Enjin Support
@EnjinSupport
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Official Support for @enjin @nft_io. For help on Enjin products, Tweet us or send us a ticket at https://t.co/tn28sPjfvF. View open positions at https://t.co/3a2xQGn3LQ
Joined January 2019
Efinity Rewards update:.EFI rewards have been distributed, and you should now see EFI in your wallet! 💙. To learn more about how to claim your EFI rewards via the Polkadot.js extension, see our step-by-step guide here:
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We’ve distributed the Efinity, Bandit Giraffe, and Immune to Toxicity Giraffe NFTs for the @coinmarketcap Diamonds Rewards program!. View the full collection: Please contact our Support team with any questions or concerns:
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We’ve distributed the Bureaucrat Giraffe, G. Raffe, the Caped Commisar, and two Dapper Monkey NFTs for the @coinmarketcap Diamonds Rewards program!. View the full collection here: Please contact our support team with any concerns:
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Update: We’re pleased to share that the Enjin Wallet has been reinstated on the App Store. You can access the iOS app on the App Store here: We appreciate your patience and apologize for any inconvenience this may have caused. 1/2.
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🎆 New Year Availability 🎆. During New Year’s, you may experience delayed responses to support tickets. We will resume a normal schedule on the 3rd of January. In the meantime, our Help Center has various guides & FAQs: Happy New Year from us all 🥂.
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Want to help make blockchain and NFTs more accessible to users across the world?. We’re looking for a native Persian 🇮🇷 and Thai 🇹🇭translator to localize the Enjin Wallet!. Are you or someone you know the right fit? Learn more and get involved:
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Want to support the #Efinity Crowdloan, but not sure how? We’ve added multiple guides and FAQs to help you contribute via Polkadot.js, exchanges, and more. Find out how to help us secure a Polkadot .parachain slot:
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Efinity Rewards Update: You can now claim your EFI via the Polkadot.js extension. 💎 . On the page, you will now be able to see the ‘EFI Reward Claim’ section that previously wasn’t available. For steps and further information, check here:.
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🏁 Help Efinity Keep the Lead 🏁. We need your support to help #Efinity lock in Slot 5 of the Polkadot parachain auctions!. Still not sure how to contribute and support crowdloan? Check out our helpful guides and articles to walk you through the steps:
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Investigating: We are currently investigating an issue with slow loading and reports of errors in the Enjin Wallet. We apologise for any inconvenience caused, please reach out to our support team of any issues or concerns that you mig…
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📢 Calling all Enjin developers 📢. We’ve released our latest Enjin API v2 schemas for Beta!. You can now directly access the v2 schemas and enable them for your project on the Enjin Platform. For a step-by-step guide and more information, visit
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🌟 Efinity Crowdloan Rewards 🌟. We’ve received many questions about #Efinity Crowdloan rewards, so we’ve added a dedicated article with FAQs about $EFI distribution. More information and details to follow.
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🎄 Holiday Availability 🎄. During the festive week, you may experience delayed responses to support tickets. We will resume a normal schedule on the 27th of Dec. In the meantime, our Help Center has various guides & FAQs: Happy Holidays from us all✨.
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We've recently added support for Thai 🇹🇭 and Persian 🇮🇷 in the Enjin Wallet! 🌏. 🔜 Next up: Turkish. If you're interested in helping localize the app for your native language, please reach out to us!.
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Did you know - you can use the @NovaWalletApp to participate in the Efinity Crowdloan in 2 simple steps:. 1⃣Download the Wallet.2⃣Deposit DOT in support of #Efinity. Learn more:
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1/ When adopting #NFTs into any web2 gaming universe like @EntropiaNews, there’s always a bit of a learning curve 🧐. In this thread, we’re going to answer some frequently asked questions about the Eggs of Entropia ⬇️
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Monitoring: A fix has been implemented and you should no longer see any errors or slow loading in the Enjin Wallet. We're currently monitoring our services with the engineering team.
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Our Support Center has received a refresh!👩💻. Cleaner look, simplified user interface, and faster results to find the information you need. ➡️ We’ll also be adding support for additional languages in future updates, so you can browse in your language.
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Update: The Enjin Wallet has been temporarily removed from the iOS App Store while we work closely with Apple’s App Review Board to achieve better clarity regarding their guidelines around cryptocurrencies as a whole. [1/3].
