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Lauren R Profile
Lauren R

@L_Reynold

Followers
83
Following
45
Media
23
Statuses
726

Head of #customerservice at @sesamecare, šŸ•lover, 🄦hater, nicest person you’ll meet in the line at Starbucks (#coffeefirst)

NYC
Joined March 2009
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@ChefMyKitchen
Chef My Kitchen
6 years
Thank you so much to @theskimm for highlighting our efforts to support the restaurant industry! #saverestaurants #toosmalltofail #restaurants
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@ChefMyKitchen
Chef My Kitchen
6 years
We're welcoming @ChefAngeloSosa of @bravotopchef to Chef My Kitchen! You can book a chat with Chef and support the Restaurant Industry by going to https://t.co/BlJ3R8qW1r #saverestaurants #TopChefAllStars #foodfriday #TopChef
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@L_Reynold
Lauren R
6 years
ā€œCustomers actually start to delay how often they interact with the company because they don’t want to have to deal with the follow upā€ 😳 https://t.co/hLnY9sRJp2 @WSJ #cx #CustomerExperience
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@L_Reynold
Lauren R
6 years
Love this article from ⁦@EvolvingMgmt⁩ about workplace flexibility — especially how everyone has different energy cycles... shout out to all my early birds! šŸ‘‹ The Importance of Workplace Flexibility | Evolving Management
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@L_Reynold
Lauren R
6 years
ā€œThe most admired companies ... work to remove boundaries and pressures that prohibit customer-driven decision making.ā€ Great article from @MyCustomer https://t.co/sP3rMsJeIu
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@L_Reynold
Lauren R
6 years
Happy I had the opportunity to share how my team at @Sesamecare turns around tough experiences by advocating for our customers https://t.co/YB3TyCPToZ Read along to hear from other champions of advocacy-driven service approaches #CustomerExperience #cx #CustomerService
www-nicereply-com.cdn.ampproject.org
Look at a few specific examples and tactics to turn around bad customer experiences and see real-life illustrations of other customer service professionals.
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@L_Reynold
Lauren R
6 years
Robots are going to rise, but ā€œleisureā€ it what will keep us in business https://t.co/1cAuPKMSk1 via @mitsmr #EmployeeExperience #CustomerService
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@L_Reynold
Lauren R
6 years
Monday morning reads: So much goodness in this article from ⁦@CallCenterICMI⁩ #CustomerFirst #CustomerExperience Being Customer-Centric Is a Requirement, Not an Option
icmi.com
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@L_Reynold
Lauren R
9 years
One hour on the phone with @VerizonSupport and they did nothing. Still no internet. #VerizonIsTheNewTimeWarner
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@L_Reynold
Lauren R
10 years
Use symptoms in copy to show you feel prospects' pain & are uniquely qualified to help https://t.co/z8ZPZzKQ7j via @unbounce #copywriting
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@L_Reynold
Lauren R
10 years
Why do we romanticize stress? And 3 ways to quit it: https://t.co/TiNn8ACPRj via @TheEverygirl_
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@L_Reynold
Lauren R
10 years
Smart jewelry that emits a loud alarm & messages loved ones w/ your location: https://t.co/MNINO848Hp #tech #wearable #fashion #safety
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@L_Reynold
Lauren R
10 years
MT @WeddingWireEDU: What’s next in #socialmedia? Our October recap features updates from the top social networks
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@Forbes
Forbes
10 years
These DIY entertainment stars weren't discovered. They created their fame: http://t.co/c53Qkpwx0e #under30summit http://t.co/m3SrsPSpLn
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@L_Reynold
Lauren R
10 years
Important late night reading
@BuzzFeedQuiz
BuzzFeed Quiz
10 years
Which "Sexiest Man Alive" Should You Marry Based On Your Birth Month? http://t.co/sf6KU6L45d
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@L_Reynold
Lauren R
10 years
Don't miss the free #CambridgeUSForum 9/29 w/ admissions chat from @VanderbiltU @UTKnoxville http://t.co/22M2o5pX8l #TNedu #edchat #k12
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@L_Reynold
Lauren R
10 years
Don’t miss an admissions chat w/ Univ of Tennessee & Vanderbilt at the #CambridgeUSForum 9/29 http://t.co/vRtvIG2pQT #TNedu #edchat
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