DHLParcelUK
@DHLParcelUK
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2
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65,036
Customer service page for DHL Parcel UK - unfortunately, we are unable to respond to DHL Express queries. Send us a DM or use the link below to get in contact.
Ryton-on-Dunsmore, England
Joined August 2018
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Our drivers are out on the road delivering/collecting as normal, there may be some localised delays due to high parcel volumes. Our teams will be working over the weekend to clear all parcels.
We would ask you not to raise queries for shipments which are due for today.
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We are now closed for the holidays and will return on Tuesday 29th December, we'll get back to you as soon as we can. Merry Christmas.
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@gadjobeen
Hi, we can message the depot to ask to check with their driver on Monday, as they are closed now. Please can you send a direct message with the full postcode area this would have happened in? Thanks, Tracy
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Our systems have now been successfully restarted and our track and trace systems is now available.
Thank you for your patience during this period.
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@Blank123X
Hi
@Blank123X
, I am really sorry for these issues experienced, please can you DM your shipment number and full address so I can get this looked into. Thanks, Mark B
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@Carter95339606
Good evening Carter, in order to assist you further, could you please kindly DM your full delivery address and shipment number. Thanks, Ceri
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@Kinnusai2
Hello, I'm extremely sorry to hear this. I cannot see any related messages in regards to your complaint. Can you please DM us your shipment number full address so we can make the delivery depot aware to speak with the driver. Thanks, Emma.
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@x__immortal__x
Good evening, in order to assist you further, could you please kindly DM your full delivery address. Thanks, Ceri
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@Mum_to_4
Hi Siobhan, my apologies you have had this experience. Please provide your shipment number via a DM so we can look into this for you. Thanks Ann
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@Blank123X
Hi
@Blank123X
, have replied to your DM as really am sorry for all the issue experienced. Thanks, Mark B
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@Mike95565316
Hi Deborah, I would recommend taking your personnel details off this public post. Please send us a DM. In the meantime, I have messaged the depot for more information. Thanks, Emma.
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@Kinnusai2
Hi Kinnusai,
Thank you for contacting DHL Parcel UK.
Please send us a DM with your shipping information. I will investigate this further.
Thanks, Ash
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@Hellviolin
Hi, please could you DM us with your delivery address so we can look into this. Thanks, Tom
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@tom78210928
Hello Tom, I am very sorry for this! So we can help you can you please send us a private message confirming your shipment number and delivery address. Thanks, Courtney
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@03jayhawks
Hi
@03jayhawks
, Please DM us with your shipment number and query so I can assist you further , Thanks Tan
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We are continuing to see disruption in some areas, in the aftermath of the recent storms. All efforts are being made to deliver any delayed as soon as possible.
There are a number of flood warnings in place across England which may cause further disruption to services.
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In the aftermath of Storm Eunice, parcels for delivery in areas affected by fallen trees, power failure and localised flooding may be delayed.
As Storm Franklin moves in, further disruption to services may occur.
Any delayed parcels will be delivered as soon as possible.
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We are currently seeing extremely high parcel volumes throughout our network. We will continue collecting and delivering parcels, however, there may be disruptions to some services under the current conditions. We ask for your patience when contacting our support teams.
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@GreigPeterson
Hi Greig, sorry to hear this. Please can you send us a DM with your shipment number and delivery address so we can look into this for you. Regards, Sam
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@CarlaJayneCroo1
Good evening Carla, thank you for contacting DHL Parcel UK. I am sorry to hear that you are yet to receive your parcel. Please kindly DM us with your shipment number and full delivery address so we can assist you further. Many thanks, Dee.
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The Social Media team are here and ready to take your queries right up until 10pm. Please send us a DM or PM and we will get back to you as soon as we can.
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@Richard35597812
Hi Richard, please can you send us a DM with your shipment number and full delivery address so I can look into this further? Thanks, Fran
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@_bxston
Hi Demi, please pop a DM through with your full delivery address and shipment number so we can look into this for you. Thanks, Emma.
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@TheFridgegeezer
Hello, if you do need assistance, please pop a DM through with your full delivery address and shipment number so we can look into this for you. Thanks, Emma.
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@PaigeChristieUK
Hello, please pop a DM through with your full delivery address and shipment number so we can look into this for you. Thanks, Emma.
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Parts of the UK are impacted by Storm Eunice. Parcels for delivery in Scotland, Wales and the South West may be delayed. As Storm Eunice moves across the UK, further disruption may occur. All efforts will be made to deliver any delayed parcels as the weather improves.
