Credera
@credera
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Credera is a consulting firm focused on strategy, transformation, data, and technology.
Joined January 2010
VAX, a true household name in British manufacturing, supports thousands of customers and products every day. Over the past year, we’ve partnered closely to help them unlock even more value from their service operations with @Salesforce. Learn more here:
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Can AI agents really scale customer service without losing the human touch? . In his latest blog, @bob_buzzard covers the balance between automation and expertise, adoption challenges, and how organisations can prepare for an AI-enabled future: #Salesforce.
credera.com
It’s remarkable to reflect on how much has changed since Cloudforce 2010 in London, when Marc Benioff himself introduced a few thousand attendees to a new product called Chatter. Fast forward to...
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On 17th September, in London, we’re bringing together industry experts and senior #insurance professionals to share practical stories and advice on moving towards product-led #digital #adoption. Join us for insights, networking, and real-world examples:
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Nearly half of consumers are more willing to use an AI agent when they know they can easily reach a human if needed. See how we help organisations achieve their goals & deliver more satisfying customer experiences by implementing @Salesforce Service Cloud:
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The most common way organisations try to manage AI risks? Keeping generative AI completely isolated from other systems. In this post, we explore why thoughtful guardrail design - not avoidance - is the smarter, more scalable way to manage AI risk:
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By streamlining processes, introducing new digital channels, and rolling out AI-powered features, VAX is building a more efficient, customer-focused operation, ready for the future. See how VAX is reimagining customer service with @Salesforce and Credera:
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Introducing ‘WEBA: the WellBeing Agent’, created by the winning team in Credera’s recent Agentforce hackathon. The team shares their journey, lessons learned, and how #Agentforce and #Salesforce made this rapid innovation possible - all without coding:
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Delighted to be named the winner of @Salesforce’s London LeadGen Legends challenge for Q2!. We're proud of our team's efforts this quarter, especially during the Agentforce World Tour blitz, and we look forward to building on this momentum together!
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A 25% reduction in reporting time and renewed energy among advisors - this is how generative AI reshaped a critical process for Evelyn Partners. Discover how integrating Microsoft AI tools helped deliver faster insights while maintaining voice and quality:
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At the latest London Salesforce Women in Tech meet-up, Louise Lockie spoke about the challenges her community is facing. Want to learn more about how AI is shaping opportunities and challenges for women at work? Download our AI Gender Gap report:
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After a few months on their #Salesforce project, Vax has achieved: .- 20% increase in digital adoption in one quarter.- 17% faster handling times.- 4% rise in customer approval.See how we help Vax deliver real results and setting new standards for service:
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In a new blog, Konrad Bachusz explores how AI is now mastering creativity, coding, and storytelling - domains we once considered exclusively human: #AI #Tech #ArtificialIntelligence.
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Agentic AI is already making a real impact - @Salesforce’s own help website saw escalations drop by 94% after implementing Agentforce, reducing rates from 39% to just 2%. In this blog, we share what stood out for us at Agentforce World Tour London:
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See how combining AI-driven data with real emotional insight helps automotive brands turn buyers into advocates and journeys into truly personalised experiences:
credera.com
Automotive brands that blend AI with empathy will stand out by offering not only personalization, but resonance. The challenge is to understand what drives them and reflect it back in every interac...
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What transforms a car purchase into a lifelong brand connection? .It’s not just about the model or the specs - it’s about understanding the passions and motivations behind every decision. Read more in our recent blog:
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@salesforce @bob_buzzard Catch all the details in our full webinar recording, now available to watch on demand:
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Getting feedback on Knowledge articles just got simpler for @Salesforce Service Cloud users. With the Summer '25 release, you can now collect feedback, assign it for follow-up and make improvements more easily. Check out @bob_buzzard's release webinar:
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Last week’s London #Salesforce Women in Tech Group meet-up was all about connection, personal insights, shared experiences and some healthy competition (congrats to the quiz winners!). We loved welcoming everyone to our offices and seeing the community in action. #LonSFWiT
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