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Alex Chan Profile
Alex Chan

@AlexChan_RC

Followers
5
Following
20
Media
607
Statuses
696

Customer Success Manager @ RingCentral | MCSE | PROSCI | Multiplatform UCaaS, CCaaS, CPaaS, Security & AI Enthusiast

Joined May 2023
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@AlexChan_RC
Alex Chan
17 days
AI Virtual Agents are transforming internal operations in financial services by automating mundane tasks and delivering 24/7 support. This shift isn't just about efficiency—it's about major cost savings and a significant boost to employee satisfaction.... https://t.co/6XzduWpsB7
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@AlexChan_RC
Alex Chan
18 days
Gameday Men’s Health uses @RingCentral AI Receptionist (AIR) to handle repetitive tasks and manage call volume without sacrificing the in-person patient experience. Read their story. https://t.co/cxKaxfKjlj
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@AlexChan_RC
Alex Chan
19 days
The Pest Rangers, a 5-star pest control company, uses @RingCentral’s AI Conversation Expert (ACE) to improve sales rates, grow recurring revenue, and continually improve its customer experience. Read their story. https://t.co/gcBPhby8nM
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@AlexChan_RC
Alex Chan
20 days
RSI Enterprises, a leading collections agency, faced high costs and critical reliability issues with their legacy phone system. They switched to RingCentral RingEX and RingCX and achieved dramatic results. Read their story to learn more. https://t.co/kE8astKtFy
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@AlexChan_RC
Alex Chan
23 days
AI is fueling a "Voice Renaissance." In this interview, RingCentral President & COO Kira Makagon joins industry analyst Zeus Kerravala to unpack RingCentral's Agentic Voice AI strategy and how RingCentral is leveraging its secure, reliable global... https://t.co/ziizS49Exs
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@AlexChan_RC
Alex Chan
24 days
2025 was the year everyone adopted AI. 2026 will be the year it all connects and stops working in silos. Here are @RingCentral's top 5 predictions on how AI, and the organizations using it, will evolve in 2026: https://t.co/ONjazpI3Mx
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@AlexChan_RC
Alex Chan
25 days
The demand for better customer experiences is rising, and it’s not slowing down next year. Join RingCentral's Customer Care team to learn about RingCX's powerful features that can help you optimize workflows, boost agent efficiency, and elevate your... https://t.co/JpCoEPOLmU
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@AlexChan_RC
Alex Chan
1 month
Turn each call into an opportunity. Introducing Office@Hand AI Receptionist! This intelligent voice agent acts as your 24/7 virtual front desk, eliminating worries about missed calls and lost leads. Shift your business's focus to growth and customer... https://t.co/WXnJXlJ1Ai
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@AlexChan_RC
Alex Chan
1 month
What’s new in RingCentral AI Receptionist: The front door to smarter customer engagement https://t.co/bDqMupAFc5
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@AlexChan_RC
Alex Chan
1 month
Introducing Insights: Turn your conversations into business intelligence https://t.co/9yWOUGy7Ie
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@AlexChan_RC
Alex Chan
1 month
Unify conversations and elevate customer engagement everywhere https://t.co/hD2pESlsnC
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@AlexChan_RC
Alex Chan
1 month
Meet RingCentral AVA: The AI virtual assistant built for how you work https://t.co/nFHWoW7UVp
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@AlexChan_RC
Alex Chan
1 month
Delivering great CX doesn’t have to mean a full contact center. @RingCentral's new RingEX Customer Engagement Bundle brings together voice, SMS, and real-time insights, so your team can manage queues, reply faster, and never miss a customer message.... https://t.co/YIOzjd8dFb
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@AlexChan_RC
Alex Chan
1 month
Meet AVA 👋 @RingCentral’s AI virtual assistant built for how you work. AVA connects conversations, content, and workflows across the entire RingEX platform, bringing voice, video, and messaging together in one seamless experience. Simplify workflows.... https://t.co/fHJ59hRAKU
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@AlexChan_RC
Alex Chan
1 month
Echo Global Logistics uses @RingCentral AI Conversation Expert (ACE) and AI Quality Management to take their client experience to the next level. Learn how they’ve unlocked smarter, more efficient workflows at scale with RingCentral. https://t.co/gAGA3mR9Yn
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@AlexChan_RC
Alex Chan
1 month
Beyond the call center: How intelligent virtual agents are reshaping the insurance experience https://t.co/DPjXGhlJKz
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@AlexChan_RC
Alex Chan
2 months
Big news from @RingCentral! Introducing RingWEM, a next-gen, AI-driven Workforce Engagement Management solution that leverages and extends its recent acquisition of CommunityWFM. RingWEM complements RingCentral’s native cloud contact center, RingCX, by... https://t.co/R74fh1DYw1
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@AlexChan_RC
Alex Chan
2 months
Using conversation intelligence tools for compliance: your ultimate guide https://t.co/v2uaOqLLMr
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@AlexChan_RC
Alex Chan
2 months
HIPAA compliant VoIP: your complete guide to secure and private healthcare communications https://t.co/vQqD1nxN0J
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@AlexChan_RC
Alex Chan
2 months
Great performances need great collaboration. With RingCentral RingEX and RingCX, the San Diego Symphony achieved 3x more business efficiency and insights. Read their story. https://t.co/NHzgrOzvvE
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