Uchechukwu | CSM
@AdolphusOriaku
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Customer Success Manager | Helping Fintech, B2B & B2C startups Drive User Adoption & Retention | 3+ Years Multi-channel Support Excellence | I 🩷 Plaintain
#ServiceNow
Joined January 2025
It’s been a while, so let’s reintroduce this space I am Uchechukwu and if you’re into Customer Success that actually puts people first, you will love what is coming next!
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Day 34 - Clearly explain what you offer, who it is for, and the transformation you provide. Include a clear call-to-action (book a call, send a DM, visit your website). #showupwithuche
Day 33- Answer questions you have received in your DMs. This shows you are accessible and positions you as a go-to expert in your niche. #showupwithuche
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For the first time since I have been writing my goals, I wrote SMART goals for Q1-Q3 in 2026.
Make two lists. The first list will be all the goals you want to achieve in 2026. We’ll call this list one. The second list will be all the things you need to do to achieve everything in list one. Keep list one in a safe place. List two is where you need to pay attention.
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Let's go! 🕺🏽✨
Upwork is a great platform, but it has many issues and definitely wasn't built with Africans in mind. So we thought… What if there were an Upwork built with Africans in mind to solve the problems every African freelancer faces, built by African freelancers who have experienced
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Here are 50 realistic actions You should take in building a sustainable Freelance career or in 2026. 1. Choose one specific skill to master - Don't try to learn everything. Pick web development, AI automation, copywriting, video editing, graphic design, or whatever aligns with
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Ohooo I'll yap a lot on tiktok in 2026! Do I know what I will say? No Am I camera shy? A little Do I understand the Tiktok app? NO Will all these excuses stop me from yapping on tiktok? No Get ready to be sick of me 😌🕺🏽
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Fusilli pasta, oyster sauce, soy sauce, sesame oil, sweet corn, chicken breast is available. Different rice for different folks😌 Merry Christmas 💃🏽❤️ Courtesy of: My mommy❤️
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I love all the Christmas movies that are rolling out on YouTube 😌
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New course next year! 😌🕺🏽
Go for education! Invest in your education! Go for education! Invest in your education! Go for education! Invest in your education! Go for education! Invest in your education!
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NPS gives you a single number that reflects loyalty, satisfaction, and growth potential. It’s powerful, and it only takes one click for your customer! Start tracking your NPS this week!
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✔︎Analyze the Score: 9-10 (Promoters): Your biggest fans! Ask them for a review. 7-8 (Passives): Satisfied. 0-6 (Detractors): Unhappy.
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How to Use NPS: ✔︎Ask ONE question: "On a scale of 0 to 10, how likely are you to recommend our Product to a friend or family?” ✔︎Collect the data after a key interaction (like a purchase or onboarding).
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As a Customer Success Manager, our main job is keeping customers happy so they don't quit. But how do we actually measure customer happiness? The fastest way to know if you made a customer happy is by using Net Promoter Score (NPS).
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Day 33- Answer questions you have received in your DMs. This shows you are accessible and positions you as a go-to expert in your niche. #showupwithuche
Day 32- Share your signature process or framework. Give it a name. Explain each step. This is your intellectual property and shows systematic thinking. #showupwithuche
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Even the little wins🕺🏽❤️
I have to marry somebody who takes holidays seriously. A family person. Birthdays, graduations, anniversaries… everything must all be celebrated fully in my household.
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In 2026, do more stuff. Create more. Build more. Get more curious. Solve problems around you. When you do more things, you're improving your surface luck. This is how you hit something big.
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One thing I have noticed about some early-stage startup teams, They don’t have a product problem, They have a communication problem. They explain their product the way they understand it, full of internal language and technical terms not the way users understand it.
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Third Principle of Customer Success: Deep understanding of the customer’s business. A Customer Success Manager doesn’t just know the product, they understand how the customer makes money, their goals, and their challenges.
Second Principle of Customer Success: Proactive value delivery. A Customer Success Manager doesn’t wait for customers to complain before acting. They stay ahead by educating, guiding, and supporting customers so they experience value at every stage.
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Day 32- Share your signature process or framework. Give it a name. Explain each step. This is your intellectual property and shows systematic thinking. #showupwithuche
Day 31 - Create a comparison: "X vs Y" or "Then vs Now" in your field. This educates your audience and showcases your analytical skills. #showupwithuche
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Stay away from the sun. You're welcome
Girl to Girl What’s one hygiene hack that actually changed your life? Let’s help another girl out
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