UMG Stores Support
@umusicsupport
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Handling customer service inquiries for UMG stores! DM us with your order info and we will get back to you ASAP! DM Hours: Monday - Friday 9AM - 6PM EST
Joined February 2018
GOT MY MISSING ALBUMSSS 🥹 These my pulls!! Missing Chae and Jihyo to finish OT9 ~ I would like to thank everyone who contributed to voice out the issue and special thanks to @umusicsupport for working to resolve it and deliver my missing albums 🙏🏼 #TWICE_THISISFOR
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@umusicsupport Shoutout to UMG for the fast turnaround on our TTPD Anthology CD that skipped (clearly a manufacturing problem). Thank you for the replacement! 🫶🏻
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I was sent the incorrect signed cds from the @halsey merch store and the new ones came in today!!! Thank you @umusicsupport for making it right 💚
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@umusicsupport You guys did help!!!! Thank you so much the new one arrived today I can’t wait to open it. Thank you guys for actually helping and fixing @ups issue they made. I am so grateful you guys are a good company unlike most 😇❤️
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We're so glad we could help💗!
@umusicsupport She got this today thank you for making it right!
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Thank you @umusicsupport! More power to you guys! ❤️❤️❤️
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@umusicsupport Thank you so much for being quick, helpful delivering the Lady Gaga album in one piece! @umusicsupport 🙏
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also while im still on for the night, huge shout out to @umusicsupport !! they are the nicest and most helpful people i have ever spoken to when it comes to my merch! they put up with all my crap for my stuck with u signed cd as well as my signed wonder merch. i really love them!
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my last items from my dangerous woman restock order just shipped! thank you so much for the help @umusicsupport with helping me fix the problems i had!
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And FINALLY (!!!) I received my signed booklet copy of @tonibraxton #SpellMyName @umusicsupport thank you.
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Bless. Will do. Best customer service: receiving the merch and it being signed by @KidCudi 😌🙏🏽
@DearPoets Hey! We can look into this for you! Meet us in the DMs with the order number, full name, email address, and billing address and we’ll get you all the info that is available.
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@StephTheGroupie Hey Stephanie! We can look into this for you! Meet us in the DMs and we'll keep you in the loop with updates about your order.
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@lacmXIX83 Hey Luis! We're sorry that you're not satisfied with your order. Let's meet in the DMs with your order number, full name, email address, and billing address and we'll take a closer look into this for you!
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already received my new (perfect) #StuckWithU hoodie!!! Thanks to @umusicsupport for the amazing help and support (would recommend) @ArianaGrande @justinbieber @TeamAriana #stuckwithumerch
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directly from Lady Gaga US shop (limited edition, sold out now) my Rain on Me t-shirt arrived in Italy in a very short time 😍😍 thanks to the staff @umusicsupport having taken care of me and my t-shirt to arrive in Italy on time🙏🏻💜💜stay safe!
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Thanks to @umusicsupport for helping me with my orders! Guys they’re willing to help just be patient.
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