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This issue is now resolved. We will be replying to all users within the next 24 hours. If you have not received a response by Wednesday, please submit a new ticket, and we will get back to you as soon as possible. Thank you for your patience and understanding!.
Our support ticketing system is currently experiencing issues, causing us not to receive user replies. We appreciate your patience while we work with @Groove to investigate and find a solution. For updates and more information, please view:
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GM to all iOS users! Get ready to experience the all-new Enjin Wallet on your device. 💪. Check out this quick FAQ thread to guide you:.
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We’ve distributed all @CoinMarketCap avatar NFTs to everyone that claimed an avatar profile picture! 🖼️. See the latest #NFTs here: For any questions or concerns, don’t hesitate to reach out to our Support team at
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You can help us lock Slot 6 in the Polkadot parachain auctions!. Contribute to #Efinity via:.1️⃣ @ParallelFi (+bonus).2⃣ @EquilibriumDeFi (+bonus).3⃣ @bifrost_finance.4⃣ @krakenfx.5⃣ @gate_io.6⃣ @kucoincom.7⃣ @HuobiGlobal. For FAQs and support, visit
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Efinity Rewards Update:.@gate_io has distributed the first EFI rewards for the Winning Bidders in the DOT Slot Auction for Efinity! 💎. If you've participated, you will now be able to see your EFI in the “My Wallets” section. For more information:
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We’re looking for a native Chinese (traditional) 🇨🇳 and Japanese 🇯🇵 translator to help us localize the new Enjin Wallet and marketplace!. Are you or someone you know the right fit? .Learn more and get involved here:
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Has everybody gotten their first ever Efinity NFT? 🙌. If you're feeling lost along the claiming process, we've collated these quick guides among other FAQ being discussed among the community right now. Check them here:
Have you taken #Enjin wallet 2.0 for a spin yet? 🌪️🧐. Click here👉 👈 to experience the new Enjin tech stack built for #NFTs. Grab a free @efinityio NFT by scanning the QR code.
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We’ve distributed the Outback MechaPanda and the Cap’n Rave-Eyes, the Party Pirate Panda NFTs for the.@coinmarketcap Diamonds Rewards program! 💎. View the full collection:
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Our support ticketing system is currently experiencing issues, causing us not to receive user replies. We appreciate your patience while we work with @Groove to investigate and find a solution. For updates and more information, please view:
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Fake accounts and scams are prevalent and preying on our community. We will never ask for your private keys or ask you to send cryptocurrency. Make sure to only interact and follow our official accounts with the verified check mark.
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In order to comply with Apple’s App Store Guidelines, the DApp Browser has been removed from the Enjin Wallet for iOS users. For more information, please read our guide:
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Notice to iOS wallet users: We regret to inform that the marketplace feature has been disabled due to Apple's guidelines. Access to listing, buying, or trading of assets will no longer be available. The marketplace feature remains available on the Enjin Wallet's Android version.
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Welcome to Enjin Support! We're here to help. Have a question or need assistance with an @Enjin product? Tweet us or visit our support center at #enjin #enjinwallet #enjinx #enjinplatform #multiverse $ENJ
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⚠️Our support ticketing system is currently experiencing issues, causing our users to not receive our replies. ⚠️. We appreciate your patience while we work to investigate and find a solution. For updates and more information, please view:
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Participate in the Efinity Crowdloan directly with:.➡️@PolkadotJs.➡️ Via Exchanges:.➡️@binance.➡️@HuobiGlobal .➡️@OKEx.➡️@krakenfx .➡️@kucoincom .➡️@gate_io . Via the following Wallets:.➡️@wearetalisman .➡️@FearlessWallet.➡️@MathWallet .➡️@NovaWalletApp.
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Enjin Help Center Summary - Switching Chains on Enjin Blockchain Console. It’s paramount to ensure you're connected to the intended chain when using the Enjin Blockchain Console. There are two different chains on the Enjin Blockchain:.🟣Enjin Matrixchain.🔵Enjin Relaychain
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We are currently investigating an issue with our Beam servers. Our team is actively checking into this, please stay patient with us. For further information, please check our status page here:
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EnjinSupport Help Center Summary - Multiverse Assets. What are Multiverse assets? Here’s all you need to know!👇🏻. A multiverse asset is a blockchain asset that can be utilised across multiple games. Game developers control how multiverse assets appear across different games,
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Notice to Enjin Wallet 2.0 users: You might have been affected by the recent issue on Polygon and BSC token balances not appearing or returning a history error. We’d like to inform the community that this has been resolved and both balances and history are loading accordingly.
