We're THRILLED to be included for the 6th time on the @Inc #Inc5000 list for 2024! 🎉 With 231% 3-year growth, @SupportNinja is ranked No. 2254. Learn more 👀 https://t.co/F1yVCc2caW #SupportNinja #Outsourcing2pointOh #Outsourcing #BusinessGrowth

SupportNinja helped a leading AI chat platform design a community moderation model that protected user expression, reduced harmful content, and aligned every interaction with brand standards — even as volume surged. 🔗 https://t.co/RCKE3Txb2G

Great renewal strategies include: 💬 Proactive check-ins 📊 Usage insights that drive value 📅 Timely, tailored reminders If your team can’t keep up, outsourcing renewals can protect revenue and give your customers the follow-through they expect. 🔗 https://t.co/f3t4EMTBwJ

In this Forbes Technology Council Expert Panel piece, SupportNinja CEO Craig Crisler highlights why AI-enabled automation only creates value when it frees people to focus on relational, high-impact moments. 🔗 https://t.co/gRNsGg53jQ

Complexity demands more than ticket takers. Augury partnered with SupportNinja to build a high-performing global team — now 90% of their frontline technical support runs through us. 🔗 https://t.co/65jkludq2s

Cheap labor isn’t a competitive advantage anymore. 77% of leaders now prioritize quality over cost, and 66% say AI will increase outsourcing needs. Outsourcing is evolving fast — it’s no longer just about headcount. 😱 🔗 https://t.co/QcM4t3vi0c

Privacy the baseline for innovation. 🔐📈 As AI becomes embedded in every CX workflow, SupportNinja CTO Ken Braatz argues that “privacy by design” is the only way to scale automation without compromising trust. 🤝 🔗 https://t.co/K5RGUBfpl3

Outsourcing has evolved. Has your strategy? 🤔 84% of execs now prioritize CX over cost, and 77% require AI from vendors. AI-powered outsourcing is the norm — but balance still wins. ⚖️ 🔗 https://t.co/rphEl6qGNR What’s your biggest AI-in-CX challenge?

MYTH: ❝AI QA will replace human QA.❞ TRUTH: You need both 🤖 AI QA surfaces patterns, tracks sentiment + flags issues in real time. 🤝🏽 Human QA delivers nuanced reviews, coaching + strategic oversight. 🔗 https://t.co/C8n1skuVvu

SupportNinja CEO Craig Crisler shares how full-lifecycle CX outsourcing helps companies: ✅ Convert more freemium users ✅ Reduce churn with proactive renewals ✅ Scale support without sacrificing quality 💡 https://t.co/hGWw8blVMO

❝AI is supposed to be about automation, but deploying it the right way takes a lot of conversation.❞ SupportNinja CEO Craig Crisler joins Dr. Gleb Tsipursky to break down what it really takes to align GenAI with your customer experience. 🔗 https://t.co/IyOs9BJqhD

A great product won’t save a broken experience. Our meal kit mystery shop found: 🍴 Premium brands with deceptive cancellation flows 🥘 Challenger brands ghosting on social channels 📦 Competitors failing to personalize or connect emotionally 🔗 https://t.co/1E5Sh0yALt.

SupportNinja CEO Craig Crisler’s CX reset checklist: 1️⃣ Diagnose the journey, touchpoint by touchpoint 2️⃣ Prioritize fixes that reduce friction customers actually feel 3️⃣ Integrate automation where it reinforces people and process 🔗 https://t.co/wHchOjNJnt

The best CX partners act like an extension of your team. On Sarah Caminiti’s CX Roundtable, SupportNinja CEO Craig Crisler, Greg Collins, and Blair Wilen share how regional context, agent development, and clear ownership raise performance and trust. 🔗 https://t.co/ipqQUmPrC6

Imagine managing thousands of sensitive letters, emails, & media requests with no single source of truth. 🫨 A global philanthropic organization faced that challenge until we built a secure, streamlined system turning risk into reliable insights. 🔗 https://t.co/PJnwSL9bPn

Legislation won’t stop outsourcing. It’ll speed up AI adoption. 📜🤖 SupportNinja CEO Craig Crisler shares that brands will likely push hybrid models and automation to balance cost and compliance. 🔗 https://t.co/eUXWFwCBes

Would you know if your vendor’s app was breached tomorrow? 🕵️‍♀️ The Drift data breach exposed a growing threat: fourth-party risk. Learn how leaders can strengthen vendor oversight and keep customer data safe through layered, privacy-first practices. 🔗 https://t.co/2V2GtqRkeB

How much does one bad process really cost? 💸 For a global logistics leader, a single misrouted shipment cost $11K. SupportNinja helped turn things around with standardized SOPs and regional ownership. 🔗 https://t.co/Rje9Olb4LG

Most QA programs only sample 2–5% of interactions. That leaves blind spots that can quietly erode CX. AI can change that. With full visibility across conversations, leaders can: 🔎 Spot patterns earlier 🧠 Coach smarter 📈 Scale trust with accuracy 🔗 https://t.co/ixgQHnnwXg

Ever realized too late that your vendor’s “integrations” came with strings attached? 🕸️ Some push clients onto their own platforms, creating dependencies that are scary to unwind. 👻 SupportNinja keeps CX flexible with a tech-agnostic approach. 🔗 https://t.co/BAmEa7C1Ps

AI is everywhere, but there’s a gap between potential and results. 82% of companies say their vendors provide AI, yet many aren’t using it effectively. Customer Experience Magazine shared insights from the SupportNinja 2025 CX Outsourcing Report: 🔗 https://t.co/1kPFkAgpRQ