Theo Papanikolaou
@servicemastery
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Service Culture Expert, Customer Experience Professional and Keynote Speaker at Positive Concepts.
Sydney, Australia
Joined November 2011
Stop thanking the residents of SWS for your monumental fuck up!#GladysClusterFukup
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Building the right culture is simply too much work for most orgnisations. It takes time and full commitment. The few that break through work at it every day. They resist the urge to take shortcuts and they stick with the initiative for the long-term.
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Check the lineup for the 2014 series of 8hr Brand Accelerators. Syd. Melb. Bris. #kpimethod
http://t.co/OMrrvTlohZ
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Whether you think you can or you think you can't, you're right either way
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Hey Paul. Will do! Thanks for your time today. Greatly appreciated :)
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