Sparklight
@sparklightcares
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Sparklight, formerly Cable One, is committed to making a positive impact in the communities we serve. #sparklightcares 24/7 Tech Support: 877-692-2253.
Joined November 2008
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Outage alert: We are aware of an issue impacting services to customers in the Prescott, Cottonwood, Holbrook, and Show Low areas. Technicians are working diligently to get this resolved and restore services restored as quickly as possible. We apologize for any inconvenience.
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Outage Alert: Customers in our Northern AZ area are currently without phone and internet service. Our technicians are working to restore services as quickly as possible. We apologize for any inconvenience and will provide updates here as they become available.
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Sparklight is making Unlimited Data available on all Internet plans and waiving late fees for 30 Days during the Coronavirus (COVID-19) Crisis. Read more on our blog: .
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We are currently experiencing a technical issue that is impacting the ability for customers to reach us by phone and access their online customer account. We apologize for any inconvenience and appreciate your patience as we work to get this resolved as quickly as possible. (1/2)
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Impacted customers will receive a proactive credit on an upcoming bill statement for the disruption – there is no need to call in to request this credit.
We again apologize for any inconvenience and appreciate your continued patience. We'll continue sharing updates here.
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4 p.m. Update: The cause of the outage has been determined to be a fiber cut. Our technicians and vendor partners continue to work to get the fiber repaired and restore services. We again apologize for any inconvenience and thank you for your ongoing patience.
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Technicians continue working diligently to restore internet services to all customers as quickly as possible. Customers whose services are down or are experiencing slow internet speeds are encouraged to reboot their modems. We again thank you for your continued patience.
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Technicians and engineers remain engaged in troubleshooting this issue in order to get services restored as quickly as possible. We appreciate your continued patience and will continue to share updates as information becomes available.
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Outage alert: We are currently experiencing a tech issue affecting internet service to some customers. This is causing high call volume and extended hold times. Our team is working quickly to resolve this. We apologize for any inconvenience and will share updates upon provided.
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Outage alert: A portion of customers in the Rio Rancho, NM area are without service. Our technicians are working to restore services as quickly as possible. We apologize for any inconvenience and thank you for your continued patience.
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We're aware of an outage impacting services to customers in multiple areas. This is causing high call volumes. We apologize for any inconvenience. Rest assured our technicians are working diligently to get services restored as quickly as possible. Thank you for your patience.
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Locating and repairing this type of damage is time-consuming. Many of our associates live and work in the impacted service areas and we understand the challenges of being without service. Please be assured that we're doing all we can to restored service as quickly as possible.
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Outage alert: We’re currently experiencing a technical issue that is impacting the ability for customers to reach our Technical Care Center. We apologize for any inconvenience and appreciate your patience while we work to get this resolved as quickly as possible.
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Update 8:30pm MST: Technicians have restored connectivity to Rio Rancho customers. Vendor crews continue to work to repair the damaged fiber and restore services to Roswell. Thank you for bearing with us as we work to get services restored as quickly and safely as possible.
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We appreciate you bearing with us as we continue to work with our vendor to get this resolved as quickly and safely as possible.
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Update: The cause of the service disruption has been identified as a fiber cut. We appreciate your continued patience as technicians work to splice and repair the damaged fiber.
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Update: Replacement fiber is on site and crews are preparing to begin splicing. We estimate this may not be resolved until late tonight. We understand it frustrating to be without services and apologize for the inconvenience.
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Update 1:30 p.m. MST: Our technicians continue working diligently to restore service to our phone lines and online customer portal. We are also aware of a separate issue with one of our servers impacting internet services to a significant portion of customers.
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Update: This outage may also be impacting some customer internet, video and phone services. We continue to work diligently to get our phone lines and customer services restored as quickly as possible. Thank you for your continued patience.
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We and appreciate you bearing with us as technicians work to make repairs as quickly as possible. We will continue to share updates here as they become available.
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Thank you for your continued patience as crews work diligently on repairs. The fiber was cut by a backhoe during construction by a third party. A conduit, as well as a 288-strand fiber and a 72-strand fiber were damaged and in need of splicing.
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Sparklight is experiencing technical issues that are causing latency for internet users in some areas in NM and Texas. We are working diligently to resolve these issues and get services working normally ASAP. We apologize for any inconvenience and thank you for your patience.
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Update 11am MST: We continue working diligently to restore service to our phone lines and online customer portal. We're also investigating reports of service outages shared here. We appreciate your ongoing patience and will continue updating this post as info becomes available.
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@DaveBngDave
Hi Dave. Great question. The conduit, as well as a 288-strand and a 72-strand fiber cable, have been cut.
