Wrangle
@wrangle_io
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AI-powered ticketing and workflow platform made for how people work today - in Slack. Meet your customers where they are and modernize your help desk.
Durham, NC
Joined April 2020
.@SlackHQ has 13,500 AI Apps and Wrangle was one of 20 partners selected to be part of their Slack AI launch and new AI-Powered Productivity App Directory. #slack #ai #ticketing #helpdesk
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RT @AdamBSmith: In today's companies, teams rely on tools like Slack to get help quickly—especially from IT, HR, and other ops teams. Unfo….
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RT @AndrewElgert: These folks have great tech. I should know: I worked on it for a few months. Check them out if you use Slack and bring yo….
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The world is stuck in app silos. Chat is the one frictionless place where you can reach your entire organization in one place. Leverage the power of conversational ticketing with Wrangle and connect all of your systems.
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Wrangle AI deflects 75% of common tickets by leveraging your knowledgebase to instantly respond and answer user questions directly in Slack.
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👍 Ticketing Approvals. Add a manager approval step directly into your ticket before resolution. Great for things like budget requests, access control, or onboarding tasks that need a green light before moving forward. Get started today at
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⚡️Workflow of the Month.New Hire Onboarding:.A Wrangle customer automated onboarding with tasks assigned across HR, IT, and managers—triggered by headcount approval and fully tracked in Slack. 👉 Want the template? Drop us a line!
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🔁 Duplicate Workflows . Save time by cloning any existing workflow. Ideal for teams that run similar approval processes across departments or clients.
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Make sure to join our very own Adam Smith on 5/29 for the Raleigh-Durham @SlackHQ Community event "Getting unstuck with Slack.".
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📅 Holiday Aware SLAs. You can now pause SLAs during company holidays—and even define your own holiday calendar. That means your response times won’t get penalized when your team’s out of office.
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Streamline your software license management with these 7️⃣ best practices. Avoid compliance headaches, optimize costs and ensure your IT operations run smoothly. The latest from our blog. #ITBestPractices
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📊 Show the impact of your team with Wrangle analytics. Want to know how long tickets took to solve this month or where workflows get stuck? Wrangle gives you visibility into trends and bottlenecks across your ticket inboxes.
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🏷️ Tags in the Wrangle Ticket Table. Easily filter and scan tickets by tags at a glance when scanning your open tickets. Filter and see your tags directly from the ticket table (like “Hardware” or “Onboarding”) and know where to focus—faster.
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🆉 Zendesk App . No more jumping between tools. You can now create, update, and resolve Zendesk tickets without ever leaving Slack. Your agents stay in flow—and support gets faster. 🎥 See it in action: Watch the Video
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🔗 Linked Tickets . Have similar tickets that you want connected for context? Link them with one click and everyone stays on the same page (literally).
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👍 Ticketing Approvals. Add a manager approval step directly into your ticket before resolution. Great for things like budget requests, access control, or onboarding tasks that need a green light before moving forward. Get started today at
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RT @AdamBSmith: At my last company, most of us worked out of HQ. With Wrangle, we launched during Covid and have been remote from day one.….
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📚🤖 Let AI leverage your Knowledge Base. Connect your internal Notion pages or Google Docs to Wrangle AI. It’ll automatically suggest relevant articles to deflect common questions—no help desk pings needed. Give it a try at
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