CCMA Ireland
@CCMA_Ireland
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The CCMA is the leading industry association for the promotion and development of the customer service industry in Ireland.
Dublin, Ireland
Joined June 2009
📣 CX professionals: Are you making the most of your omnichannel feedback?. Join @Qualtrics + @CCMA_Ireland on 10 July, 10AM, for a live webinar on Turning Customer Listening into Action 🎧. 🎟 #CX #Qualtrics #VoiceOfCustomer #Webinar
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👩💼 Join a powerhouse panel of #WomenInCX on 9 July for a CCMA webinar with @CallMiner: Beyond NPS – The Future of Listening to Your Customers 🎧💡. 📅 3–4 PM.💻 Free to attend.🎟 Register: .#CX #NPS #CustomerExperience
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How can we better support our #LGBTQI colleagues and customers? Join @CCMAIreland on May 28 starting at 9AM for an industry panel discussion on inclusion, allyship, and action. Register here 👉 #CCMA #Inclusion#CustomerExperience
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Today is our Annual Conference - CX & EX How To Thrive in 2025, starting at 9am. Catch all the insights on our livestream here:. #ccmalive
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🚨 Last chance to register!. The #CCMA2025 Conference is this Thursday, May 22 . ✅ CX + EX insights.✅ Speakers from @Uber @Accenture @amazon + more.✅ Breakout sessions & 150+ attendees. #ccmaconference
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Breakout streams at #CCMA2025:. 💬 Feedback Pro (w/ Cormac Murphy).🔍 Voice of the Customer.🤖 Quality Mgmt 2025 (w/ Jackie Wilde, AXA).👥 AI + frontline teams.📊 Smarter WFM (Verint). 🗓️ May 22 | Dublin.🎟️ #ccmaconference
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📢 Just announced! The #CCMA2025 Conference is chaired by Eoghan Tomás McDermott 🎤. Hear from top voices @Uber @Accenture @amazon & more on CX, AI & the future of work. 🗓️ May 22 | Dublin.➡️ Book now: #ccmaconference #FutureOfWork
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Is AI accelerating burnout in your teams? Join us for a free CCMA webinar on May 9 @ noon:."AI Burnout – Why Team Leaders Matter More Than Ever".🎙️ Hosted by Cormac Murphy, Founder at Register to attend: #AIlearning
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📍 CCMA Members Forum | May 15 | Limerick.Join us at Northern Trust for a behind-the-scenes look at their Global Centre of Excellence . Hear about.- Limerick as a global strategic location.- Review of Northern Trust's journey & Success. Register Now:
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🥐 CCMA Breakfast Briefing | May 14 | Dublin. Join Engage Hub + HGS + UK Pensions Regulator. Learn how they:.✔ Identified CX gaps.✔ Built AI-powered solutions.✔ Achieved real results.✔ Plan future innovation. Register now:
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🚨 FREE WEBINAR | May 1 @ 11 AM.How does deliver world-class CX at scale? Join AWS to see how Amazon Connect + Gen AI optimize service & empower agents. 💡 Learn from the best in CX!.🔗 #CustomerExperience
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Save the Date! 📢 . The CCMA Annual Conference 2025 is coming soon! . Want to showcase your brand? Exhibitor stand packages are available! Contact dorothy@ccma.ie for details. Find out more here: #CCMA2025 #CX #EX #FutureOfWork
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Join us on for the CCMA Sponsor Breakfast Briefing with Qualtrics! . 🎯 Explore Omnichannel Listening & Agentic AI in the Contact Centre with insights from Lloyds Banking Group. 🔗 #CCMA #CX #Omnichannel
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Join us for a FREE in-person workshop with Dara Kiernan on leading with confidence & building strategic relationships. 🔗 Secure your spot now! #CCMAIreland
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CCMA Members Forum at Virgin Media Ireland!🚀 . Join us to see how Virgin Media transformed CX & operations with a unified case management solution! . 🔗 Register now! #CCMAIreland #VirginMedia
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AI is transforming customer service! 🚀 . Join ServisBot's Breakfast Briefing for live AI demos, a customer success story on AI-driven efficiency, and insights on building private LLMs. 🔗 Register now! #CCMA #ServisBot
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CCMA Leadership Workshop 2: Leading Through Uncertainty 🚀 . Join Dara Kiernan on March 13th for a FREE in-person workshop on building trust & resilience in leadership. Free for CCMA members. 🔗 Secure your spot now! #CCMAIreland
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🚀 Join us at the CCMA Sponsor Event!. - Gain expert insights, hands-on demos & AI-powered CX strategies. - Network over breakfast & coffee. - Special keynote & customer success story. 🔗 Register now: #CCMA #CXSolutions #Verint #DublinEvents
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