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8:20 p.m. Update: Our vendor was able to reroute traffic to restore services until permanent repairs are completed. We again thank you for your ongoing patience. If you continue to experience service issues, please contact our 24/7 Technical Care Team at 877-692-2253. Thank you.
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Update 3:45 p.m. (MST): Crews have identified a fiber cut as the cause of this outage and are continuing to work to restore service as quickly as possible. This outage is impacting all services to include Internet, Phone, and Cable. We appreciate your ongoing patience.
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Outage alert: A portion of customers in the Boise and Nampa areas are without service due to a fiber cut. Our technicians are currently working to repair and restore services as quickly as possible. We apologize for any inconvenience and thank you for your patience. (1/2)
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Outage alert: A portion of customers in Rio Rancho are without Internet service this morning due to a fiber cut. Our technicians are currently working to splice and repair the fiber damage and restore services. We apologize for any inconvenience and thank you for your patience.
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Update 2:30 p.m. MST: Service to our call centers has been restored, however we continue to experience long hold times due to high call volumes. Some customer internet services have begun to come back online.
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Texas Coast: Billing will be waived for customers for the duration of the storm until services are restored. Our thoughts are with you.
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Outage alert: A portion of customers in the McComb, MS and surrounding areas are without service. Our technicians are currently working to restore services as quickly as possible. We apologize for any inconvenience and thank you for your continued patience.
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Update 6:19 pm MDT: The power company has completed repairs, allowing Sparklight crews access to begin repairing the damaged fiber. We appreciate your patience and will share updates here as additional information becomes available.
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Outage alert: We are aware of an outage impacting Internet, video and phone services to a portion of customers in the area surrounding Idaho Falls, ID. Our technicians are currently working to restore services as quickly as possible.
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Meet Mike, a Sr. Field Tech in Parsons, KS, who's been with us an incredible 42 years. His job includes installation and troubleshooting. “Meeting people is truly my favorite part of my job – and making sure they are happy when I leave their home,” he says.
#SparklightCareers
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Do you know a K-12 teacher who is building
#AStrongerConnection
in a Sparklight community? Nominate them to be entered to win $1,500 and if they are selected to win, you will also receive a back-to school prize pack!
Head to now!
#SparklightCares
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Meet April, our Customer Service Manager in Roswell, NM, who has been with us for 31 years! April enjoys helping her team of CSRs resolve issues and support them in providing excellent customer service. We’re glad you’re on our team, April!
#SparklightCareers
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Sioux City: We're aware of an issue impacting internet and cable service to some customers in your area. Our technicians are working diligently to get this resolved as quickly as possible. We apologize for any inconvenience, and thank you in advance for your continued patience.
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Crews remain on site and continue to work to splice and repair the damaged fiber and get services restored as quickly as possible. We again thank you for your ongoing patience.
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Congratulations to all of our peers recognized in the
@CableFax
Top Ops Issue – including our own Ken Johnson, SVP of Technology Services, who was named the 2020 Winner for MSO Technology Executive of the Year!
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Due to the terrain in this area, the vendor continues to work to isolate the precise location of the fiber so they can begin splicing the fiber in order to restore services. We will continue to provide updates as additional information becomes available.
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Thank you to
@BrendanCarrFCC
for visiting a Cable ONE construction site in Sherman, Texas, where we are working to expand our broadband network for the communities we serve! Photos courtesy
@ShermanEDC
.
#WeConnect
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These communities are also impacted by this outage.
We appreciate your ongoing patience. We will provide updates in the comments of this post as additional information becomes available.
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Due to these circumstances and in order to ensure the safety of the vendor repair crews, we do not anticipate repairs will be completed tonight. We appreciate your ongoing patience and again apologize for any inconvenience. We will continue to provide updates.
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Happy Thanksgiving! Today and every day we are thankful for our wonderful customers! What are you giving thanks for today?
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Our technicians are working diligently to repair the fiber and restore services as quickly as possible. We will post again upon completion of repair and restoration of service. We apologize for any inconvenience and thank you in advance for your patience.
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Update: Cable TV services are also being impacted by this outage.
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Cable ONE is closing the
#DigitalDivide
in our communities by offering
#Gigabit
speed to customers across our footprint. Thanks to
@MATTatACA
who is telling OUR story today to the
@SenateCommerce
!
@AmericanCable
#ACAConnects
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Cable ONE is transitioning to Sparklight, a new brand that better reflects our evolution from a traditional cable company to a full-service provider that seamlessly connects customers to the things they care about. Learn more:
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Our team in Duncan, Oklahoma, was able to donate six boxes of shoe covers for health care workers at Duncan Regional Hospital to use. Great work!