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@timharvey7
Hi Tim, sorry to hear this. Please drop us a DM with your shipment number and delivery address so we can look into this for you. Regards, Sam
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We are working to restart our systems following planned maintenance at the weekend
We're out on the road delivering and collecting as normal
We will provide a further update when track and trace is available
Apologies for any inconvenience caused
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@sportourer1
Hi
@sportourer1
, please can you advise what colour the van was involved in this incident. Thanks Ann
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@SteveCastell
Hi Steve, please provide your shipment number and full address so we can look into this for you. Thanks Ann
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@StephenPay1970
Hi Stephen, can you please DM us with the shipment number and delivery address so we can look into this for you. Rebecca
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@Johnny_Carey_
Hi Johnny, so sorry to hear that this has happened! Could you send us a DM with the shipment number and your full delivery address so we can query this with the depot? Thanks, Alex
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The Social Media team are here and ready to take your queries right up until 5 pm. Please send us a DM or PM and we will get back to you as soon as we can.
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@bergzeit
Hi there, please DM us with your shipment number and full delivery address so we can help. Thanks,. Rachael
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@wstorr
Hello, my apologies for the delayed response and inconvenience caused to you. Please could you provide me with your shipment number and your full address with your query so I can have a look into your consignment?
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@Victori68500722
Hi Victoria, sorry to hear this. Please drop us a DM with your shipment number and delivery address so we can look into this for you. Regards, Sam
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The Social Media team are here and ready to take your queries right up until 5 pm. Please send us a DM or PM and we will get back to you as soon as we can.
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@mrsb08600247
Hi mrsb, if you are requiring assistance please do send us a DM with your shipment number and full delivery address. Thanks, Helen
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The Social Media team are here and ready to take your queries right up until 10 pm. Please send us a DM or PM and we will get right back to you.
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@anthonyinoxford
Hi, please can you send us a DM with the the following:
- Van colour and Registration
- The location of the incident (road/ postcode/ near…)
- The date/ time (approx.) of the incident
- Description of the incident
- Any other information you feel may be relevant
Thanks, Tracy
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Due to an isolated technical issue, some of our drivers are currently unable to make updates to delivery status when out on the road. Please be advised that our drivers are continuing to deliver as normal, although your parcel status may not be showing accurately when tracking.
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@HowlingHops
Hello there, what a great photo! Would you mind if I send this over to Danilo's manager? I'm sure they would love to see it. If so please could you DM us your postcode or local depot location? Thanks, Laura
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@guyppl1337
Hi please can you explain more details on what the notification you have received, is regarding the the refund or another shipment. Thanks, Mark B
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@BanKsEsports
Hi
@BanKsEsports
, apologies for any issues and delays, please can you DM your shipment, ref numbers and your full address. Thanks, Mark B
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@KSelb_DJ
Hello, can you please provide your shipment number and full delivering address? Alisha.
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@Chloe63649638
Hey Chloe, please send us a direct message with your shipment number and full delivery address so we can look into this for you. Thanks, Dawn.
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The Social Media team are here and ready to take your queries right up until 10pm. Please send us a DM or PM and we will get right back to you.
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Our drivers will be delivering and collecting as normal today but there may be some localised delays. Our operational teams will be working over the weekend to clear all parcels.
Please don't raise queries for deliveries that are due today.
Apologise for any inconvenience caused.
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@Obviously21
Hi
@Obviously21
, please provide the shipment number via a DM so we can look into it for you. Thanks Ann
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@StevenSurbey
Hi Steven , we are aware of this. Our IT team are working on this to get back up and running as fast as possible. Sorry for any inconvenince this may cause. Regards, Sam
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@woolwinding
Hello Kate, please could you send us a DM with the shipment number and full delivery address so we can look into this for you? Thanks, Chloe.
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@JackyTarleton
Hi Jacky, I can see that these are live shipments but they are not in your name can you tell me the full delivery address so I can see if they are addressed to your home. Please can you send this is a private message. Thanks, Dawn
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@ianl_1974
Hi Ian, please DM us your full delivery address and shipment number for further assistance. Thanks, Laura
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@hauntedbastard
Hi, sorry to see this. Please can you drop us a DM with the postcode area this is in and the date and times so we can look into this. Regards, Sam
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@Glow_bell
@ElectricalJuice
@Uniliteuk
Hi, can you please DM us with your full name, shipment number and full delivery address so that we can look into this for you, as requested by my colleague. Thanks, Raj.
