Listening to a patient tell their story of harm may be uncomfortable, and it can spur health care professionals to improve #ptsafety in a way that data can't. Read more:

Congratulations @kaycordiner and well done. Recognition for all the work you have put in to Value Management in NHS Highland.

Early recognition and rapid intervention saves lives #thinksepsis

After a busy week and long working days, a relaxed Saturday morning breakfast with my little sweets is something I look forward to all week 💕 #balance #gratitude #WorkingMumLife

Generosity isn't saying yes to every request. It's helping when you can make a unique contribution. Generosity isn't sacrificing yourself for others. It's helping when it won't exhaust you—and when it energizes you. #SaturdayMorning

👏 Well done, Kay- This is great news!🌟

#SciLc13 ‘Lucky for some’we said & how true that is. What an incredible 3 days, building knowledge & skills in all things QI & leadership. We’ve left brimming with motivation, ready to consolidate learning in practice. Can’t thank @IngrajJenny @DianaBeveridge @tandrew84 enough 🌟

Who would have thought the highlight of residential 2 would be building our own Shewhart charts! Day 2 topped off with an inspiring visit from @JohnHardenED take home message: Think big, test small and most importantly change starts with you!Thank you @IngrajJenny @Di962

The learning on #scilc13 today has been second to none.Depicting variation✅understanding types of data (Attributes Vs variables)✅Further exploring our SDI overdone strengths and how these can lead to conflict✅all ready to present with a great group on change concepts tomorrow.

Early in your career, don’t choose the job where you’ll be happiest. Choose the job where you’ll grow the most. Investing in learning is the most important career choice you can make. #TuesdayThoughts

Now THAT is what great friends are for! 👇

NHS Highlands Respiratory Team having a catch up, celebrating #NHS70 @abhscp @NHSHighland #nhsscot70 @katymorag @kaycordiner @samanth57318481 #Raigmore @NHSHighland @mpennys @KatherineSutto5 @NHSHPEFnPD

"We need to strip #QI of the terminology that often confuses more than it explains ..." https://t.co/ctHd8WqcnK

Nursing and medical colleagues marking #NHSH7Tea #NHSH70 #NHSScot70 #NursePractitioner #Consultant #TeamHighland #NHSHMugShot #Raigmore

The falls collaborative is almost at the end of the testing stage and we’ve already achieved a 15% reduction in inpatient falls @BTHFT @karendawber Best bit? The teams trialling the changes clapping 👏 when they found out - they recognise the power of quality improvement!

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Best hour of my day, writing a litttle piece celebrating the dedication and success of this incredible team achieving sustained Improvement, reduced falls by 38%! Huge impact on hospital data too- Falls reduced by 29% #reducingharm #savinglives #fallsprevention #SPSP #plotthedots

Applying improvement thinking to make things better for looked after children. @Jimmypaul90 #ScILc13 shares the power of caring and putting the child's voice at the Centre of their journey. Another inspiring project surgery @IngrajJenny @ScIL_NES @CELCIStweets