#sparklightcares
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Meet Irma, a Sr. Customer Service Representative in Twin Falls, ID, who recently celebrated 25 years with Sparklight. Assisting customers is her favorite part of the job. “The customers make my day on or off the phones,” she said. Thanks for all you do, Irma!
#SparklightCareers
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Cable ONE will also not be charging for equipment damaged during the hurricane.
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Update 9:15 a.m. (MST).: Our teams continue to work to resolve the issue affecting internet service to those affected by this outage. We understand how important having an internet connection is to our customers and truly do appreciate your continued patience.
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To provide continued connectivity for those impacted by the COVID-19 pandemic, Sparklight is extending suspension of data overage fees on internet services with a data plan through June 22, 2020. Enhancements to most existing internet service data plans will be announced in June.
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Update 7:30 a.m. MST April 29: Technicians and vendor partners continue to work diligently to restore services to Roswell customers. We appreciate your continued patience and will provide additional updates as information becomes available.
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Our pet adoption event with
@hallmarkchannel
at the Yavapai Humane Society on Friday was a success with 10 pets adopted – seven dogs and three cats! Thank you to everyone who helped these animals find their forever homes!
#cableonecares
#bestinrescue
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Cable ONE is rebranding to Sparklight, a transition that better reflects who we are and what we stand for – a company committed to providing our communities with connectivity that enriches their world. Learn more:
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Shout out to Sparklight associates from Dyersburg, TN, and Kennett, MO who recently volunteered at the Dyer County Special Olympic Spring Games!
Thank you for your annual commitment to volunteering at this event!
#SparklightCares
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Outage alert: A portion of customers in the McComb, MS, area are without service due to a third-party fiber cut. Technicians are working to restore services. We apologize for any inconvenience and thank you for your patience. Updates will be posted as they become available.
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Update 4:55 pm: Crews continue working diligently to get services restored as quickly as possible. We appreciate your ongoing patience and again apologize for any inconvenience.
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Shout out to Ira in our Phoenix office who used his Angel Day (a paid volunteer day) to volunteer at
@TeenChallengeAZ
, a faith-based organization that assists individuals in living drug-free lives. He spent day working in the kitchen and thrift store. Great work!
#SparklightCares
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Port Lavaca Customers: A vendor issue in your area is currently impacting services. Our vendor is working...
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Outage alert: A third-party fiber cut has caused a portion of customers in the areas surrounding Altus and Elk City, OK, and Borger, TX, to be without internet, phone and video services. Technicians are currently working to restore services as quickly as possible.
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Today we honor civil rights leader Dr. Martin Luther King Jr. MLK Day has been named a National Day of Service – encouraging Americans to use the day to improve their communities. As King said, "Life’s most persistent and urgent question is: ‘What are you doing for others?' ”
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Charlie Oakes, Sparklight General Manager in Long Beach/Gulfport recently spent his Angel Day - a paid volunteer day - ringing the bell for the Salvation Army in Pascagoula to raise money for those less fortunate this holiday season. Great work, Charlie!
#SparklightCares
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We're so excited about this well-deserved recognition from
@Cablefax
. Congratulations, Julie and Megan!
Congratulations to President & CEO Julie Laulis and SVP Human Resources Megan Detz of
@CableONE
, an ACA Connects Member, for being honored in the
@Cablefax
Most Powerful Women issue.
#cfxwomen
@sparklightcares
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Shout out to our associates in
#Bartlesville
who volunteered last weekend at the
@arfok
spay and neuter clinic. They assisted with the intake of the dogs and cared for them after surgery. This team of animal lovers had a great day caring for these pets 🐾
#SparklightCares
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As your digital lives have evolved, so have we. This summer, Cable ONE becomes Sparklight.
Watch the video below and read our blog at for more information about our upcoming rebrand.
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As tornado-ravaged communities across Arkansas, Illinois, Kentucky, Missouri, Mississippi and Tennessee begin recovery and restoration, Sparklight has pledged a donation to the American Red Cross to support relief efforts.
#SparklightCares
Learn more:
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Cable ONE supports an Open Internet. Read more on our blog -
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Our teams continue to work diligently to restore customer services as well as access to our phone and payment systems. We understand it is frustrating to be without service and we appreciate your continued patience as we work to resolve this disruption as quickly as possible.
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7 p.m. Update: Sparklight partners with a vendor on the primary backbone circuit that runs through Arizona. The fiber cut occurred on the vendor’s fiber, located between Yarnell and Prescott.
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Our Lewiston, Idaho team had a great time supporting the Lewiston Rotary Club's Bike Rodeo last month. More than 100 kids turned out for a free helmet giveaway, obstacle course, games, and to learn new skills and safety tips. What a great event!
#SparklightCares
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Shout out to our
#Odessa
team for a successful event with
@hallmarkchannel
earlier this month, during which 35 pets were adopted! Thank you to all who helped these animals find their forever homes!
