CCMA Ireland
@CCMA_Ireland
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The CCMA is the leading industry association for the promotion and development of the customer service industry in Ireland.
Dublin, Ireland
Joined June 2009
🎉 The countdown is on! CCMA Awards 2025 → Nov 21, Dublin Royal Convention Centre Celebrating Ireland’s best in CX & shared services. ✨ #CCMAAwards #CCMA2025
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Join us this Friday at noon with Calabrio, Evcoms, & Pobal to hear how data-driven WFM transformed operations. ✔ Real-time forecasting ✔ Flexible scheduling ✔ Empowered leaders Register here👉 https://t.co/kJvcqD4ZpB
#CX #Calabrio #WorkforceManagement
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From firefighting ➡️ future-proofing! Join Zoom, Workvivo, & Arachas Insurance at our CCMA Breakfast Briefing on how AI is redefining #CX in Ireland. AI • Automation • Virtual Agents 👉 https://t.co/HUVQY0h6rD
#CustomerExperience #AI #Zoom
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Plan your career with purpose! Join Tessa O’Connell (Brand-Edge) next Tuesday, for the CCMA Members Workshop – Career Planning for Ambitious Leaders ✔ Define your career vision ✔ Create a 2–5 year roadmap ✔ Optimise your CV & LinkedIn 👉 https://t.co/m5mXH2Q5pt
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Proactive CX starts here! Join CallMiner + expert panel (Mark Lockyer, Martin Teasdale, Bruce Skjolde/Alvaria) in this webinar 23 Oct at 2pm: ✔ Turn VOC data into action ✔ Build loyalty with proactive engagement ✔ Measure CX impact 👉 https://t.co/xwvsGfHbx1
#CX #CallMiner
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Service provider > Strategic partner Join our CCMA Members Forum on 16 Oct, RDI Hub, Kerry, to hear how Fexco & SEAI built an award-winning partnership. ✔ Partnership insights ✔ AI in action ✔ Networking lunch 👉 https://t.co/MEs6PwqcFJ
#CCMAIreland #CX #Partnership #AI
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🗺️ Map the moments that matter! Join our CCMA Workshop with W5 (Elaine Donohoe & Ceara Nevin): ✔ Prioritise journeys & personas ✔ Build effective maps ✔ Win stakeholder buy-in Limited to 20 seats. Book your spot now👉 https://t.co/wf76MUPwls
#CCMAIreland #CX #JourneyMapping
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Elevating Every Interaction Join NiCE + evcoms at our CCMA Sponsor Event: 📅 15 Oct | 🕗 8.30–11.00 a.m. ✔ Live demo: NiCE CXone ✔ Customer panel on CX transformation ✔ Practical takeaways to future-proof #CX 👉 https://t.co/Bt49nGvvKn
#CCMAIreland #NiCE
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🚀 AI Copilot in action! Join our CCMA Members Forum on 9 Oct to hear how eir + Genesys partnered on an AI Copilot programme that transformed CX, ops & engagement. 📍 eir HQ Dublin | 🕘 9–11.30 a.m. 👉 https://t.co/a33drvw7Cm
#CCMAIreland #AI #Genesys #CustomerExperience
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Social media is evolving—and so is #CX. Join Accenture + industry leaders at our CCMA Sponsor Event: 📅 2 Oct | 🕗 8.30–10.30 a.m. | 📍 The Dock, Dublin Learn how AI & social media are reshaping consumer-brand relationships. 👉 https://t.co/YqlXMDrXQJ
#CCMAIreland #Accenture
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🚀 Career growth starts here! Join our CCMA Members Workshop – Elevate Your Impact with Your Personal Brand this 25 Sept in Dublin. Walk away with: ✔ A 10-point brand plan ✔ Practical tools + peer feedback ✔ A career roadmap for the next 2–5 years https://t.co/7LTMtXZlsR
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Your personal brand can open doors—or quietly close them. 🚪 Join CCMA’s Members Workshop with Tessa O’Connell to learn how to: ✔ Define your personal brand ✔ Build a 10-point brand plan ✔ Boost your CV & LinkedIn Limited Seats 👉 https://t.co/7LTMtXZlsR
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💡 Big results don’t always need big budgets. Join Dara Kiernan (KPI Consulting) in our CCMA webinar to learn how to: ✔ Solve problems without spending more ✔ Engage teams in lasting change ✔ Turn constraints into creative wins https://t.co/g5Mb2SOG86
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Is your contact centre reactive—or proactive? Join AWS + EdgeTier in our CCMA webinar to learn how to: ✔ Spot & prevent repeat contacts ✔ Understand the why behind customer issues ✔ Share real-time insights across the business 🔗 https://t.co/a2BAdZZekJ
#CX #ContactCentre
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🚨 Final call! 🚨 Get your entries in for the 2025 #CCMAAwards before 5pm, Wed 10 Sept! 🏆 18 categories incl. NEW: Manager & Leader of the Year 📩 Submit via awards@ccma.ie 🎉 Celebrate your CX excellence! Details 👉 https://t.co/kOvZivhRlH
#ccmalive
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How do you turn a routine call into a standout CX moment? Join us 3 Sept in Dublin for a CCMA + 8x8 Breakfast Briefing on using tone, pacing & presence to elevate every interaction. With speaker Andy Gillies (ex-actor, 8x8) 🎟 https://t.co/TTyQaA8toL
#CX #ContactCentre
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🔔 Save the date: 13 Aug. at 2PM. Join the CCMA Sponsor Webinar with CallMiner & Checkatrade to explore how proactive insights transform customer engagement. 🎤 Rico McLeod (Checkatrade) & Jamie Harper (CallMiner) Register https://t.co/MeG8eCLbyG
#ProactiveInsights #CX
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‼️Call for Entries are Open for the CCMA Irish Customer Contact & Shared Services Awards 2025 to highlight your CX success! 🗓️ Entries close: 10 Sept 2025, 5 p.m. 👉 Download Entry Pack & Submit Today: https://t.co/kOvZivhRlH
#CCMALive #CX #Awards
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🚨 Overwhelmed contact centre teams need AI-powered solutions! Join our @CCMA_Ireland webinar 30 July, 4 PM, with @8x8 to see how Agent Assist can boost agent productivity, reduce stress, and enhance CX. Register 👉 https://t.co/4OqL3TtECR
#AI #ContactCentre #CX #Webinar
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📣 CX professionals: Are you making the most of your omnichannel feedback? Join @Qualtrics + @CCMA_Ireland on 10 July, 10AM, for a live webinar on Turning Customer Listening into Action 🎧 🎟 https://t.co/SNGjGQJQtx
#CX #Qualtrics #VoiceOfCustomer #Webinar
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