Dixa
@DixaApp
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Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty.
Copenhagen, Denmark
Joined September 2015
Get exclusive insights from: 🎙️ Jose Herrera, Co-Founder & CEO, Hire Horatio CX 🎙️ Maurits Pieper, Head of Partnerships, Dixa 👇Save your spot before it’s too late!
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🎁Black Friday stress? Holiday season chaos? Not on our watch! Join our webinar next week to get the inside scoop on the 6 top tips that will help your eCommerce customer support conquer peak season. 👇
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Hey CX enthusiasts in London,are you ready for the coolest event in town? Join Dixa,Surfboard & @SentiSum on November 7th for the last #CXHappinessMeetUp of 2023! What if you could leverage AI to help your team be their best selves, so your customers always leave with a smile?
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💜 To our loyal customers, our amazing team, and everyone who’s been part of our journey, THANK YOU! 👇Learn more about our G2 Fall journey :
dixa.com
.Listen to what our customers have to say! Get insights from actual Dixa users and discover how we can elevate your customer service.
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🤩In case you haven’t heard, we’re over the moon that Dixa has achieved 34 G2 Fall 2023 badges. YOU have awarded us in 7 different categories: 🥇Conversational support 🥇Customer self-service 🥇Contact center 🥇Contact center workforce 🥇Live chat 🥇Help desk 🥇Users love us 👇
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But with great quality comes great customer expectations. ⭐️After three decades in the industry, how does Oliver Bonas continue to uphold its stellar reputation? 🎧Tune in to find out! https://t.co/VRS4qdPvxf
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🌍Whether you're a British listener who's already familiar with this beloved lifestyle store, or tuning in from around the globe, you're in for a treat. 🎁Oliver Bonas is all about quality and excellence, offering everything from clothing to gifts and homewares. 👇👇
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🤝 We're back with another exciting episode of Customer Friendship™ Conversations.This time, we're discussing how to maintain high standards in this ever-evolving business landscape. 🛍️Join us as we chat with Becky Hickey, the Head of CS at the iconic Oliver Bonas!
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🔸A sneak peek into their future plans and innovations. 🌐 This episode is packed with valuable insights that can help your organization thrive in the competitive world of customer satisfaction. Don’t miss it! https://t.co/VRS4qdPvxf
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Join us to discover: 🔸Strategies employed by Oliver Bonas to maintain their stellar reputation, 🔸The importance of customer feedback and how it drives the company’s constant improvement, 🔸How Becky keeps her team aligned with their brand's ethos, 👇👇
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🎙️ New Podcast alert: What is the best way to live up to your brand’s high standards long-term? Find out with Becky Hickey of Oliver Bonas. 🎧 In this week's episode of Customer Friendship™ Conversations, we're exploring how to maintain exceptional brand standards. 👇👇
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With Dixa, Podia’s customer service team was able to succesfully achieve: 🛎️ 95% CSAT 💬 36% reduction in inbound volume 🤗 23% decrease in First Response Time (FRT) 👇Click on the link and find more about Podia’s journey with us! https://t.co/hzgRWvAK0N
dixa.com
The Situation Founded in 2014, Podia is an online platform that allows users to build websites, manage email marketing, sell courses and digital products, and host communities with a clean, profess...
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🧑🏻💻 They needed a platform that could offer them the right combination of customer service automation and human touch to provide the personalized service their brand promised. 👇👇
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🔌New integration alert! We are thrilled to announce our integration with @klaviyo ! You can easily surface your Klaviyo customer data in Dixa, giving your agents the context they need to deliver effortless customer experiences. 👇Learn more: https://t.co/Zz7Tnn3Xbx
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💌 Discover the art of nurturing #CustomerFriendship and the strategies that make Celebrate Company’s CX truly remarkable. 🎉Let's celebrate the power of remarkable customer service together! 🎧Listen now! https://t.co/DG5SGYbhyU
dixa.com
New podcast! What is the customer effort score and how does it affect customer retention? Learn more with Benedikt P. from Celebrate Company.
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🎙️ We’re excited to welcome Benedikt Peine, Tribe Lead Service at Celebrate Company, to the podcast! 🤝 Learn how Benedikt and his team ensure that every customer's journey is one worth celebrating. 👇
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🌟 When your CS agents see their value, they’re motivated to keep doing better. 👇 Dive into our blog post and discover the 10 critical agent performance metrics you need to know!
dixa.com
Call center agent performance metrics are crucial for measuring the effectiveness of your agents and team as a whole.
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📊 Knowing which performance metrics to track for your team is key to your success. 💯 Besides helping you measure your team’s effectiveness, the right metrics empower your agents by demonstrating their real-world impact! 👇
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