2024 IN REVIEW - $500K CLEANING BIZ - 100% REMOTE - W2s. I work on this biz ~1 hour per week. To get there was a journey though. /x. Note all these numbers are based on bank statements and credit cards. Books aren't closed, but here is the broad stroke picture.

"Cleaners, but they show up to clean."

Join millions who have switched to Grok.

Negotiated scope and price. Closed at $3K for 4 cleaners, one day cleaning. Ate away some buffer, but we'll learn something.

Put up a hail mary bid on a deep clean of an old restaurant which will be under new management soon. District Manager did the walkthrough and estimated 40 hours of cleaning. We never done that before so I said double it and we put in the bid. Going back out round 2 tomorrow. .

"Is he hiring from his competitor?"

Is this the top?

Don't catch falling knives. Candidates who LOOK like they have experience, but the experience is D+ (at best) and cannot find work at a consistent company. RUN away from these

Their incentive: I guarantee 40 hrs/week. This is the 1st person on cleaning crew to be guaranteed hours no matter how much they clean. When no call-outs, they do office work (estimates, QAs and answering new client calls on OpenPhone). 4 weeks in and it's been a game changer.

No more lost revenue from cleaner last-minute call out. [For W2 biz owners]. Problem: June utilized 100% of cleaner time. Any call-outs and we had no ability to cover and had to postpone cleans. Solution: I promoted a cleaner to be a substitute. Why would they do this. ? ->.

RT @erealander: If you have decent margins, you should always slightly overstaff your team as a SMB. Running out of labor is way more exp….

Cleaner gave her personal information to a client. Then asked her partner cleaner if they would join the company she was planning to start. ❌Immediately called and fired.❌Removed from Slack.❌Removed from BK.❌Updated Storage Lockbox code. First W2 cleaner to pull this stunt.

Hit $1M run rate after going ALL IN (left W2 in March 2025). Thanks to all the cleaning bros (and gals) who have inspired me along the way. Whether we have talked 1:1 or not, if you are reading this: I am talking about you.

The best growth hack is doing a really damn good job. Shout out to all the operators that grind

non-cleaning twit:. FIL wants to filter hotels by pet-free hotels (pet unfriendly). Doesn't want to sleep where a dog slept. Spent 2 hours calling hotels. A hotel said they had pet-free rooms. Arrived and they couldn't guarantee a dog hadn't been in there. Is he onto something?.

Make it easy for customers to commit! . "How soon do you want help?" (more passive)."Do you want me to put you on the schedule on _DAY_ at _TIME_?" (more agro). 1 text within 5 minutes of online form fill out. 1 text the next day. Booked.

. would be better. The Sunday night before the week begins would be best." (context). It doesn't matter if you are cleaning, an accountant behind a desk (like I was), or running a business (like I am now). This advice is useful for any job you ever have.

. improvement in the process where there is always up-to-date notes. Every day, could the office team check that all clients the following 2 days have notes attached? (possible solution). 1 day is probably not enough as you can see I'm already looking ahead. 2 days (cont'd). .

In this example: . My schedule looks a bit weird for friday, it looks like i only have an hour and simon’s solo. Notes really help the cleaner and client's expectations to match - right now I'm not sure what is expected. (Problem). Perhaps there is an opportunity for (cont'd). .

It's coachable. Here's how (1/2):. I don't know if you intend to do this, but when I see "I'd appreciate. " it lacks professionalism. As a best practice, here is a framework:.1) there is a problem/issue.2) the context of why it's a problem/issue.3) possible solution.

It'd be easy for me to retort: "I'd appreciate if this clean was done correctly in the first place. Now I have to pay you without the client paying me.". That response would be unprofessional. But when I see "I'd appreciate. " it grinds my f'g gears.