We’re excited to share a new direction for Groove, including a brand new product, a brand new blog, and a brand new chapter in our journey. Find out more here: 🚀#groove #rebirth

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Class is back in session here at Groove, and we're starting with a few must-read posts. Our new blog collection covers “the basics” of customer service—but it's not just a vocabulary lesson.

The term “SLA” can be especially anxiety-inducing—Do my customers expect a service level agreement? What should I have prepared if they ask?. We cover all these questions and more in our latest post:

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$861.12 billion was spent online with U.S. merchants in 2020, up 44% from the previous year. Online shoppers were ready to buy and providing support for all those shoppers was difficult. Today we have a collection specifically targeting online stores:.

91% of customers say they would prefer to use a knowledge base…. if it were readily available and easy to use. We’ll show you how to make sure your KB is both accessible and intuitive in our latest Collection: Creating Your Knowledge Base.

One of the most exciting things about growing your business is hiring new team members. Our team building principles are built on maximizing value wherever we can—maybe that means hiring, but it also may mean using new tools or adopting new workflows.

Class is back in session here at Groove, and we're starting with a few must-read posts. Our new blog collection covers “the basics” of customer service—but it's not just a vocabulary lesson. As always, our posts set you up to take action and implement.

We’ve interviewed some of the most successful startup founders—they’ve revealed their best advice, their worst mistakes, and answered readers’ questions directly in the comments. Each interview inspired me to try something new, and now it's your turn.

Our next collection brings together the ever-important topic of customer success. We realized early on that we could maximize our efforts by focusing on long-term customer success rather than reactive support. Dive into the full series here: .

Our marketing team put together some “stocking stuffers” for you. Essentially, they rounded up Groove’s most popular posts and turned them into “collections” on the blog. Dive into the full series here:

Somehow, it’s November. Maybe you’re gearing up for big business over the holidays. Or your team might be slowing down as you prepare for the new year. Either way, now is the right time to invest in a knowledge base and reduce support volume by 30%.

There’s no secret sauce to providing good customer service. You have to work hard at it. It helps to have a guiding force. We’ve narrowed it down to five key elements:. Respect.Patience.Personalization.Empathy.Responsiveness.

We chatted with e-commerce biz owner, Josh Pather of Photo Booth International. In this article, we share his story of entrepreneurship with you—including how he got into e-commerce in the first place and his advice for others.

What’s the first thing to try if you have a technical issue with a software product?. Answer: Try refreshing the webpage, logging out and back in, clearing cache and cookies, and restarting your device.

Thanks for sharing @edifycx.

You’ve probably spent plenty of time and money on product-market research. Why not put that data to as much use as possible?.