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Reminder: Before upgrading to Enjin Wallet 2.0, make sure to remember your password and most importantly backup your wallets. Not sure how? Check out our guide here:
Let’s ring in the holidays with a DOUBLE release! 🚨🚨. Enjin Wallet 2.0 is out with @efinityio support & much more! Plus, our new Web Wallet makes distributing NFTs via QR codes a breeze. Visit these links for features.👉➕ �
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What are multiverse characters?. A multiverse character is a player-owned in-game blockchain character usable across multiple games. Developers can implement these using a multiverse leveling coefficient, a variable measuring a player's progress, such as total playtime. There
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Resolved: We are pleased to announce that is now back online and is operational. Thank you for your patience during the maintenance period.
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Notice to all Enjin Wallet users: There is an issue wherein BTC balances are showing 0 and the history is not showing. We apologize for the inconvenience. The Enjin development team is currently resolving the issue.
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Enjin Help Center Summary - Sending a Log Snapshot. Facing trouble with the Enjin Wallet App? Send a Log Snapshot and the Enjin Support team will assist you right away!. Here’s how you can do so👇
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New to online safety? Be one step ahead by watching this quick intro to avoid scams and stay secure. 🛡️. Make sure to check the full guide here:
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Congratulations to the winners of FuelTheEnjin Week 3, and a big thank you to everyone who contributed to #FuelTheEnjin 🎉. FuelTheEnjin Week 3 Winners:. 1st place: @NonFungPixel - 5 NFTs + Enjin Merch.2nd place: @Akvel20 - 4 NFTs.3rd place: @JMeyerPhotos - 3 NFTs. The Enjin
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Enjin Help Center Summary - Burning Assets. Enjineers! Trying to burn an in-game item to gain unique game capabilities/features?. Here’s all you need to know about burning assets 👇🏻
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Enjin Help Center Summary - How to Claim Assets Replicated from Ethereum & JumpNet on Enjin Blockchain. This guide provides a brief explanation about the replication and claiming process as well as step-by-step instructions on how to claim your replicated assets using the Enjin
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Many of our users have been experiencing slow/pending transactions due to network congestion and low sending fees. Here’s what you can do to prevent the dreaded “Pending” status and ensure your transactions process successfully via the Enjin Wallet:
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Issue of missing BTC / LTC / DOGE balances and transactions have been resolved.
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The beauty of Enjin Beam lies in its simplicity! Learn how to claim beams using your Enjin Wallet with these easy steps. 💡
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Enjin Help Center Summary - About the Enjin Platform. What is the Enjin Platform?. The Enjin Platform offers a powerful set of tools for effortlessly creating, managing, and integrating blockchain assets through a user-friendly interface. Designed to demystify blockchain
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We are aware of an issue that has resulted in the abrupt halting of new block production on the Efinity Blockchain. The team is aggressively working to resolve the issue and will post regular updates on this matter.
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What are Multiverse NPCs?. A multiverse NPC is a non-player character that operates across at least two different games. Multiverse NPCs can be categorised into two types based on ownership:. 1️⃣ Player-Owned: These NPCs are owned by the player and can include characters such as
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Enjin Help Center Summary - Exploring your NFTs in Enjin Wallet. Navigating the “NFT” section on Enjin Wallet is seamless and user-friendly, allowing you to view and interact with any blockchain asset you've collected on your wallet. Let’s take a look at how you can explore your
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⚠️SECURITY TIP OF THE DAY. Never store your seed phrase digitally 🙏.Write it down somewhere and store it in a safe place 🔒. Here’s 5 reasons why you
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EnjinSupport Help Center Summary - Navigating through the Enjin Platform. The Enjin Platform user interface is designed to be intuitive and straightforward, facilitating efficient navigation and use of its features. This article outlines the main features of the Enjin Platform
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Resolved: This incident has been resolved. For any related concerns, kindly reach us at Thank you.
