
Astrid Pocklington
@AstridPock
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#CustomerEngagement #CustomerExperience #CX #DemandGeneration @ForbesCommCncl contributor #ProudMum
Datchet, South East
Joined June 2014
RT @annettefranz: Exceeding Customer Expectations w/AI-Powered Holographic Humans Join me for this #webinar w/@HYPEβ¦.
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Join our webinar on 25 July at 4pm about the future of retail and discover how 3D holographic solutions are creating excitement, powerful engagement and emotional customer connections. Register now π #ImmersiveExperiences #Holography #CustomerEngagement
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You need to see @HYPERVSN's incredible #3D #holographic installations for world-class sports brands like @Nike and @adidas! ποΈβ½.#retailinnovation #retaildesign #retailexperience #immersiveexperience #sportsretail #sportsfashion
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Hello and welcome to the special Sports Edition of our 'Immersive Retail Revolution' newsletter! This issue is dedicated to celebrating some of our incredible partnerships with world-class sports...
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ποΈTo shop online or to hit the streets? That's the question! My latest @Forbes article unpacks the age-old debate: Why bother with physical stores when Amazon's just a click away? #ImmersiveExperience #RetailInnovation #Phygital #eCommerce @ForbesCommCncl.
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πποΈ Is the traditional high street dead? Let's talk #PhygitalRevolution! Discover how #digitalmannequins are breathing new life into #retail! Explore the magic of immersive #customerexperiences in our latest article:
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π Thrilled to be featured in this @Forbes article sharing tips on leveraging #tThoughtLeadership for a loyal fanbase. Hosting intimate roundtable discussions has been our secret sauce β find out why: Via @ForbesCommCncl #BrandLoyalty #CustomerEngagement.
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Good morning from #CCCExpo23! Come and visit @EnghouseInterac at booth CC-K36! #contactcentre #CCaaS
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Every contact centre has unique needs π. Is cloud, on-premise, or hybrid the right fit for you? @EnghouseInterac's latest blog explores the pros and cons to help you decide! #ContactCentre #TechChoices
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Contact centre choices around technology need to reflect their specific needs. This is particularly true when it comes to the cloud....
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Are you really listening to your agents? π€ High turnover in #contactcentres often stems from a lack of #empathy. Dive into @KateNasser's blog to learn why listening is key to boosting agent morale and reducing turnover. #LeadershipSkills #AgentExperience
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Key insight: How you treat the agents matters! So, embrace and use the following six leadership people skills steps to engage agents....
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Just contributed to a @ForbesCommCncl article on showcasing #ROI in #InternalComms! π Aligning metrics with business goals is key to proving impact. Whether it's senior leadership or frontline employees, focus on tangible results. Read more: @Forbes.
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Boost your First Contact Resolution with top-notch quality assurance methods π. Get expert insights from Colin Mann of @EnghouseInterac in @CallCenterHelp latest video. #CustomerService #QualityAssurance
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In this video Colin Mann at Enghouse Interactive outlines four tips for reducing repeat contacts....
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Choosing a contact centre deployment method isn't always as easy as you think. That's why we offer choice. Join us at @CallCentreEx
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Call & Contact Centre Expo 2023...
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Thrilled to be part of this @Forbes article on leveraging #socialmedia for employee morale and engagement! π πͺCheck out my take on promoting physical and mental health and fostering a culture of #wellbeing. #EmployeeEngagement #EmployeeExperience #EX.
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π£ A single viral moment can define your #reputation for better or worse. I joined 11 experts from the @ForbesCommCncl to share strategies + tools we use to ensure our brands stay strong and resilient in the eyes of customers, investors, and the public. πͺ
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In todayβs fast-paced, social-media fueled business world, a companyβs reputation is a primary asset that must be well-maintained to ensure sustained growth and success. ...
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Long wait times? High call abandon rates? Not on our watch! π«β The latest @ContactBabel study reveals strategies for smoother service. Get the scoop via @cxtodaynews
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CX Today covers Contact Centre news including Call Recording, CCaaS, Digital Transformation and more....
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Looking to attract top talent? π Myself and other experts of the @ForbesCommCncl unveil how dynamic company culture isnβt just about perks β it's about creating experiences. Check it out here: #OnboardingInnovation #CompanyCulture #RecruitmentRevolution
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Innovative companies are exploring new avenues to showcase their unique workplaces and enhance the employee experience, from virtual tours to gamified onboarding....
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Struggling to choose a #CCaaS provider? π€ We've got you covered. Our latest blog highlights 6 key areas to focus on that tick all the boxes for innovation and compatibility. Read more: #FutureReady #CloudSolutions
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To reap the full benefits, you need to choose the best CCaaS vendor to capitalise on the advantages offered....
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Honoured to contribute to this @Forbes article. In our #digitalage, reaching and connecting with internal audiences requires #innovation. Learn from 18 @ForbesCommCncl experts as we share strategies to engage employees and foster trust.
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Smart corporate communications departments sometimes use social media and other external channels to ensure key messages reach and resonate with their internal audiences....
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Accelerate Growth with Speech Automation! π Learn how combining #CCaaS and innovative AI is reshaping customer service and offering a competitive edge in our new blog! #TechInnovations #SpeechAutomation
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Harnessing speech automation enables organisations to increase convenience for customers, improve service levels, and boost efficiency....
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Automated interaction handling has transformed with recent game-changing developments in conversational AI and speech recognition. Speech automation delivers an instantaneous and convenient #customerexperience, improving service levels and productivity.
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Harnessing speech automation enables organisations to increase convenience for customers, improve service levels, and boost efficiency....
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