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@shirley239864
Hi Shirley, this is amazing to hear, thanks for your lovely comment. Thanks, Emma.
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@dhlexpressuk
Hi
@t1d_warrior_mum
, please can you DM further details on what your query is regarding and how I can assist. Thanks, Mark B
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Due to a technical issue yesterday, some of our drivers were unable to update delivery status whilst on the road. Data uploads overnight mean that shipment information has now been restored. However, in some cases, parcel status may not be showing accurately online or by phone.
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@intweed
Hi Georgina, sorry to hear this. Please can you send us a DM with your shipment number and delivery address so we can look into this for you. Regards, Sam
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@ranjitseehra
Good evening, in order to assist you further, could you please kindly your full delivery address and shipment number. Thanks, Ceri
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@Mr_Quacks1
Hi Mr Quacks, drop us a DM with the shipment number and your full name and full delivery address and we can check out what is happening for you. Thanks Helen
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@AnnoyDad
Hi Annoy, I do apologise but it would depend on what service the sender has requested. If the sender requests parcel to be signed for we must obtain a signature and the parcel can not be left, even with instruction from the recipient I'm afraid. Thanks, Emma
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The Social Media team are here and ready to take your queries right up until 10 pm. Please send us a DM or PM and we will get back to you as soon as we can.
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@aj_Horsham
No Andrew- I understood the van is facing the wrong way in the picture. I was just wondering if he needed any more assistance and advising him how to go about this :). Have a lovely day. Thank you, Alisha.
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@nekocora
Hi DG, please can you kindly DM us with your shipment number and full delivery address so we can assist you further? Many thanks, Dee
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@Montydogge
Hi there and thank you for reaching out to us. Please could you kindly send us a DM with your shipment number and your delivery address so we can assist with your query? Thanks, Ty.
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Our contact centre is currently experiencing high call volumes and customers may experience longer waiting times than usual, We are working hard to answer all queries as quickly as possible and apologise for any inconvenience caused.
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Our site in Gwaelod–y–Garth, Cardiff & the surrounding area has experienced flooding. The road to the industrial estate has been closed by police for safety reasons.
We are arranging a plan to limit the impact to service but we expect disruption to deliveries in the CF postcode
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@skichaletmeuk
Hello, please DM us with the full delivery address and shipment number if you need any help with your delivery. Thanks, Laura
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@MrsNyeTeacher
Hello Mrs Nye, thank you so much for sharing. What a lovely picture! We hope the children had lots of fun whilst learning about this important topic. Thanks, Laura
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The Social Media team are here and ready to take your queries right up until 10 pm. Please send us a DM or PM and we will get back to you as soon as we can.
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@dhlexpressuk
Hi
@Herty26
, please can you DM further details along with any shipment, ref numbers and full address. Thanks, Mark B
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The team are now signing off for the evening. But they will be right back with you bright and early at 7:00 am. Please send us a DM or PM and we will get back to you as soon as we can.
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@masadulislam503
Hi Muhammad, please let us know your complaint via DM, please also confirm your registered email address. Thanks, Emma.
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@timbo_clarke
Hi
@timbo_clarke
, apologies that you have experienced this, I can see that your senders called to chase this as we passed this over to the depot. Please can you DM to confirm your full address. Thanks, Mark
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@JackieThomas23
Hello Jackie, apologies for the delayed response. I can see that this has now been delivered. We are sorry for any delay. Thanks Ismail
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The team are now signing off for the evening. But they will be right back with you bright and early on Monday at 7:00 am. And we will get back to you as soon as we can.
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@guyppl1337
Hi thanks for confirming, did you book this directly with us or with DHL Express as can see that this is a DHL Express shipment. Thanks, Mark B
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During the mourning of Her Majesty Queen Elizabeth II, public gatherings are expected in London, around Buckingham Palace, Kensington Palace, Westminster Abbey, Parliament Square, Trafalgar Square, Green Park and St. James Park. Local closures may cause delays with deliveries.
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@MelissaK_68
Hi Melissa, please pop through a DM with your name and full delivery address to check out what has happened. Helen
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@HowlingHops
Hi there, I must say, I do love seeing the relationship you have with your regular driver. I had passed on your compliments last time and the Operations Manager was very pleased with this email :)
Thank you guys, Elisha :)
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@LiabilityLiam
We are a separate entity and do not have access to each others systems. Thanks, Emma.
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@KimFord52248887
Hi, please can you DM us the delivery address for your parcel. If you haven't already I would advise checking with the sender as well as they may be able to assist you. Rebecca
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