Jetstar Airways
@JetstarAirways
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Australia's all day, every day low fares airline. Here to help with customer service queries & fantastic offers. Monitored 7am - 9pm, 7 days a week.
Melbourne, Australia
Joined January 2009
Flights between Australia and Bali are expected to operate as normal on Tuesday 8 July 2025. Please see our travel alert for more:
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Impact of volcanic ash on Bali operations - Monday, 7 July 2025
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Severe weather conditions across New South Wales are expected to continue affecting flight operations today. The latest advice for our customers:
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Alternatively, if you have an existing baggage case with us, feel free to reply to the email to get in touch with your case manager directly. Thanks - Kae 2/2.
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Jetstar takes off for the first time from the Gold Coast to Hamilton, NZ with sale fares from only $170^
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Alternatively, if you have an existing case with us, we'd recommend reaching out to your case manager directly by responding to the case email. Thanks - Kae 2/2.
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Any excess baggage fee will apply if you exceed the weight limit during check-in. For more details, you can visit this link: Feel free to send us a DM if you need further assistance, thank you for your understanding. Thanks - Kae 3/3.
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While we understand that paying extra fees on the day of travel has been never ideal, it may help to know that all of our customers are given a 7kg of carry-on baggage allowance, with the option of purchasing additional allowance prior to departure. 2/3.
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Alternatively, feel free to send us a DM. We'd like to like to see what we can do to help. Thanks - Kae 2/2.
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Additionally, we recommend removing your post as it contains your booking reference number, which is considered a sensitive information. Thanks – Christian [2/2].
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Alternatively, if you have an existing baggage case, we'd recommend reaching out to your case manager directly by responding to the case email. Thanks - Kae 2/2.
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Jetstar announces new direct flights between the Gold Coast and Bali with sale fares from $199^
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Please know that your feedback is valuable to us, so we'll pass this on to the team internally to improve our services for you and other passengers in the future. If you’d like to chat with us about this further, please feel free to send us a DM. - Kae 2/2.
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We'll take note of your feedback as we are always looking at ways to further improve our overall services. Thanks – Christian [2/2].
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We also recommend removing or deleting your comment as it contains personal information, such as your case ID number which should not be shared publicly. Thanks Thanks - Kae 3/3.
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Alternatively, if you have an existing baggage case, we'd recommend reaching out to your case manager directly by responding to the case email. 2/3.
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Jetstar will resume normal operations between Australia and Denpasar this afternoon as conditions have improved following an earlier eruption of Mount Lewotobi in Indonesia. For the latest updates:
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Due to volcanic ash caused by an eruption of Mount Lewotobi, Jetstar’s flights between Australia and Bali on Friday morning have been cancelled. For more information, please visit our travel alert:
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