#ZendeskRelate 2026 is where service leaders connect, learn, and discover new resolutions. Join us in Denver next May to explore the future of AI-powered customer and employee service and walk away with practical insights to elevate your support: https://t.co/6aSh3Sabgt

Transparent AI builds trust, strengthens loyalty, and turns automation into a competitive advantage. Learn more in the Zendesk #CXTrends 2026 report:

• 95% of consumers expect an explanation from AI-made decisions • 80% of CX leaders say AI transparency will be non-negotiable within two years • Zendesk agents are 1.3x more likely than non-Zendesk agents to say trust and transparency is a top expectation

Customers want to know why AI makes the decisions it does. AI transparency is no longer optional — it’s expected. As AI becomes a natural part of service, consumers demand clear, plain-language explanations for automated decisions: https://t.co/7vkDefqlM4

Even your best agents should never work alone. Copilot for Voice delivers real-time AI guidance on every call, helping your agents resolve issues faster with less after-call work. Hear how AI is transforming conversations: https://t.co/WXCJqAk5ub

Don’t let peak season turn your ticket queue into a tangle of tinsel. With a strong knowledge foundation powering AI and self-service, your team can resolve questions faster, keep customers merry, and focus on the tricky stuff that only humans can handle:

Every customer deserves support that actually works. With Zendesk, your team can deliver resolutions for all, because every customer deserves answers that are fast, accurate, and effortless, whether powered by AI, human agents, or both: https://t.co/qaVNlD8e3r

With Approvals, agents and managers can review, approve, or reject requests right from the ticket view — no side threads or extra tools needed. Every decision is automatically logged to help teams stay audit-ready and aligned: https://t.co/Bs6EUI72Qv

By unifying knowledge across systems and connecting it to case management, automation, and analytics, we’ll be able to help organizations resolve employee issues faster, deflect routine questions, and reduce the cost and complexity of internal support:

Our platform will be strengthened by: • Enterprise search and permission-aware RAG. • AI knowledge agents with built-in escalation to human agents. • Robust connector library and secure access controls. • High-accuracy, high-speed indexing and retrieval.

We’re excited to announce we’ve acquired Unleash, an AI-powered enterprise search platform designed to connect knowledge across systems. This strengthens our employee service offering by putting AI-powered answers where work happens: https://t.co/xrnnee7UrN

@TeleClinic_GmbH From handling surges during a pandemic to keeping care flowing through hay fever season, TeleClinic delivers faster, empathetic support at scale, while saving over €100K in 2023 alone. AI + humans = Smarter service and better outcomes. Read more:

.@TeleClinic_GmbH is proving AI-powered automation isn’t just smart, it’s life-changing. With Zendesk, they’ve automated 37% of chat requests and cut average resolution time by 19 hours per ticket, freeing agents to focus on what matters most: https://t.co/cQRcrr8Qct

Reserve your spot and see the future of service in action:

Highlights include: • Keynote with Dr. Ayesha Khanna on how contextual intelligence is reshaping CX • Customer perspectives on trends driving measurable outcomes • Live Q&A with Zendesk experts to get practical advice on applying AI and CX strategies

Discover what’s next in customer experience at our #CXTrends 2026 event: https://t.co/xuhmA6CXf4 Join AI experts and CX leaders on January 28 to explore the shifts transforming service, building loyalty, and driving results.

The B2B buying journey isn’t linear anymore: It’s orbiting, with trust checkpoints along the way. Chris Donato, President and CRO at Zendesk, breaks down in @G2dotcom why buyers are going silent and how small moments of inconsistency can erode trust:

Measuring success has never been this fast, smart, or actionable. Learn more in the Zendesk #CXTrends 2026 report:

• 82% of leaders say promptable analytics unlock insights in seconds that once took weeks • 78% of CX leaders say AI is forcing a rethink of success metrics • 91% of Zendesk CX leaders plan to have a promptable analytics hub live within 12 months

CX success is being redefined. Promptable analytics and AI-driven metrics are giving leaders and agents real-time insights they can act on, transforming decision-making to instant, context-aware answers: https://t.co/5c5MgnTKjU

Shoppers race to order gifts before shipping cutoffs. #ZendeskAIAgents deliver instant answers on delivery times, carrier info, and more, taking stress off agents and customers. Faster answers, fewer frustrated shoppers. That’s the #ZendeskAI effect: