youtooz support
@youtoozsupport
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Following
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8
Statuses
4,162
hi, for help with your @youtooz order please email: support @youtooz .com with your order info. email reply times are currently 8-24 hours.
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@rocky_annmarie
@PaulieEsther1
@streamloots
Hopefully someday! Which characters would you wanna see the most?
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@psithirissma
@youtooz
hey!
sorry to hear you haven't received your techno! 😞
would you mind opening your dms so we can have a look into this for you? or if you prefer, you can send an email to support
@youtooz
.com with your order info and we'll be happy to take a look!
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@namor_2005
@isaac_why
sorry namor u got the special 1/1 bouncy boi isaac plush, no refunds ♥️
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110
@DevSprings
hey! hmm we inspect 100% of the plushies + this shouldn’t have passed inspections.
going to look into what went wrong here - sorry about that!
dm’d you to send a replacement and arrange a refund ❤️
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@METTAGAMING47
😭😭😭
please send these pics to support
@youtooz
.com, we'll be more than happy to help!
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Hey!
A quick update on Ghost Face orders:
Orders have started shipping out in waves but due to the huge popularity of these figures, shipping is taking a little longer than we originally scheduled.
This combined with the warehouse closure for the Chinese New Year holiday,…
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54
@tmmyoffliners
Oh no! 😱
We're very sorry to see that! We see that you've emailed us already, we'll get back to you shortly 💙
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@LawrieEllis
@youtooz
Hey! Sorry to hear that 🙁 Please open up your DM's or send us an email at support
@youtooz
.com and we'll be happy to help you out here!
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Hi hi!
Update if you're waiting on a Nick and Charlie pre-order:
We are so sorry for the delay with your favorite couple! They deserve to be perfect!
The good news is these figures are ready to go! However, due to some ongoing holidays in China, shipping operations are…
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In case you missed it, the Nick and Charlie pre-orders resume shipping from Late September 👀
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@themeatly
Oh, Banjo's looking a little...different 👀
Could you shoot us a DM so we can get this fixed up? ♥️
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@Thegamingduo212
hey!
we'd love to check and give you more info!
can you please send your order number to support
@youtooz
.com?
1
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@WeirdLiam4242
hey Liam!
orders are currently shipping out in waves 😊
if you haven't received a shipping email yet, stay tuned as you should be receiving it very soon!
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3
21
@plantriss
hey!
sorry to see that! would you mind sending this pic to support
@youtooz
.com along with your order info?
we'll be happy to get a replacement on the way to you! 😊
1
0
21
@jadynislive
@youtooz
Hey! The pre-order shipping window for the new FNAF plushies is February 20 - March 20, so they won't arrive in time for Christmas.
2
1
21
@mlpeh_Flayre
Our warehouse is currently closed due to some ongoing Chinese holidays, but we'll be back open and ready to ship on October 9th!
0
4
20
@WolfyNotWitch
Hey!
We'd be happy to check for updates on your Philza order!
You can email us at support
@youtooz
.com or you can open your DMs here so we can get your order info! ☺️
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💚
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@nockbrick
hey!
sorry to hear that! we'd love to check on your order 😊
can you please send your order number to support
@youtooz
.com so our team can take a look?
1
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@cuptoast
@youtooz
congrats to the winners!! 🐟
@EilaNootFound
@Laylabutgay
@s0ckssmells
the crumb keychain plushies are now available to order ➡️
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@literallywhoami
Hey Jam!
We'd love to help you here! Can you please send your order number to support
@youtooz
.com?
We'll get an update for you 😊
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13
@ollysucksdick
hey!
you can send us an email at support
@youtooz
.com and we'll get an update for you ☺️
1
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@youtooz
let's go!! congrats to the hxh winners 🛹
@pluckyshrimp
@SoJaysama
@ItzBrainless
the hunterxhunter collection is now available ➡️
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@IceTiger67
@youtooz
Hey! Due to licensing restrictions the Rayman Legends Collection only ships to addresses in North America, South America and Europe at this time. Where in Europe are you trying to order from? Let us know!
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@strawberrimaia
Hey! Don't worry, the Ranboo Sit plushies have just started to ship + the shipping window runs up to Dec 16 ☺️
…
Your order will ship sometime between now + that date! Once it does ship, we'll send you an update email with tracking info, so stay tuned ❤️
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@glownotfound
hey finnie!
these codes are for something really cool called 'The Vault' which will be our loyalty program!
with these codes, you'll be able to collect points and redeem them for free stuff!
keep them safe for now as this is coming soon 👀
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@TreeTownSound
can't speak for everyone's orders so no guarantees!
but we're doing all we can to get them out as soon as possible :)
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@DFulgencii
hey there!
that doesn't look right! 🤔
please send this pic along with your order number to support
@youtooz
.com and we'll be happy to help you here!
