Yet, CSPs have only refocused their operations and sharpened their target markets, but not massively divested ICT services. BT Group, Deutsche Telekom, and Orange are still significant in these markets. https://t.co/91BNvH5b1z

🔹 Somewhat outside of my hashtag#ITservices space. Yet, #ITservices and ICT services in general have not proved the growth area that CSPs expected 25 years ago.

.@Reuters reports the potential merger of (Telecom Italia) @TIM_Official's enterprise arm with @Maticmind S.p.A. The merger would be part of a grand plan to merge TIM with @GroupeIliad (assumably Iliad's Italian operations).

Rumors of consolidations of the ICT/enterprise arms of telcos/communication service providers (CSPs). The Spanish press reported the possible merger of Telefónica's enterprise arm with Indra's IT services unit, Minsait. We have discussed Indra's fate many times on LinkedIn.

A new @NHInsight vendor assessment by @MikeS_NH analyzes @Unisys' offerings and capabilities in Attack Surface Management: https://t.co/OtYZI0tJnJ #ITservices #SecurityTesting #Security #Testing

Gaurav Parab has amazing visibility at the heart of the hashtag#ITservices industry. Another quote, this time, on Venu Lambu becoming the CEO-designate of LTIMindtree https://t.co/sfWkjmWuS8

🔹 Contact centers are shifting to **GenAI-driven knowledge management**

🔹 @Microsoft acquired Nuance for $19.7B in 2021. Speech-to-text is now commoditized; the future lies in GenAI

🔹 @HCLTech excels at professional services outsourcing deals with ISVs (e.g., Broadcom/CA), taking over units to become the exclusive systems integration partner

◼️ @HCLTech will GTM with @Microsoft on the Contact Center as a Service (CCaaS) offering and deploy @Microsoft Dynamics 365 Contact Center

◼️ @HCLTech becomes a preferred partner for migrating Nuance Enterprise Professional Services clients to @Microsoft Dynamics 365 Contact Center. It will operate a *Nuance Migration Factory

🚨 **@HCLTech x @Microsoft Nuance Partnership** A comprehensive contract for @hcltech around @Microsoft’s Nuance: ◼️ HCLTech takes over the professional services arm of Nuance, with 550 employees in total (and the client contracts)

Outside of #ITservices @deepseek_ai has stormed the #GenAI world in the past ten days. It is open-source and may reset the industry

🔸 A new uncertainty factor: What will be DOGE's impact on U.S. federal spending? For now, we expect an indirect impact on U.S. federal $120bn IT spending as DOGE consolidates agencies and streamlines spending.

🔸 EU impacted by manufacturing (Germany) and political instability affecting business confidence (France). The outlook in the U.K. is more positive (despite what my British colleagues tell me!)

🔸 U.S.: a much improved private sector, led by BFSI and high-tech, and capital-intensive industries (e.g., telecom, energy), assuming interest rates go down a bit

Read-through for IT services spending in 2025: 🔸 The end of a cycle where U.S. spending was lower than Europe's despite better economic conditions in the U.S.

- The Fed will maintain interest rates high, and the USD will be strong, impacting the RoW ◼️ Europe will face sluggish growth and face public debt concerns, and high energy prices ◼️China will have a modest recovery, with possibly insufficient policy support.

The IMF pointed out that the world economy is entering a new cycle, with country performance widening: ◼️ The US will exceed expectations, with diverging trends at stake: fiscal and trade policy changes, immigration decline, and business confidence due to pending deregulation

The International Monetary Fund (IMF) @IMFNews released its World Economic Outlook update today. Globally, growth will be stable while inflation steadily declines and becomes close to Central Banks' targets.