🚀 Just witnessed a contact center breakthrough that's actually worth noting - Amazon Connect dropped multi-skill forecasting!🚀 We have treated (human) agents like interchangeable with others for years. Your tri-lingual superstar gets the same scheduling priority as someone

Link to blog:

Good overview of the landing. We nominally target a few hundred feet away from Jacklyn to avoid a severe impact if engines fail to start or start slowly. We’ll incrementally reduce that conservatism over time. We are all excited and grateful for yesterday. Amazing performance by

AgentCore Runtime eliminates months of AI infrastructure work, letting developers focus on what drives value for their teams, all while building intelligent agents that solve real business problems. This week, we released a new AgentCore direct code deployment feature that helps

New multi-year, strategic partnership with @OpenAI will provide our industry-leading infrastructure for them to run and scale ChatGPT inference, training, and agentic AI workloads. Allows OpenAI to leverage our unusual experience running large-scale AI infrastructure securely,

https://t.co/B8usJmj0GT

Amazon Connect just solved the #1 workforce management headache → individual agent scheduling that auto-merges with existing schedules. The old way: Onboard 100 new agents = regenerate schedules for your entire business unit. Manual copying. Scheduling conflicts. Manager

🚀 Amazon Connect Just Launched Configurable Schedule Adherence! Real-world contact centers need flexibility, not rigid rules. Amazon Connect now offers configurable thresholds for schedule adherence - giving managers the power to focus on what truly matters! ✅Set flexible

🚀Amazon Connect just added New copy & bulk edit features for agent scheduling - transforming workforce management from tedious to effortless! ✅Copy existing configs to create variants (weekday → weekend) ✅Bulk edit multiple agents simultaneously ✅Selective field updates

From prototype to production in minutes. 💭⏱️🚀 Now Generally Available, Amazon Bedrock AgentCore, our agentic platform lets you build, deploy & operate highly capable agents using any framework or model—no infrastructure management required. #AWS 👉 https://t.co/1Ek9s1ogjF

Learn more here:

🚀Supervisors, meet your new productivity superpower! Amazon Connect now sends automatic alerts when agent adherence drops below your thresholds (like 85% in 15 mins). No more dashboard watching—just proactive notifications that help you act fast! 📈Better service levels =

#AWS is named a Leader in @Gartner_inc 2025 Magic Quadrant™ for #ContactCenter as a Service for the third consecutive year.

🚀 Thank you for your amazing response to Kiro! We're seeing unprecedented demand. To ensure we can continue to provide the experience our community loves, we’ve implemented a waitlist as we fine tune Kiro. 👉 Sign up here

Introducing Kiro, an all-new agentic IDE that has a chance to transform how developers build software. Let me highlight three key innovations that make Kiro special: 1 - Kiro introduces spec-driven development, helping developers express their intent clearly through natural

Did you catch the announcement regarding the launch of Next-Gen Amazon Connect with Native AI at @enterprisecon @amazon @awscloud https://t.co/52kGOgkcrh A new era for CCaaS is here. #AWS #AmazonConnect #CCaaS #EnterpriseConnect

The latest evolution of generative AI is here. Meet Alexa+, our smartest, most conversational, and personalized AI assistant to date. Alexa+ is designed to leverage state-of-the-art architecture that connects LLMs, agentic capabilities, third-party services, and more to your

They say you get better with age, and they’re not wrong. 🌟 I’m glowing up — meet Alexa+, the new version of yours truly! Still here to make your life easier, but now supercharged by generative AI. #AlexaPlus Follow live updates here and on About @Amazon:

We're announcing some exciting news today. Follow along below for live updates. 👇

Gartner’s Hype Cycle for Generative AI shows we are speeding toward the Peak of Inflated Expectations. Which AI trend will thrive—and which will crash? 🔗 Gartner Hype Cycle for GenAI ( https://t.co/uuUE7CZiG2) #AI #GenAI #HypeCycle #TechTrends