1
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@UltraRareDuck
hey!
not to worry, the transit times are normal!
to explain, orders are shipped via ocean freight and once departed from China, are estimated to be in transit for 20-25 business days
your order should be landing very soon 😊
see our shipping policy here:…
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@MermaidEmberYYC
Hey! The Ranboo plushies have been shipping out and are on the way as expected!
We DM'd you to grab some more info, so we can give you the latest update😊
The Ph1LzA Crow plushie finished up ahead of schedule, so they've started shipping!
Thanks ♥️
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@SushiHushiYT
@officialfye
@youtooz
Hey! Sorry to see that you got the wrong item 🙁
Don't worry, we'll ship out what you originally ordered at no extra cost! Sent you a DM to follow up.
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@JustB3eY0urself
hey!
Dadza figures are going through final inspections and are estimated to ship out towards the end of this month 😊
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@Dat_Anime_Lover
Hey!
L'Mantooz have started shipping out in waves 😊
Keep an eye out for a shipping email soon!
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@VannyBunz
Hey!
The FNAF Chibi Collection is estimated to ship out in waves sometime between October 1-31 😊
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@Deadly24Pa29466
hey!
the magnet should be there at the bottom of the plushie!
you can see how to use your shoulder rider here 😊
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@cosmicloll
Hey! Oh no, sorry to see that cosmic 😔
Can you please send an email over to support
@youtooz
.com with your order info along with pics of the rip and we'll get a new one out to you ASAP!
Thanks ☺️
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@bickychips
noooo 😭 please send us an email to support
@youtooz
.com with this pic and we'll be happy to get a replacement on the way!
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@Ontheinsanity
oh no! 😥sorry to see that!
please send these pictures to support
@youtooz
.com and we'll check if there are some spare boxes left that we can send!
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@awfullyallie
Hey Allie!
Unfortunately we've been seeing delays with shipments processing through the ports and US customs😔We're hoping for these to start moving quicker soon!
Once processed, it'll be handed to USPS for delivery 😊Hopefully shouldn't be too much longer now ♥️
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@AprilVandenber5
Hey April!
The Technoblade plushies are shipping out now and should hopefully all be sent out by the end of the month 😊
Could you open your DM's so we can grab some more info and check on your order?
Thanks ♥️
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@pinkpandablob
@youtooz
Hey! Sorry to hear you haven't received your last one just yet 😔
Please shoot over an email to support
@youtooz
.com with your order number and we'll get you an update ASAP ☺️
Thanks for being so patient ❤️
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@matokaste
Hey!
We'd be happy to check on your order!
Could you please send your order number to support
@youtooz
.com?
Thanks 😊
1
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@Ezi22968518
hey!
the codes will be used to redeem free stuff in our loyalty program called 'The Vault' which should be released very soon 👀
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@Red_Clegane
Hey!
Captain Price is a pre-order item estimated to ship out sometime between November 11 - December 11
Orders are currently shipping out in waves our warehouse and if you haven't received a shipping email yet, you should be receiving one very shortly 😊
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@arkadia09
@youtooz
@Slimecicle
Hey! Oh, sorry about that 😔
If you haven't already, please shoot an email through to support
@youtooz
.com with your order info! We'll send out the correct plushie ☺️
Thanks ❤️
0
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@xiaodemons
Oh no! We're super sorry to see he didn't come with his little companion!
Could you please shoot us through to support
@youtooz
.com with your order deets so we can help out? ♥️
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@sin3c12
Hey!
Sorry that you haven't received your Techno yet 😔
We've just DMd you so we can grab some details and take a look 😊
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@Squishy64983329
@dirtynoodlebowl
@youtooz
Hey all! BBH and Fundy are shipping in waves right now ☺️ Ranboo will start shipping at some stage between now and Dec 16.
If you'd like order updates, please send through an email to support
@youtooz
.com with your order info and we'll help you out there 😀
Thanks so much ❤️
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@NotFoolishG
Hey! Don't worry, the Ranboo Sit plushies have just started to ship + the shipping window runs up to Dec 16 😎
Your order will ship sometime between now + that date! Once it does ship, we'll send you an update email with tracking info, so stay tuned❤️
0
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@Bruh69197219
@youtooz
Hey there! They're shipping in waves at the moment. Please send an email over to support
@youtooz
.com with your order details and we'll fetch you an update!
