We’re here to help Following the recent severe weather conditions in the UK, we wanted to remind you that we’re here to help. If you need any support our branches are open as usual, you can also call us or chat in app.

We'll be doing some routine maintenance on Sunday 9th November which means our mobile and online banking will be unavailable from 01:00 – 02:15 and 03:15 – 04:45. We’re sorry for any inconvenience, and thank you for your patience.

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We'll be doing some routine maintenance on Sunday 2nd November which means our mobile and online banking will experience service disruption from 01:00 to 05:00. We're sorry for any inconvenience and thank you for your patience.

We'll be doing some routine maintenance on Wednesday 24th September which means our mobile and online banking will be unavailable from 00:30 to 01:00 and 03:00 to 03:30. We're sorry for any inconvenience, and thank you for your patience.

Service Update 16:05pm: An earlier issue with banking services is now resolved. We’re really sorry to all those impacted - we’ll continue to keep a close eye on this and thank you for your patience.

Service Update 15:15pm: Services are now recovering, and we’ll continue to monitor closely. We apologise for the inconvenience and thank you for your patience.

Service Update 14:45pm: our teams are continuing to investigate issues with access to banking services. We know how frustrating this is and we sincerely apologise.

Service Update 13:45pm: We’re sorry that some customers are continuing to experience issues accessing banking services, we’re working hard to get this fixed and will provide an update as soon as possible.

Service update 11:45am: We understand some customers are having issues accessing banking services right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.

We'll be doing some routine maintenance on Sunday 24th August from 02:00 to 03:00 which means our mobile and online banking will be unavailable. We're sorry for any inconvenience, and thank you for your patience.

We'll be doing some routine maintenance on Saturday 21st June from 22:30 to 08:30 Sunday 22nd June which means our mobile and online banking will be unavailable. We're sorry for any inconvenience and thank you for your patience.

We'll be doing some system upgrades on Sunday 16 March from 00:00 to 06:00 which means our online banking will be unavailable. Mobile banking won't be affected. We're sorry for any inconvenience.

Service Update 5:50pm: Online and Mobile banking services are back up and running following an earlier intermittent issue. Debit and credit cards, digital wallet, and ATMs continue to work as usual. Thanks for your patience, and we’re sorry for any inconvenience.

Service Update 5pm: We’re working hard to fix an intermittent issue with Mobile and Online Banking services. Debit and credit cards, digital wallet and ATMs are all working. You can still authorise online card purchases via SMS. We're really sorry, please check back for updates.

Service update 4:12pm: We’re really sorry that some services are currently unavailable in online and mobile banking. We understand this is frustrating, and our teams are investigating the issue.

Service update 4.30pm: Customers can now make payments as normal via Mobile and Online Banking following an earlier issue, and our teams are continuing to monitor. Thanks for your patience and we’re sorry for the inconvenience.

We’re really sorry that some customers are not able to make payments via Mobile and Online Banking at the moment. We understand this is frustrating, and our teams are working hard to fix the issue.

We'll be doing some system upgrades from 01:00 until 04:00 on 21 November which means our online and mobile banking will be unavailable. We're sorry for any inconvenience and thank you for your patience.

We'll be doing some system upgrades from 23:00 on 19 October until 7:00am on 20 October 2024 which means our online and mobile banking will be unavailable. We're sorry for any inconvenience and thank you for your patience.

We'll be doing some system upgrades between 01:30-6:15am on 15 September 2024 which means our online and mobile banking will be unavailable. We're sorry for any inconvenience and thank you for your patience.