What can be learned from analyzing 41,000 hours' worth of IVR data? 📲 📊. Check out the findings from our study ➡ #ivr #contactcenter #callcenter #cx #customerservice

Read how we support BPO firm Effective Communication in achieving 3,700 sales and 2,000 hours of outbound calls per month - with all data captured in real time through a custom BI dashboard. #sales #contactcenter #callcenter #businessintelligence

Learn about VCC Live’s 20-year journey as told by its founders. In this video, they share their journey from being two young engineers to becoming leaders of a global contact center software business. #leadership #tech #software #ccaas #contactcenter.

VCC Live Pay allows your customers to make one-off or recurring payments while talking to an agent on the phone. VCC Live Pay is up-to-date with the highest security standards, such as PCI DSS. 🔒. Check it out here: . #securepayment #datasecurity #PCIDSS

From developing iFax to switching to subscription-based pricing, there were various defining moments for VCC Live in the past 20 years. Read five key points of our journey: #contactcenter . #callcenter #ccaas #anniversary #software #tech.

Last year, we explored five contact center market trends we felt will play crucial roles in 2023 and beyond. With Q1 already over, do you think our predictions were correct? . #contactcenter #remote #automation #ai #omnichannel #callcenter

LinkedIn poll results: 92% of voters prefer a remote environment for their contact center agents. Check out how VCC Live can help you manage a remote workforce effectively: . #workfromhome #wfh #remote #contactcenter #callcenter #callcenteragents

In this free course, you'll learn about the top inbound contact center KPIs, and how you can measure and improve them. Sounds interesting? Check out the course here: . #freecourse #contactcenter #kpi

We collected a few essential debt collection KPIs that are useful in any collections project. Check them out so you can gain a better understanding of your operations and begin maximizing performance. Read here: #debtcollection #contactcenter #kpis

In this article, we present 10 tools to handle customer service on social media so you can exceed expectations and serve your audience on their preferred communication channels effectively. Read here: #customerservice #contactcenter #toolsforsuccess

│ 20 years is a long time, especially in tech. To celebrate our landmark anniversary, we want to share five defining moments in our history that have shaped VCC Live into the company it is today. #ccaas #software #tech #cx #callcenter #anniversary

Companies tend to outsource their call center activities to reduce costs. However, saving money isn't the only motivator behind this decision. BPOs can offer more sophisticated solutions on behalf of their clients. See real-life examples here: #bpo

Remote or on-site contact center agents: which one do you prefer and why? Let us know in the comments ⬇️💬.

VCC Live Pay enabled Vodafone to convert almost half of all its late payments to over-the-phone transactions in a year. Apart from debt collection, we solved "Promise Kept Rate" improvement challenges, too. Read here: #contactcenter #debtcollection

The average cost of a data breach in 2023 is 5 million dollars. This is concerning for financial services dealing with confidential data. Here are five tips to avoid breaches in your financial services contact center: #contactcenter #datasecurity

Latest Linkedin poll results: 66% of voters would not compromise on human touch in contact centers. With the right IVR system, you can have both; a mix of automation and human agents will ensure the highest level of call handling efficiency.

In this article, we’ve selected five call-focused metrics that can help you track the effectiveness of your outbound sales campaign. Check them out here: . #contactcenter #outboundsales #outboundcalls

In this free webinar, you’ll learn how to keep up with customer expectations and create 360-degree customer journeys in your contact center. Get valuable insights about CX here: #contactcenter #webinar #freecourse #cx

Read how VCC Live partnered with @UnicefHUN to introduce their very first contact center solution. Thanks to our collaboration, the agency was able to ramp up its call handling and receive over-the-phone donations. #contactcenter #contactcentersolution

In this article by guest author Kamila Palka from @waytobill , we take a look at five best practices for growing subscription payments through telesales. Learn how to reduce the risk of cancellations here: . #contactcenter #telesales