardful → @dubdotco Google Calendar → @NotionCalendar IBKR → @go_lightyear Jira → @linear Spoiled by our quality at @FeaturebaseHQ Did I miss anything?
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New this week: ✦ Unmerging posts ✦ User Tags on all paid plans ✦ Date-type custom fields for sorting & roadmaps ✦ and more https://t.co/HtaynLAD3X
feedback.featurebase.app
Hey there! 👋 We’re wrapping up the summer with a few long-awaited updates you’ve been asking for. Next month, we’ll be rolling out some larger projec...
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That’s the level we’re aiming to keep. So, if you’re an engineer and want to join some of the most cracked builders in 🇪🇺 - applications are open. 👇 https://t.co/gcQKZwvXnk
featurebase.notion.site
Work at a fast-growing startup, fully remotely, building the best modern support & feedback platform.
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The sheer speed of our shipping is crazy. 🛳️ What surprises most people: until now it’s been just two guys building @FeaturebaseHQ - @bruno_hiis & @rohukas! 😆 Probably the largest SaaS product on the market, built by two people.
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No more excuses not to make your Help Center AI-powered and modern. 🤓
New this week: ✦ One-click help center importers ✦ Block users from the Inbox ✦ Conversation Data Attributes (CvDAs) ✦ and more! https://t.co/QcOSBQvY3L
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Shout out @lewisbuildsai from CompAI for getting us certified - they'll be taking over Vanta soon!
New: Featurebase is now SOC 2 Type II certified 🔐 Security has always been our priority. With automated monitoring via @TryCompAI and formal policies, you can stay up to date on our security measures at all times. Full update →
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@josip_sadek @FeaturebaseHQ - one of our best decisions since starting T3 Chat!
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We are now using @FeaturebaseHQ for feature requests -> https://t.co/VoetNV57lu Add or vote on the features you want to see, we'll keep shipping 🚢
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Feedback is everything! To make sure user requests don’t get lost it's important to keep things simple when it comes to tracking and managing feature requests. Ideally, everything’s in one place. @FeaturebaseHQ’s new live chat is perfect for that!
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Eversince I started using @raycastapp on Mac, I always missed it on my PC gaming nights. But its finally coming - and the feedback collection for it is powered by @FeaturebaseHQ! Two dreams come true! 🙏
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