CCW - The voice for water consumers
@CCWvoice
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Whether it's help with your bill, resolving complaints, or ensuring fair treatment from your water provider, we've got your back!
England and Wales
Joined February 2010
We’re delighted @DefraGovUK is now consulting on reforms to WaterSure so the precious financial support it has provided for a quarter of a century can grow to potentially reach over 100,000 more low-income households
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Our Chief Executive Mike Keil sat down with @skynewsniall from the Sky News Daily podcast to reflect on the Independent Water Commission's blueprint for reforming the water sector.
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“People will not see improvements to the services they receive unless the water companies commit to improving their conduct and culture too.” Our CEO Mike Keil spoke to @bbc5live Breakfast about the Independent Water Commission’s final report
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"The Commission has set out significant changes to the regulatory system, but water companies have always had the freedom to do what's right by their customers and many have made bad choices." Read our statement on the Water Commission's final report
ccw.org.uk
The Consumer Council for Water has responded to the final recommendations of the Independent Water Commission, setting out a roadmap for reforming the water sector. The Commission – chaired by Sir...
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Our Chief Executive Mike Keil will be live on @bbc5live after 8am giving our reaction to the Independent Water Commission’s roadmap to reforming the water sector
bbc.co.uk
A review into England and Wales' water sector has issued 88 recommendations, which one campaign group criticised as "putting lipstick on a pig".
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Water companies are being entrusted with an unprecedented amount of customers' money over the next five years to help clean up our rivers, lakes, streams and seas, but this report must cast serious doubt over whether some companies can be trusted to deliver.
The poor performance of water and sewerage companies in England is unacceptable. We’ve tightened regulation, helping our officers uncover and act on breaches of environmental law. We’re holding water companies to account. Read more:
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Our CEO, Mike Keil, will be speaking at @UtilityWeek Forum - bringing together senior leaders from across power, gas and water with regulators and policymakers to shape the future of the sector and accelerate change. Join us there - #UWF25
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💧 Every drop counts!.Mike shares this quick & clever way to reuse undrunk water instead of wasting it. 🌎💚. With large parts of England facing #drought this #summer, even small actions at home make a big difference to the #environment. #savewater
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Our latest report shows a drop in business customer complaints to both retailers and CCW — a positive step. But levels remain above premarket figures, so there's still more to do.
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While hosepipe bans can be frustrating for customers, it's an important step to protect the environment and water for essential use. As well as encouraging customers to save water, we're also making clear companies need to lead by example in tackling leakage on their networks.
After the driest spring in over 100 years, water supplies in Hampshire & the Isle of Wight are under serious pressure. A hosepipe ban will start at 9am, Mon 21 July to help protect supplies & the environment. More info & FAQs:
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We’ve published our 2024-25 Business Customer Complaints Report. Billing issues remain the top concern — making up 51% of all complaints to retailers and 92% of those escalated to CCW.
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RT @EnvAgency: Across the country, we saw 20% less rainfall than average last month. The National Drought Group met today to ensure water….
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Putting the hosepipe away can make a huge difference to water resources and the environment. Over the hot weekend, water usage in Yorkshire went down by 80-100 million litres compared to previous heatwaves in June.
We want to say a big thank you to everyone who’s been saving water by popping away their hosepipes and letting us know about leaks! 🥰. Over the hot weekend, water usage went down by 80-100 million litres compared to previous heatwaves in June – that’s enough to supply Hull for a
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Most water companies saw a big surge in applications for water meters during the spring. Our Senior Leader for Social Policy Andy White spoke to @Moneybox on Saturday about why more people are turning to a meter as a way to combat bill rises
bbc.co.uk
What could the future look like for cash ISAs?
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We’ve had a surprisingly dry start to 2025☀️.Some areas in England and Wales are already in drought. With hot, dry weather putting pressure on water supplies and the environment, it’s more important than ever to save water.
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RT @paullewismoney: Just when we need to use plenty of water @Moneybox can reveal a record demand for water meters by people trying to redu….
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RT @Moneybox: Busy programme today with @paullewismoney on @BBCRadio4 . 💧Water Meters @bbcdanw and @CCWvoice .💷Cash ISA update .📜Divorce ru….
bbc.co.uk
The latest news from the world of personal finance
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