Happy 10 Year Anniversary to the HIGHLIGHT of my time at IU! #iubb #Hoosiers #Unbelieveable #DoYouBelieveIt

Top 5 college basketball games I’ve watched this decade. WOW! #zags

March is definitely here and it is absolute MADNESS! #OralRoberts #NCAATournament2021 #MarchMadness

I understand that there are trade-offs between customized service and standardization - but there HAS to be a better way. Perhaps a future @KelloggSchool operations class will shed light on what that better way can be. @ATTHelp #ATT #CustomerService #SundayThoughts

(my immigrant parents included) who face similar issues on a daily basis and don't have the same luxury/know-how to use technology to get the attention of business leaders to get their problems solved. So much time, energy and money is wasted waiting on optimal customer service.

@ATT customers! Now that this is behind me, I spent some time thinking through how we got here. I shouldn't have had to tweet at the #CEO of @ATTBusiness to get help. This could & should have been resolved at the customer service level. I think about the thousands of customers

UPDATE on last week's AT&T saga: I have to give credit where credit is due. @TheAnneChow heard my frustrations, reached out immediately & escalated my issues w/ her team internally. Shout out to Mike from the OOP for personally working to help resolve our issue. We are officially

No title. No security. And multiple conversations about how dark Archie was going to be? I can’t. I cannot.

6 hrs + 11 ppl later, @ATT decided to hang up on us & not resolve our issue or activate our new account. So much for being “servant leaders” @TheAnneChow #JohnStankey. @ATTHelp #TerribleCustomerService Hey @Verizon @VerizonSupport looking for new customers? We’re on the market!

Hr 6 on the phone w/ @ATT, 10 ppl later & still no resolution. Richard transferred me to Jessica > Reinhardt > Adam > Jane > Lynn > Israel > Roswell. None able to understand the issue at hand or offer any help to fix the issue. @ATTHelp #ShittyCustomerService #JohnStankey

John Stankey’s doing such a great job training his associates - supervisors and social media associates be like “we’ll call you in 30 minutes” “please DM us your issue we’ll be more than happy to help!”...only to be ghosted. @ATT @ATTHelp #TerribleCustomerService #Hour5

Honestly, this is truly comical. It’s like AT&T doesn’t even want our business. I’ve never met a group of incompetent people that can’t identify their own mistakes. Just giving us the run around - bouncing us around from one department to the next. @ATT @ATTHelp #JohnStankey

We’ve spoken to 5 agents already, entering hour number 4 today and we haven’t made any progress since where we started this morning. This is infuriating!! @ATT @ATTHelp #JohnStankey #TerribleCustomerService

Hey @ATT @ATTHelp and John Stankey, my family and I have been on the phone with customer service for 9 hours (and counting), over 3 days, to switch over our cell service from another carrier. This is NOT OK! #TerribleCustomerService #HELP #ATT #ATTCEO

Who at @amazon do I need to call to make good on that "@MichaelBJordan as Alexa's vessel" promise? #SuperBowl #AlexasNewBody

That @fiverr Four Seasons Total Landscaping commercial had me HOWLING!!! #SuperBowl

High praise from one of @KelloggSchool's finest Marketing Professors, @TimothyCalkins! Great work @mmschocolate! #SuperBowl

Hey @MountainDew! We counted 86ish bottles in that commercial! #MTNDEWMAJORMELON #MyPromotionEntry #SuperBowl

Also, @TheAmandaGorman with THE iconic moment of the night! WHAT TALENT, making poetry cool again! #Chills #SuperBowl

"Sorry your name is KAREN!" M&Ms and @danjlevy with an iconic #SuperBowl moment! #MMSTogether #MMSChocolate @mmschocolate