Suzanne Crouch
@suzcrouch
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Problem solving, Root cause analysis RCA, Facilitation, Training - welcome to my world! Using Sologic RCA to help organisations work more effectively,
Joined April 2011
I have now been on the phone for over one hour to report a lost commercial credit card - waiting for HSBC to answer ... this is a disgrace. And they say that the call is important to them... #HSBC customer service is a disgrace...
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Will passengers, shareholder and regulators demand more than a quick fix from British Airways?
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Latest Sologic #RootCauseAnalysis #RCA blog... Process over Planning?.
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DP World, EuroGate Take the Helm at Limassol Port
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The Curious Case of the Missing Bullet Holes - the latest Blog from Sologic
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#RootCauseAnalysis #RCA The latest blog from the Sologic RCA team
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Thanks for sharing @matthewsyed The subject matter was too good not to repurpose and share!
Nice piece on black box thinking and survivor bias. Always check the hidden data!
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The latest blog from the Sologic Team - a thought provoking read...
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Join us at @hcfcatch on 22nd-23rd March for our RCA Analyst Level 1 course #rca #rootcauseanalysis #training
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Our latest blog inspired by @matthewsyed - The Curious Case of the Missing Bullet Holes - https://t.co/o39s2d4d0P
#AbrahamWald #RCA
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Patient Safety, NHS and Financial Challenge
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Finances will be a problem in NHS unless we transform the NHS and Social care and here is my personal view. NHS is a great Institution and probably one of the safest Institution.
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A trade guy waiting to happen....?
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Barclays Closed Executive Floor in London After Chemical Spill
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Sologic Root Cause Analysis Course in Barcelona
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I’m pleased to announce that a new Public Course, Root Cause Analysis (RCA), L-1, Analyst-Facilitator, will be delivered in Barcelona on the 14th-15th of September 2016. The course venue will be held...
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How can recording your RCA make your life easier?
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@suzcrouch has written a great blog post about #groupthink
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