JetstarNZ
@Jetstar_NZ
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NZ's all day, every day low fares airline. Here to help with customer service queries & fantastic offers. Monitored 7am – 9pm AEDT, 7 days a week.
New Zealand
Joined March 2010
Alternatively, if you already have an existing baggage case with us, feel free to reply directly to the email you received to get in touch with your case manager. Thanks - Kae
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Alternatively, if you have an existing case with us, we'd recommend reaching out to your case manager directly by responding to the case email. Thanks - Kae 2/2
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If you have an existing baggage case with us, you can also respond to the email from your case manager to get in touch with them directly for updates. Thanks - Kae 2/2
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We also recommend removing or deleting your post as it contains personal information, such as your booking reference number number which should not be shared publicly. Thanks - Kae 2/2
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Alternatively, you can speak with our baggage services team directly by calling the numbers listed here and asking for a member of the baggage services team: https://t.co/wBPKgOAa12. Thanks – Christian [2/2]
jetstar.com
Need someone to speak to? Take a look at our list of contacts to find the number that is most relevant to your location. View contact numbers now.
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Alternatively, please feel free to send us a DM with your booking details. We’d appreciate the chance to look into things further for you and see how we can help. Thanks - Kae 2/2
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[Scheduled outage update] Our global reservations system is now back online! Thanks for your patience during this period.
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[Scheduled outage update] Our reservations system is now offline and will be back online at 5am NZDT (Sun) https://t.co/aoPThShiYn
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[Scheduled outage notification] We’ll be upgrading our global reservations system from 8pm NZDT today (Sat) to 5am NZDT tomorrow (Sun) https://t.co/UAqHsNT4LV
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[Scam alert] We are NOT giving away 232 free tickets to people who fill out a survey! More about #scams: https://t.co/Ju6Dan17QP
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40 contest winners in their Spider-Man costumes helped us launch our @Jetstar_Japan Spider-Jet in Tokyo yesterday :)
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@amandaliarogers Sorry to hear this. It's best to approach one of our airport staff for further assistance on this. - Lee
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@theekimmiebella Sorry if you;ve had a bad experience Kimbelina, let us know if we can assist with anything specific - Emma
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@neelish Hey, we look forward to seeing you on board, see you soon, :).
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@mrgreatnews Hey, thanks for letting us know about this. Can you DM us your booking reference and we'll take a look? Thanks - Emma
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@apcnz Hopefully next time we can welcome you on board for a smooth flight :) - Em
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Don't miss your chance to hear @JetstarAirways Group CEO Jayne Hrdlicka speak for #AmChamVIC this June: https://t.co/WwMbyaismO
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@SimsEloise I'm really sorry to hear this, we try to get all flights away on time but sometimes disruptions are unavoidable and safety is #1
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