I would like to have Live Chat as my channel of choice, but often find that it has too long a wait time.

Interesting insights from Jonathan Kershaw and @TimKimber1 of Vonage about how AI is transforming their development plans. Vonage are running a trial deployment where #ai is being used to create automatic summaries in the CRM system based on the words spo… https://t.co/95WrdF8K2m

Thrilled to watch @stuart_dorman of Sabio talking about generative AI #worldtourlondon

Fascinating keynote from @brendabown of Salesforce talking about how ServiceGPT is changing customer service. #worldtourlondon

Nice to meet with Hami Neisari at Aircall Nice to hear about the expansion of the company

Frist meet of the day with the Odigo team with Rob Wiles Sinjon Price and Xander Freeman @salesforce #worldtourlondon

Off to the Salesforce World Tour London. Highlights are going to be a presentation from @stuart_dorman of Sabio and meeting with @TimKimber1 of Vonage #cx #salesforceworldtour

Great insight from Alex Mead about ChatGPT

Is anybody going to Salesforce World Tour in London next week (29 June 2023)? I will be wandering around with Xander Freeman of Call Centre Helper Magazine #salesforce

Looks like the economy is picking up and the Contact Centre market is ripe for acquisitions. The Latest news is that Cyara Acquires Voice of the Customer (VoC) Company CentraCX

NICE Interactions 2023 is always a good event. I have attended a number of these NICE events over the years.

Alvaria have announced an expanded partnership with Avaya

This webinar will share more WFM secrets.

Great article by @AlexJamesMead

https://t.co/of1w5scnTr

Great article

Does anyone have any information on the relative market share of the WFM vendors? USA, UK or Globally.

The winner of the Workforce Planning Professional of the Year is Brandon Emms of Greenshield #SWPP

I am really excited to be in a live session with @DecisionsTech looking at how to use Metrics to Tell an Efficiency Story. #SWPP

Great presentation from @justinmrobbins at the SWPP conference on going from stuck to unstoppable