Hi, we are experiencing a technical issue so have had to temporarily suspend our phone lines. You can still get in touch with us via our careline email at thorntonscustomercare@ferrero.com and one of our dedicated team will be in touch as soon as possible.

RT @FerreroUK: From all of us at Ferrero UK, we wanted to say a massive thank you to our frontline workers. To show our gratitude, we have….

From all of us at Thorntons & @FerreroUK, we would like to say a heartfelt thanks to our frontline workers – as a small token of our gratitude, we have been delighted to send some treats to teams up and down the country @fareshare @ssafa #thankyounhs

We have been helping Pass the love on for over 100 years. With the ongoing case of COVID-19, it is important that we continue to support our colleagues and our customers. If you would like to find out about the measures we have taken, please visit:

We would like to thank our wonderful colleagues for their hard work during this challenging time and our customers for your continued support. We wish you and your families well and will see you soon when it is safe for us to reopen.

RT @OneMS_Research: Very excited to see @thorntonschocs new figure for Christmas 2018! Proud to have worked with you on this cheeky fella!….

RT @TheSunFootball: .@thorntonschocs to close factory early today so staff can watch England’s World Cup semi-final .

@mrsricker666 Hi Cheyenne, sorry to hear this, please send us a DM with order details and we can resolve this for you Claire@Thorntons.

@Baldylocks180 Oh no poor Harry! Please can you DM the batch details and best before date? So we can help our poor Harry out! Thanks Katie@Thorntons.

@43Conveau Sorry to hear this. Please can you DM your order number so I can look into this further for you? Thanks Katie@Thorntons.

@Tashie_toos I'm sorry to hear this, is it possible you could PM me your order number to look into this further? Michelle@Thorntons.

@MarsKathy I'm terribly sorry Kathy, is it possible you could please PM me further details? Michelle@Thorntons.

@TinitaFowler_xo I can confirm this product has been recalled. If you could return this to a Thorntons store they'd be happy to help. Michelle@Thorntons.

@rainecaplin_x I'm sorry to hear you didn't enjoy your Easter Egg, would you like to PM me further details in relation to this? Michelle@Thorntons.

@AmandaO_M Hi. I am sorry to see this can you please DM me more details. Thank you. Christine@Thorntons.

@Leach_IOM Hi. I am sorry to see this can you please DM me more details. Thank you. Christine@Thorntons.

@RebeccaHocking2 Hi. I am sorry to see this can you please DM me more details. Thank you. Christine@Thorntons.

@JelizabethB91 Thank you Jade, I'll respond to your message - Michelle@Thorntons.