HelloDone
@HelloDone_ai
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https://t.co/ircDWiYbM0: We automate messaging channels like WhatsApp & Instagram for #ecommerce clients. Enhancing CS resilience, Customer retention and Lifetime revenue.
Joined January 2020
We’re very pleased to report another customer go-live, this time with our friends at Footasylum. Customers can now contact Footasylum directly on WhatsApp to get personalised, immediate resolution for a huge number of queries. #customerexperience.
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97% of WISMOs ('Where is my order' enquiries) are now handled automatically at Quiz. Facebook releases a "Success Story" about how Hellodone has made this happen.
developers.facebook.com
Efficiently resolving 97% of WISMO queries with Facebook Messenger
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WhatsApp automation for Quiz clothing after 20 days. We now handle over 50% inbounds using our quiz-branded platform and resolve 85.1% with no agent involvement. @quizclothing reaping the benefits of Messaging automation.
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Following our latest update, customers can not only ask "Where is my order?" but also use channels like WhatsApp to get personalised order information with questions like:. "What size shirt did I order?"."How much is the jacket I just bought?" .“Show me details of my order”
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#Gap's sad news proves BAU won't cut it! Give customers memorable in-store experiences! "Click, Consult & Collect" blends digital and physical, conversing with customers in channels where they live their #digitallives, personalising the lead up to and in store journey.
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In @SupplyChnOnline, our General Manager, Post-Purchase Sean Sherwin-Smith looks at the impact of #conversationalAI in #supplychain delivery. Find out how retailers & their logistics partners can maximise the use of technology to transform the final mile
supplychainonline.co.uk
The pandemic has driven an e-commerce boom. And, with it, increased pressure on the infrastructure of logistics networks.
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What if your post purchase customer experience was even better than the pre-purchase experience your customer enjoys today? How would that transform your business? Just asking for a friend. #customerexperience.
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RT @adrianswinscoe: NEW: Three Apps That Are Making Customer Experience More Inclusive Big shout out to the amazin….
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RT @HardNumbers: Thanks very much to @justinpearse of @Ecommerceage1 for giving our client @HelloDone_ai this opportunity to talk about how….
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Thanks @adrianswinscoe for including our partnership with @DHLParcelUK in this roundup of #tech platforms creating a more inclusive customer experience. Read about how our conversational #AI can help customers arrange accessible deliveries in @Forbes
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Our COO @peteshannon spoke with Haroun Saleemi at @quizclothing on the power of conversational #AI to transform the #postpurchase experience. Skip to 45:08 below to hear first-hand how this has driven the brand's proposition and customer loyalty below
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In @Ecommerceage1, our General Manager, Post-Purchase Sean Sherwin-Smith looks at why #ecommerce is failing customers with disabilities and how technology such as #AI can support inclusivity beyond the buy button. Thank you @justinpearse and the team
ecommerceage.co.uk
While online shopping quickly became a lifeline for many during the pandemic, the most vulnerable in our society were left cut off and, in some cases, forced to risk their health to buy essential...
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Want to find out what @quizclothing have delivered to their customers since partnering with us? From viewing order info and tracking to in-flight changes and #delivery, skip to 42:30 for our demo video on Quiz's @Facebook Messenger #VirtualAssistant
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Retailers' #BrandExperience stops at the buy button. WhatsApp has 2 billion users, Facebook messenger 1.3 billion users. Is now the time for #retailers to interact with customers where they already are? .#PostPurchase #LastMile #WISMO #ConversationalUX
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In @imrgupdate's recent article, our Head of Business Development Ali Ahmed, amongst other experts looks at how companies have established #subscriptionservices and what this trend means for #ecommerce. Thank you @BSillitoe for the feature
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In our webinar, Alex Barton at @Facebook explores the integration of Messenger with retail systems to support the #postpurchase experience. Listen at minute 22:30 to hear how @quizclothing saw results using our #technology and Messenger below
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Delivery fraud scams are on the rise, including bogus charges on carrier branded SMS. To combat this trend we ask, should it be compulsory for retails to offer real-time messaging, so consumers can quickly get information and validate potentially fraudulent behaviour?
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In the past year, retailers have charged their shift to #digital but investment needs to go beyond the buy button. Find out how AI can help turn the ‘#lastmile’ into the ‘first thought' from our Vice President of Global Sales Andrew Gough in @RetailSector
retailsector.co.uk
Over the past 12 months, retailers have turbocharged their shift to digital. A recent survey by KPMG showed that 67% of decision-makers have accelerated the ...
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