Making Monzo
@MakingMonzo
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Behind-the-scenes of building a bank 🛠 For help and support, say hello over at @Monzo.
London, England
Joined May 2018
We've just finished a huge programme of work at @monzo to migrate from our own self hosted Kubernetes clusters onto @awscloud Elastic Kubernetes Service (EKS). The Kubernetes bits and future potential are fascinating but we'll save those for an upcoming blog post. What's more
monzo.com
Monzo are building a smart bank on your smartphone and we need your help to create the bank of the future.
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IF YOU'RE HAVING HYPOTHESIS VALIDATION ISSUES, I FEEL BAD FOR YOU SON, WE RAN 43 EXPERIMENTS USING VARIOUS METHODS AND A/B TESTING IS ONE https://t.co/0EjpvTK9Qf
monzo.com
This blog shares some of the learnings we've had from our experiments in customer help and support over the last year
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Excited to share this blog with the highlights of the work I did at @monzo to optimise marketing messages using uplift models 🚀. https://t.co/ZawOF5dK2P
#machinelearning #optimization
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Our App Evolution team are responsible for some exciting changes we're making to our app at the moment, and they're taking your questions! Come and join the AmA over on our forum 👇 https://t.co/1Xe5G6900U
community.monzo.com
Hello everyone! First up on the new and improved AMAs we’ve got…App Evolution team 🎉 You’ll likely be familiar with the team with the amount of posts there’s been making recently explaining app...
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Our Design and Research team @monzo came together to summarise what we feel is so unique about design and research at a bank. It all started with a Slack thread from @jayclark___ and now you can all read it! https://t.co/szuDlhuXmH
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This is, hands down, one of my favourite research outputs 📖 We needed to unpack existing behaviour before jumping into a bunch of new features so we asked, listened, and created 7 “spend models” to help the team understand the diversity of behaviours were designing for ✍️
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Ever wanted to know how to run a bank?🏦 Our CEO @TSMonzo knows a thing or two about it, and he went on a podcast to share his experience. Listen to it here🗣 https://t.co/eUljg4nmPY
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I wrote a little post about how we design magic moments at Monzo 🎩🐰 It's been a sad week in tech but we're still hiring at Monzo so if you've been affected and want to join our wonderful team, please get in touch and apply through our careers page 💙 https://t.co/qwcmVNjfgz
monzo.com
Vuokko Aro, VP of Design talks about how Monzo designs experiences that are surprisingly magical.
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We’ll be sharing more about mutual mentoring in a blog post soon. Let us know if there’s anything you’d like to know more about! 👇
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Elizabeth, our Quality Assurance Lead, introduced mutual mentoring here in 2021 to help foster learning and build allyship between our non-Black senior leaders and Black colleagues. It’s about sharing experiences and speaking openly about important things like race equality.
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Mutual mentoring is when two people pair up and act as both mentors and mentees – so they both get to learn from each other.
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If you like what you read and think ‘I’d like that job too’ then good news! We’re hiring 🎉 https://t.co/rXR8HlPJ20
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What’s a day in the life of a Product Marketing Manager like at Monzo? 🧐 @RoreOkoh has been with us since January, and on top of all the product marketing she does, she’s made time to share a bit about what that’s like in this blog post 👇 https://t.co/3rTMxR1MNI
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You can donate to ADHD UK directly through Monzo. Head to ‘Home’, swipe through to ‘Things you can do with Monzo’ and tap ‘Donate to charity’ if you’re on an iphone. Android users head to 'Home', scroll down to 'Account' and tap 'Donate to charity.' #adhdawarenessmonth
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Features like automated payments, bill notifications, a place to set money aside (like Pots) are examples you highlighted as helpful. And we’re continuing to host listening sessions with our customers with ADHD so we can build things you actually want to see and find helpful!
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Living with ADHD can have a huge impact on your financial life - something Natalie's team have had lots of conversations with customers about. The good news is, many of you said having tools in your banking app that give you control and visibility helps manage your money better
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Our Vulnerable Customer Lead Natalie Ledward is doing a live talk at the ADHD global conference today with ADHD UK 👑 Tune in to hear more about the work we’re doing to understand how ADHD impacts the way you manage your money - https://t.co/e1BhitC81C
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Thanks for the shoutout 🥹 @11FS
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