Silvana Buljan
@silvanabuljan
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Customer centricity specialist supporting big organizations in aligning customers and employees. Executive Coach for accompanying top mgmt during this journey.
Madrid
Joined July 2009
This is what we stand for and the secret sauce of our success ❤️ happy bondependence day Bob Macdonald and the whole Bond Brand Loyalty team incl. Drumroll and @Buljan_ES
linkedin.com
This is what we stand for and the secret sauce of our success ❤️ happy bondependence day Bob Macdonald and the whole Bond Brand Loyalty team incl. Drumroll and Buljan and Partners • A BOND Company
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¡Me alegra contaros que he finalizado mis estudios de Training Women Joining Boards en Fundación Woman Forward!
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Some great examples as benchmark for making hybrid working a 100% success. #employeeexperience #newwaysofworking
lnkd.in
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"organizations with leaders of high character — those whose employees rated them highly on integrity, responsibility, forgiveness, and compassion — had nearly five times the return on assets of those with low character" - this is f… https://t.co/9f2HNIjcMu
linkedin.com
"organizations with leaders of high character — those whose employees rated them highly on integrity, responsibility, forgiveness, and compassion — had nearly five times the return on assets of those...
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This is so important! Thanks for sharing @sebastian_ross 🙏
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Identifying a common cultural aspiration requires data and debate among senior leaders - so true!
lnkd.in
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Those who work in #cx have always used design techniques based on customer needs, jobs to be done, and expectations to improve product and service quality. So I cannot agree more on this. #customerexperience
mckinsey.com
When mapping out the customer journey, combine traditional CX practices with user-centered design processes to bring the greatest value.
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“ The vision comes first; financial performance flows from that”. Nice to read this from McKinsey 👍 #leadership #purpose
mckinsey.com
What do CEOs do? Why do they do it that way? And what matters most?
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After 20 years of entrepreneurship I´m happy to share with you that my team and I joined the Bond Brand Loyalty family! We are Buljan - a Bond company! This is exciting news and gives us the opportunity to create even more value to our customers and emplo… https://t.co/fsGv5CrXGj
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Parece que ahora SI las empresas en España apostarán más que nunca por la #experienciadeempleado #employeeexperience. El talento tiene muy claro lo que quiere y espera para respresentar a una empresa 👍
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“Wer wie ein Gründer arbeitet, überträgt das Gelernte danach auf seine Arbeit. Mitarbeiter werden spontaner, flexibler und bringen sich aktiver ein.” Wahre Worte 👍👍 #innovation #leadership #employeeexperience
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Great insights with 5 concrete recommendations for leaders 👍👏 #employeeexperience #leadership
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16,4 Milliarden Dollar Gewinn in Q1 2022 und die Analysten sind “enttäuscht” - unser System läuft komplett falsch. Wir reden viel von Transformation, halten aber gleichzeitig die kurzfristige Sicht auf Gewinnmaximierung, die an Gie… https://t.co/4GeUbjBp4q
lnkd.in
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„61 Prozent der Führungskräfte in Deutschland sehen es im laufenden Jahr als größte Herausforderung an, neue Mitarbeiter zu gewinnen, das bestehende Personal zu halten und gleichzeitig für das eigene Unternehmen zu begeistern“ #emp… https://t.co/jAAYVUmX78
lnkd.in
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Sehr gut auf den Punkt gebracht und sofort anwendbar 👍 Manager brauchen Zeit zum inhaltlichen Arbeiten und für ihre Teams, statt 90% ihrer Zeit in meetings zu verbringen #leadership #employeeexperience
lnkd.in
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Very important, especially for educating and raising children in today’s world. “If you don’t read the newspaper, you are not informed. If you read it, you are misinformed. Today it counts to be the first announcing news, whether it’s true or not”. Period.
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Worte, die wir uns zu Herzen nehmen sollten:
lnkd.in
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Croatia at the top of wind energy - well done!!
linkedin.com
Croatia at the top of wind energy - well done!!
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