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EnjinSupport Help Center Summary - Sending & Receiving Blockchain Assets. Sending and receiving blockchain assets on the Enjin wallet is intuitive and seamless!. Learn more👇🏻
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Your 12-word Enjin Wallet recovery phrase is crucial when it comes to protecting your funds. ⚠️. We strongly recommend writing this on paper and storing it in a safe place. You should never record it digitally or share it with anyone!. Learn more:
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Congratulations to the winners of FuelTheEnjin Week 6-7, and a huge thank you to everyone who participated in #FuelTheEnjin 🎉. FuelTheEnjin Weeks 6-7 Winners:.1st place: @CryptoDodoPL - 5 NFTs + Enjin Merch + Hoplist.2nd place: @NFToinks - 4 NFTs + Hoplist .3rd place: @kiwiilock
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🔗 Unlock the World of NFTs by easily connecting your Enjin Wallet on
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Want to take your NFT experience to the next level? Check out Enjin's pioneering QR code tool and discover how to seamlessly set up Enjin Beams on ✨
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Are you a motivated, detail-oriented individual with a passion for testing software products?. We’re looking for a part-time QA Specialist to join our Quality Assurance team!🌟. Learn more and apply here: #blockchainjobs #hiring.
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Identified: Reports of missing migrate and claim banner on the Enjin Wallet app has been identified. Fix is being prepared and updates will be provided accordingly. Apologies for the inconveniences.
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What are Multiverse Quests?. Multiverse Quests are cross-game tasks where player-controlled characters, parties, or groups complete challenges for a reward. Specifically, a multiverse quest is a task that spans two or more games in a multiverse. Player-controlled characters,
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Congratulations to the winners of FuelTheEnjin Week 4-5, and a huge thank you to all who participated in #FuelTheEnjin 🎉. FuelTheEnjin Week 4-5 Winners:. 1st place: @spiitfir3 - 7 NFTs + Enjin Merch.2nd place: @NFToinks - 6 NFTs.3rd place: @MrDeksnft - 5 NFTs.4th place: @akvel20
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We're looking for a native Russian 🇷🇺 and Turkish 🇹🇷 translator to help localize the Enjin Wallet, Marketplace and Platform. Are you or someone you know the right fit? Learn more and get involved with our Translator Program:
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EnjinSupport Help Center Summary - Claiming Ethereum & JumpNet Assets on Enjin Blockchain. Users with Ethereum/JumpNet assets as of December 8, 2023, can still claim these assets for the foreseeable future. Here’s how you can do so 👇
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Enjin Help Center Summary - What is a blockchain gaming multiverse?. What is a blockchain gaming multiverse?. The Enjin Ecosystem pioneered this groundbreaking concept in 2018, effectively introducing players to a rich and interconnected gaming world. A blockchain gaming
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Enjin Help Center Summary - How to Claim Beams?. Claiming Enjin Beams is fuss-free and extremely easy. Here's how 👇🏻. How to claim Beams using Enjin Wallet.The beauty of Enjin Beam lies in its simplicity. To claim Enjin Beams, follow these steps:. 1️⃣ Log in to Enjin Wallet, then
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✅ Enjin Status ✅. We now have a public status page to broadcast incidents and maintenance windows for all @Enjin products and services. View status and subscribe: All updates will also be published directly here on @EnjinSupport.
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Enjin Help Center Summary - Where are my private keys stored?. Your private keys are stored only on your device using AES 256 encryption and secure keystore storage. Now, what exactly does that mean?👇🏻. The Enjin Wallet prioritizes the security of your cryptocurrency assets. It
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What are Fungible and Non-Fungible Assets?. Fungible Assets.Fungible assets on the blockchain are interchangeable and replaceable by another identical item. Examples include gold coins, mana gems, and resources like iron, stone, and wood. Each unit is identical to another; one
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Enjin Help Center Summary - Getting started with your Enjin Wallet. The Enjin wallet is at the center of the Enjin ecosystem. Here's all you need to know about setting it up👇. 1️⃣ First, install the Enjin wallet through your mobile app store. If you are on browser, head to our
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Enjin Help Center Summary - Promotional Fuel Tanks. Are you still worried about transaction fees? Don't fret! Enjin Fuel Tanks are here to solve that problem. Let’s take a closer look👇. What is it?.🟣 Fuel Tank is a key component of the Enjin ecosystem. It offers users the
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Enjin Help Center Summary - What is Enjin Beam?. Scan QR - Collect - Repeat 💜 Let’s take a closer look at Enjin Beam and how it works👇🏻. What is Enjin Beam?.🟣 It is a service for distributing blockchain assets via QR codes. These assets are on the Enjin blockchain and can be
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Update: Efinity has achieved successful block production while actively monitoring and addressing ongoing service degradation. Expect further updates within the next 24 hours.
