Alex Chan
@AlexChan_RC
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Customer Success Manager @ RingCentral | MCSE | PROSCI | Multiplatform UCaaS, CCaaS, CPaaS, Security & AI Enthusiast
Joined May 2023
AI Virtual Agents are transforming internal operations in financial services by automating mundane tasks and delivering 24/7 support. This shift isn't just about efficiency—it's about major cost savings and a significant boost to employee satisfaction.... https://t.co/6XzduWpsB7
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Gameday Men’s Health uses @RingCentral AI Receptionist (AIR) to handle repetitive tasks and manage call volume without sacrificing the in-person patient experience. Read their story. https://t.co/cxKaxfKjlj
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The Pest Rangers, a 5-star pest control company, uses @RingCentral’s AI Conversation Expert (ACE) to improve sales rates, grow recurring revenue, and continually improve its customer experience. Read their story. https://t.co/gcBPhby8nM
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RSI Enterprises, a leading collections agency, faced high costs and critical reliability issues with their legacy phone system. They switched to RingCentral RingEX and RingCX and achieved dramatic results. Read their story to learn more. https://t.co/kE8astKtFy
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AI is fueling a "Voice Renaissance." In this interview, RingCentral President & COO Kira Makagon joins industry analyst Zeus Kerravala to unpack RingCentral's Agentic Voice AI strategy and how RingCentral is leveraging its secure, reliable global... https://t.co/ziizS49Exs
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2025 was the year everyone adopted AI. 2026 will be the year it all connects and stops working in silos. Here are @RingCentral's top 5 predictions on how AI, and the organizations using it, will evolve in 2026: https://t.co/ONjazpI3Mx
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The demand for better customer experiences is rising, and it’s not slowing down next year. Join RingCentral's Customer Care team to learn about RingCX's powerful features that can help you optimize workflows, boost agent efficiency, and elevate your... https://t.co/JpCoEPOLmU
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Turn each call into an opportunity. Introducing Office@Hand AI Receptionist! This intelligent voice agent acts as your 24/7 virtual front desk, eliminating worries about missed calls and lost leads. Shift your business's focus to growth and customer... https://t.co/WXnJXlJ1Ai
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What’s new in RingCentral AI Receptionist: The front door to smarter customer engagement https://t.co/bDqMupAFc5
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Introducing Insights: Turn your conversations into business intelligence https://t.co/9yWOUGy7Ie
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Delivering great CX doesn’t have to mean a full contact center. @RingCentral's new RingEX Customer Engagement Bundle brings together voice, SMS, and real-time insights, so your team can manage queues, reply faster, and never miss a customer message.... https://t.co/YIOzjd8dFb
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Meet AVA 👋 @RingCentral’s AI virtual assistant built for how you work. AVA connects conversations, content, and workflows across the entire RingEX platform, bringing voice, video, and messaging together in one seamless experience. Simplify workflows.... https://t.co/fHJ59hRAKU
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Echo Global Logistics uses @RingCentral AI Conversation Expert (ACE) and AI Quality Management to take their client experience to the next level. Learn how they’ve unlocked smarter, more efficient workflows at scale with RingCentral. https://t.co/gAGA3mR9Yn
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Beyond the call center: How intelligent virtual agents are reshaping the insurance experience https://t.co/DPjXGhlJKz
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Big news from @RingCentral! Introducing RingWEM, a next-gen, AI-driven Workforce Engagement Management solution that leverages and extends its recent acquisition of CommunityWFM. RingWEM complements RingCentral’s native cloud contact center, RingCX, by... https://t.co/R74fh1DYw1
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Using conversation intelligence tools for compliance: your ultimate guide https://t.co/v2uaOqLLMr
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HIPAA compliant VoIP: your complete guide to secure and private healthcare communications https://t.co/vQqD1nxN0J
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Great performances need great collaboration. With RingCentral RingEX and RingCX, the San Diego Symphony achieved 3x more business efficiency and insights. Read their story. https://t.co/NHzgrOzvvE
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