Happy New Year, from everyone at Healthwatch Norfolk.

Supporting someone with SMI (Serious Mental Illness) is tough and we want to hear more about the challenges. You can share your experience with us in the best way for you through video clips, voice-notes or emails if you wish. Find out more at

New year, new job? We have a vacancy for a Communications Officer to come and join the team here at Healthwatch Norfolk. For full details, or to apply, visit our website

What support does your GP practice give you if you are deaf or have hearing loss? We want to gather your experiences good and bad in a new survey. You can send them by email, video, and from the New Year share by phone or in person. Find out more at

Have you had a letter or email from a health or social care organisation in Norfolk you just didn't understand? That qualifies as a Mail Fail and we are collecting examples where you have been confused by the information you have been sent. More at

New year, new job? We have a vacancy for a Communications Officer to come and join the team here at Healthwatch Norfolk. For full details, or to apply, visit our website

In case you missed the news announced on Xmas Eve, Caroline Donovan is now heading up Norfolk's mental health trust as CEO on a permanent basis. You can read more at

Lawson Road Surgery in Norwich and Mundesley Medical Centre are working with their patients to help them with the NHS App. Just two examples we found of work being done to help people access health care digitally for a project we have been doing. More at

Merry Christmas, from everyone at Healthwatch Norfolk 🎅🎄🦌

Do you care for someone with a Serious Mental Illness? We want to hear about the challenges and what support you need. Over the festive period, you can share voice-notes, videos or emails with us, or chat one-to-one in the New Year. More details at

The first members of the @TeamQEH Youth Council are in place. They have held their first meeting and will now start thinking about the priorities they want to work on in January. Find out more at

If you are deaf or have hearing loss, what are your GP practice experiences? We want to follow up work we did three years ago by finding out. You can send us details by video or email, and we will be doing some face-to-face sessions in the New Year too.

A date for your diary for 2025 if you are in the Holt area. A number of organisations (including us) are joining forces to run a drop-in on the second Tuesday of the month from 10.30am to 12. See you there.

NEWS: The Norfolk and Norwich University Hospital will be running a three-month trial on extended visiting times from 8am to 8pm from 23 December. Read more, here: .

A reminder that we have information and advice for you on our website over the festive period around accessing help and support. We also wanted to say thank you to @NorfolkCC, @LilyWestNorfolk and @thefeednorwich who have shared information with us. Happy Christmas to all.

Norfolk's over-65s and younger residents are not using the NHS App to access healthcare, and more communication is needed around its benefits. Just one of the things we discovered in some work around accessing health care digitally. Find out more at

New year, new job? We have a vacancy for a Communications Officer to come and join the team here at Healthwatch Norfolk. For full details, or to apply, visit our website

Please keep sending us your Mail Fails eg examples of letters or emails you have had from health or care organisations you don't understand. Find out more (including how to send them to us) at

Two mental health nurses have been honoured for their work by being awarded the title of Queen’s Nurse. Read the full story here:

Today we publish our latest report around accessing health care digitally. It highlights the need for more communication about the options available as well as some of the work already being done with local communities. You can read the full report at