We are aware of an issue that has resulted in the abrupt halting of new block production on the Efinity Blockchain. The team is aggressively working to resolve the issue and will post regular updates on this matter.
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EnjinSupport Help Center Summary - Sunset of Ethereum Related Services. Hey Enjineers! The sunset of Ethereum related services will proceed as planned on April 1, 2024 (1100 UTC). What does this mean? Let’s find out 👇
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Enjin Help Center Summary - Migrating on Enjin Wallet. Enjineers! Have you migrated your tokens to Enjin blockchain yet? . Enjin’s migration to the Enjin blockchain marks a new chapter for it’s holders, and migrating on Enjin Wallet is seamless!💜. 1️⃣ Select a token .2️⃣ Input
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Enjin Help Center Summary - Enjin Blockchain Governance and Staking. As a Proof-of-Stake (PoS) blockchain, governance is a key aspect of Enjin - here's all you need to know about it 👇. What is it?.🟪 Enjin blockchain governance involves users participating in the network's
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Start your week with a crypto twist! 💼 Did You Know? Enjin brings security to your wallet game with its on-chain wallet. Your assets, your control! 🔒 #MondayDidYouKnow #Enjin #CryptoSecurity
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Enjin Help Center Summary - Teleporting on Enjin Wallet. Teleport is a method for transferring ENJ tokens between the Enjin Matrixchain and the Enjin Relaychain. Here is a step-by-step guide👇
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Where are my keys? 🔑👀. Dive into the world of crypto safety! Always backup your wallet and treat that seed phrase like the crown jewels. Remember: No map, no treasure! 🔒 🏴☠️. See full guide on how to back up your Enjin Wallet:.➡️
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Enjin Help Center Summary - Update your Security Settings. Security is paramount in web3! Here’s how you can update your security settings in Enjin Wallet 👇
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Investigating: We're currently investigating an issue wherein sending and minting on the JumpNet network are not processing. We apologize for any inconvenience caused in this matter.
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⚠️ Security tip of the day. Always double check URLs thoroughly and confirm it for yourself ✅. Never trust random URL links, stay safe 🙏
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Enjin Help Center Summary - Intro to your portfolio. Here’s everything you need to know to navigate the Enjin Wallet Portfolio👇🏻
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Protect your assets and stay vigilant, Enjineers! 🛡️ Don't fall for phishing scams! Be reminded that there is NO Enjin airdrop or giveaways being hosted. Always double-check URLs and verify sources before clicking any links. Your security is in your hands. 💪.
New to online safety? Be one step ahead by watching this quick intro to avoid scams and stay secure. 🛡️. Make sure to check the full guide here:
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Investigating: The Enjin Wallet is currently facing technical difficulties with Efinity balances and assets not loading properly. The team is actively working to resolve the issue and restore normal functionality as soon as possible. …
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Enjin Help Center Summary - Backing up your Enjin Wallet. Enjineers! It's crucial to secure and back up your Enjin wallet using the 12-word Recovery phrase. Here’s how you can do so👇
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EnjinSupport Help Center Summary - Setting up your Platform account. No idea how you can set up an Enjin Platform account? Fret not!. This guide will walk you through the process of setting up your Enjin Platform account, let’s dive in👇🏻
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Support Blobby Updates:. 🟣Withdrawing sENJ (not through unbonding) gets stuck in progress and its transaction history disappears. 🟣Enjin Wallet presenting incorrect values of unbonded ENJ on transaction history. Please be informed that these issues have been resolved.
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🔐 Safeguarding digital assets! What's your go-to fortress for storing NFTs?
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EnjinSupport Help Center Summary - I forgot my Enjin Wallet password!. Trying to login or transact on your Enjin Wallet but forgot your password? . Fret not! Here’s how you can update it👇
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Investigating: Users may experience performance issues while navigating and transacting on the Enjin Wallet (particularly on Android devices) due to a technical difficulty currently being resolved by the team. Updates will be provided…
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Scheduled (May 11, 2021, 08:00 UTC): We are going to be undergoing scheduled maintenance of EnjinX which may also impact the availability of some of our other services throughout the duration of the maintenance window.
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