". and, in some cases, paid consultants hundreds of thousands of dollars to do it for you?" is the only thing I'd add to @gregisenberg's excellent observation.

Many organizations are moving fast on AI, but without a clear way to connect the dots. It’s easy to end up with a mix of pilots, tools, and experiments that don’t quite add up to a strategy. In this piece, I share a simple framework to help leadership teams step back, align, and.

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That's just a sample. Read the full glossary here: .

4. AI’m a Writer Now (aka Sudden Scribe Syndrome). Definition:.The sudden transformation of a non-writer into a prolific content creator powered by AI. One day they’re a silent lurker, the next they’re dropping five-part essays on organizational resilience and systems thinking.

3. Prompt Pong. Definition:.Someone sends you an AI-written message; rather than you respond you paste their message straight into ChatGPT and ask it to write a response - which you send right back (cf. ‘praste’). Can be repeated indefinitely. Hallmarks:.- Dense language with no.

2. Praste (Derived from ‘prompt’ + ‘paste’). Definition:.To copy-paste AI output verbatim, without editing, thinking, or even reading it through. Hallmarks:.- Reads like it came straight from ChatGPT’s first draft.- Off-tone, over-polished, slightly generic.- Often longer than.

1. Chatjacked. Definition:.When a simple, human conversation gets hijacked by AI-enhanced formalism. What starts as a quick Slack message or casual email suddenly turns into a mini white paper. Hallmarks:.- Tone mismatch: too much structure for the context.- Feels like an AI.

Last week, I got a message from someone I’ve known for ten years. It was articulate, thoughtful…and definitely not written by him. It’s one example of what has increasingly unsettled me about the way people interact - myself included - as we all participate in this vast,.

I greatly enjoyed this conversation Douglas Burdett @MarketingBook on The Marketing Book Podcast. Douglas is a first-rate interviewer and puts great effort into making his podcasts fun and interesting. Thanks Douglas for having me on!.

Thanks @CRMinSports for the support! Great to hear from you and look forward to catching up in the new year. Have a great holiday and Happy new year!.

Honored to make the longlist of the Porchlight Business Book Awards - thanks to @porchlightbooks for including me on the list!.

RT @porchlightbooks: CONGRATULATIONS to last month’s #bestsellers!. Here are September's Bestselling #Business Books, 13-15. Featuring:.#1….

Thanks @Thomas_Capone for having me on I really enjoyed the conversation and I'm a big fan of your show. Much appreciated! Episode link here:

Thanks @AlisaCohn for your support. I'm honored to have made it on to your weekend reading list (and I hope it turned out to be a positive addition to your weekend). Much appreciated!.

I had a great conversation on the Helping Sells Radio Podcast with @billcush about our experiences talking to customers in the wild. Thanks Bill for having me on! Link here:

If you are interested in an in-depth discussion on on how to solve the mystery of customer behavior, please join @rgmcgrath and I today at 11:00 AM EST for Rita's #FridayFiresideChat. Registration link:

Solve the mystery of what customers really want with my new book The Secret Lives of Customers—a detective story about how one company cracked the case to discover who their customers really are, why they left and how to bring them back. #marketdetective

Everyone in the workforce needs to be attuned to what customers want. The goal of my book is to help you better understand the customers you serve and want to serve. Learn more at #marketdetective

I'm excited to be joining renowned strategy, innovation, and all around business guru @rgmcgrath on her Friday fireside chat this Friday, June 25th, at 11:00 AM EST. Thanks so much Rita for inviting me on!.