Cheers ☺️
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@samzminee
Hey!
Please send an email to support
@youtooz
.com, and we'll check that for you! 🙂
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@TropicalCheems
not a scam! your cheems returned to us 😞
please reply to that email with your address and we'll have your order reshipped as soon as possible!
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@gl1tt3rgutz_
Hey!
You can hand wash or machine wash at the most gentle possible setting! Cold water (30 degrees C or under) with a very small amount of detergent.
We recommend washing them individually and letting air dry ☺️
Hope this helps!
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@alex_wtwt
Hey!
We'd love to check on your order😊
Just shot through a DM to grab some more info! Please take a look and get back to us when you can ♥️
0
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@headcrablover69
hey!
we'd love to check on your giveaway order! 😊
can you please send your order number to support
@youtooz
.com?
0
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0
5
@CrimsonLeoStar
hey!
we'd be happy to take a look and help out! 😊
can you please send your order number to support
@youtooz
.com?
0
0
5
@TheActual_JS
hey!
we'd be happy to check on your order!
can you please send an email to support
@youtooz
.com with your order number?
0
0
5
@krapsRBNF
Hey!
Unfortunately we've been seeing delays with shipments processing through the Oakland Port 😔
We're hoping for these to start processing quicker as the port gets on top of the massive volume of shipments they receive 🙂
Please keep an eye on your tracking for updates ♥️
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@MarinadeLight
Hey Marina!
Sorry to hear that! We're dming you to investigate what's going on with your order 🙂
1
0
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@The_Milkyz
Hey! Sorry for the wait here 😞
Unfortunately shipping routes to Russia are very restricted due to ongoing events in this region.
Please send an email to suppor
@youtooz
.com, and we'll be happy to check if we have any updates!
Thanks 💙
1
0
5
@saint11751
@youtooz
Hey, Chris! Sorry for the wait - customs processing times can vary a lot due to the ongoing global shipping congestion!
Please shoot over an email to support
@youtooz
.com with your order number and we can get you an update ASAP!
Thanks for being so patient ❤️
0
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@Hopew0rldHoesuk
Hey there! The Schlatt Plushies are shipping in waves at the moment ☺️
Please send an email over to support
@youtooz
.com with your order details and we'll get you an update! Thanks 😀
0
0
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@Ssd1209YT
Hey!
It should be on the way!
Best thing to do is email us at support
@youtooz
.com with your order deets so we can take a look ♥️
0
0
5
@aubreethedumb
@youtooz
Hey! Most are still en route at the moment ☺️ It's worth noting the dates on the site are estimates for departure, not for delivery. As we ship these globally, delivery dates can vary!
If you'd like a new update on your order, please email support
@youtooz
.com 😀
Thanks ❤️
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@carvane118
hey! we ship to most cities in Spain 😊
you can have a look which regions are restricted in our shipping policy page here:
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@xoxo_ceebs
Hey!
The Punz stickies are currently on the way to our warehouse and should start shipping out very soon!
Keep an on a shipping notification hitting your inbox soon! ☺️
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@ScribbleBluwu
Hey! The Minx figures have been shipping so a tracking email should've hit your inbox 🤔
Can you please send us an email with your order info? We'll track it down for you and get you that info! Thanks Scribble ☺️
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@hawleyjolly
hi simon!
the tweek plushies are currently undergoing quality inspections and the shipping dates have been pushed back to mid april
we have updated the product page with the new date:
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@Ch3rry_fizz
@SkylerSoot_
@MisfitAlastair
@KateTheGate1234
hey! the team will follow up via dms very soon. there are a lot of winners to sort and we are doing what we can to get back to everyone asap :)
thanks for being so patient!
1
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@GOODIESPROBLEM
Hey!
The Skeppy plushies are currently shipping out in waves 😊
You can send an email to support
@youtooz
.com with your order number, and we'll get an update on your order asap!
0
0
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@TheSmilergirl23
Hey!
Sorry about that! 😞
We'd love to check what's going on with your Techno!
Would you mind sending your order number to support
@youtooz
.com?
0
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@FrikkiSugar
hey!
usually, the courier will make a new attempt to deliver your order!
or you can reach out to your local post office and reschedule the delivery! ☺️
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