Customer service agents usually have limited time on their hands. Should they focus on complex customer issues or work on mundane tasks that could easily be automated?. Find out in our latest article: #CustomerService #ArtificialIntelligence

Chatbots are no longer the future of customer service - they are very much the present. Learn why they've become an indispensable tool for customer service teams around the world. #chatbots #CustomerService

Choosing the right AI solution for your customer service team can be tough. Make it easy by giving this post a read.

Have you started your customer service automation journey yet? #CustomerService #Automation

Thank you to everyone who stopped by for a chat and attended our talk at #CCWVegas19 over the last few days. You've made this week truly memorable. Can't wait to be back next year!

RT @MarTechSeries: AnsweriQ Unveils New Single-Click Automation for Customer Service Teams @Answer_iQ #MarTech #Tec….

What a week we have up ahead. If you're in Las Vegas for the biggest CX event of the year, we'd love to catch up with you! #CCWVEGAS2019 #CustomerContactWeek

90% reduction in handle time. 11x increase in agent productivity. ~100% elimination of manual errors. Colin Crowley, VP of Customer Experience at @getfreshly, achieved these results for a key process by automating it using AnsweriQ. Detailed case study:

Attending @CustContactWeek in Las Vegas next week? Stop by at our booth no. 1321 for a quick chat on customer service automation! #CCWVEGAS19 #CustomerContactWeek

"It’s predicted that the use of AI by customer service teams will increase by 143% next year, and for good reason.". Find out how organizations are transforming their customer service through automation in this insightful post.

RT @jakedbartlett: 3 tools I'm excited about and learned more about at #ZendeskShowcase . - @Answer_iQ for lowering average handle times.-….

It was great fun interacting with CS leaders at #ZendeskShowcase in NY yesterday. Next stop - Microsoft Business Applications Summit in Atlanta next month. Can't wait!

"CSAT measures if your customers are happy with the service they’re receiving in the moment. But what about the value of your customers’ behavior after you’ve engaged with them?". Brad Birnbaum of Kustomer on which metrics matter most in Customer Service.

By 2020, a customer will manage 85% of their relationship with an enterprise without interacting with a human (Gartner). Here are 6 key self-service metrics for you to measure and grade the success of your company's self-service options for customers:

CS processes such as 'order modification' and 'refund processing' can be repetitive and time-consuming for your agents to resolve. Start your week by learning how to automate them using Intelligent Process Automation (IPA):

Ai and RPA are transforming businesses across the world today. But how can Customer Service leaders use them to meet and exceed their CX objectives? Find out in our latest post on the AnsweriQ blog:

It's no secret that Zendesk and AnswerIQ are better together. Find out what makes our partnership so sweet! (And, if you're in San Francisco, check us out at Zendesk Relate starting tomorrow. We're in booth G-5!) @ZendeskRelate @Zendesk #custserv #ZCR #AI

The team from AnswerIQ will be sharing details on how our AI products can help Salesforce Admins implement smart solutions for a variety of customer engagement scenarios. Join us! RSVP if you'll be in Salt Lake on November 8! #trailblazer #custserv #ai

Will you be in San Francisco for Zendesk Relate next month? We hope to see you there! Find us at Booth G-5. Woot! #zendeskrelate @ZendeskRelate @Zendesk

Your customers are open to working with AI — they want a solution more than a conversation. Let AI take over requests for refunds, password resets, and package tracking. Yes, you can! #aiforcustomersupport #machinelearning #custserv #customerexperience