#cableonecares
#bestinrescue
#adoptioneverafter
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Cable ONE and
@hallmarkchannel
are teaming up to help rescue animals find forever homes. The partnership includes 4 adoption events as well as a $2,500 donation to a non-profit providing services to rescue animals!
#cableonecares
#bestinrescue
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Outage alert: A portion of customers in the Prescott, AZ area are without service due to a fiber cut. Our technicians are currently working to restore services as quickly as possible and apologize for any inconvenience. Thank you for your continued patience.
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Outage alert: A portion of customers in the Prescott, AZ area are currently without services due to multiple commercial power outages. We apologize for any inconvenience. Services should resume once power has been restored. Thank you in advance for your patience.
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Cable ONE Prescott Technicians recently participated in CPR training through the American Red Cross as part of...
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Outage alert: A portion of customers in Cleveland, MS are without services this morning. Technicians are working diligently to get services restored as quickly as possible. We apologize for any inconvenience and appreciate your patience.
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Update: Our technicians have identified a fiber cut which caused the outage. They are working to repair the fiber and restore services. This can take several hours to complete. We know it is an inconvenient time to be without services and we appreciate your continued patience.
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Update: Repairs have been completed and services are now restored. If you continue to experience any issues with your service, please reboot. For further assistance, contact our 24/7 Technical Care Team at 1-877-692-2253. Thank you.
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Texas Coast Customers: Cable ONE has set up two free WiFi hot spots for those in need of Internet service....
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Note: Areas serviced by our Show Low, Prescott & Cottonwood offices include Pinetop, Navajo County, Snowflake, Taylor, Winslow, Holbrook Joseph City, Chino Valley, Ponderosa Park, Dewey, Humboldt, Mayer, Paulden, Cornville, Yavapai County, and Yavapai-Apache-Clarkdale.
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We urge all of our customers to stay safe and continue following the directives of local public safety officials.
We will continue to share updates on our Twitter page and with recorded messages at 1-877-692-2253.
Thank you in advance for your patience and cooperation. (3/3)
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“Any man can be a father. It takes someone special to be a dad.”
– Anne Geddes
Happy Father's Day to all the dads out there!
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Shout out to our associates on the Mississippi Gulf Coast who collected canned food for the “March of the Mayors” food drive. This friendly competition was designed to collect food for those most in need in Ocean Springs, Biloxi, Long Beach and Gulfport.
#SparklightCares
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A big thank you to the Aransas Pass Police Department for keeping our community updated on Hurricane Harvey...
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Update 4:45 p.m. Central: The cause of the outage is a fiber cut. We again apologize for any inconvenience and thank you for your continued patience. We will continue to provide updates as they become available.
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Update 6:20 p.m. Central: Local power has made their repairs to the damaged poles which have now allowed for Sparklight to begin making the repairs to the damaged fiber line. Thank you for your continued patience!
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Update 10 p.m. CST: Technicians are currently replacing the damaged aerial fiber and splicing will begin once that work is complete. We anticipate repairs and splicing will be completed in the early morning. We continue to provide updates as information becomes available.
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Meet Leah, a Customer Service Manager who manages CSRs in Pascagoula, McComb, Brookhaven, Natchez and Waynesboro, MS. “This is a company you can imagine yourself long term with. There is opportunity for growth,” she says. We're happy you’re on our team, Leah!
#SparklightCareers
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Associates throughout our company demonstrated a commitment to keeping our customers connected to what matters when Hurricane Ida impacted services to our customers, including Mark - a Biloxi Advance Technician who kayaked through flood waters to make repairs.
#SparklightCares
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Sparklight is
#NowHiring
Seasonal Field Technicians in
#FargoND
! Find out why Sparklight is an exceptional place to work and apply today!
#sparklightcareers
#telecomcareers
#fieldtech
#fieldtechnician
#fargojobs
#ndjobs
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Sparklight joins the nation in remembering the lives lost on Sept. 11, 2001, and honoring the heroes who saved countless others. Thank you to our associates in Prescott, Arizona, who joined other volunteers to set up 3,000 American flags for the Prescott Valley Healing Field.
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Outage alert: We are currently aware of an issue impacting Phone service for some of our customers. Our technicians are currently working to restore service as quickly as possible. We apologize for any inconvenience and thank you for your continued patience.
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Sparklight System GM Russ Young spent a day earlier this month volunteering with the Jerome Rotary putting together food and gift baskets to be distributed to more than 300 local families in need. Great job serving the community this holiday season, Russ!
#SparklightCares
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Our crews are also currently working to repair a cut fiber line and rehang dropped cables. We truly do appreciate your patience during this time and apologize for any inconvenience.
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