Ray Zhou
@rzhou186
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Co-Founder @Affinity__CRM
San Francisco Bay Area
Joined March 2013
💥 INTRODUCING PRODUCT INTELLIGENCE 💥 Turn your customer feedback into a product strategy.
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Every single one of these $100M+ companies were started by alumni from a single Computer Science club in a non-American high school. Cartesia Inception Labs General Catalyst CVF Wispr Flow Affinity Snapdeal Sugar boAt It's Exun Clan in Delhi Public School, RK Puram in India.
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Long time lurker, breaking a decade of silence to share an essay on what I've learned from scientists about making medicines (spoiler: it's hard) and why the future looks bright (also spoiler: AI) 🧵
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We spent the first year at @GentraceAI helping customers run traditional LLM evaluations. But we realized late last year that agents changed everything. Agents don't just generate text - they take actions, make decisions, and interact across multiple steps. Traditional
Agents are significantly more powerful than standalone LLM calls. But, debugging them is a nightmare. You can trace their reasoning and tool use, but traces get huge and are impossible to parse. To solve this, we spent the lasts several months building Gentrace for Agents,
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Introducing Account Intelligence Turn customer data → signals → action. The result is fewer blind spots, faster reactions, and proactive workflows that drive retention and revenue.
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Today we're releasing our biggest product yet... ...the first AI Agent built for B2B support. Since starting Pylon in 2022, we've observed that existing AI support products do not work well for B2B. Why? They focus too much on end-to-end ticket deflection. This is great if
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When done right, investor relations isn’t a chore but a money maker. This story from @affinity__crm founder @rzhou186 (found in our latest @metrics_co white paper) is a perfect example.
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We just bought a company. Why? Because vulnerability scanning is fundamentally broken. And I’m tired of pretending it’s fine. We acquired Coana, the best reachability analysis engine on the planet. The whole vuln industry is addicted to quantity over quality. More alerts, more
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Think design is just about looks? Think again. Design bridges the gap between vision and execution. Bringing design on early positively impacts product development, marketing, and team culture. New blog post below 👇
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Big news today: @GentraceAI raised our $8M Series A led by @MatrixVC. We’re celebrating by launching Experiments, the first collaborative testing environment for LLM product development.
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Congrats @feross and the @SocketSecurity team on the $40M Series B! Their dedication and innovative approach to security has been inspiring. https://t.co/r96gPZCED8
forbes.com
Socket has raised £40 million of Series B funding as demand grows for its tools to detect and nullify malicious actors who seek to exploit the open-source revolution
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@KMFine @Affinity @gshubham14 Ken, we can’t wait to see where you’ll take us next. Welcome to Affinity!
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@KMFine @Affinity @gshubham14 It’s been a great privilege to build this company as co-CEOs for the last decade. While this marks a big (and emotional!) decision for Shubham and me - we have never been more optimistic about the future for Affinity. Our most important work is yet ahead of us.
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@KMFine @Affinity @gshubham14 4. And most importantly, a deep connection to the core values that we founded Affinity with and that bind us together https://t.co/bgoeanlPlG
affinity.co
We’re building the future of relationship intelligence and we want you to be a part of it. Learn more about our culture and apply to one of our open roles.
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@KMFine @Affinity @gshubham14 3. His ability to align organizations and leadership teams with the highest level of operational excellence, with experience and rigorous methodology for scaling new product lines and markets
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@KMFine @Affinity @gshubham14 2. Multi-disciplinary expertise - having personally worn the hats of CPO, CMO, CCO, President, and CEO across those companies
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@KMFine @Affinity @gshubham14 1. His incredible track record - from leading Financial Engines from its earliest days to scaling Medallia and Heap, he has led multiple companies to $200M+ in ARR including 2 IPOs
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@KMFine @Affinity @gshubham14 As we got to know Ken, diving into Affinity and how we could take it to the next level - he blew us away. Our time together humbled ourselves into realizing what his operating leadership could bring to the table at Affinity. Many things stood out to us about Ken, not the least:
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@KMFine @Affinity @gshubham14 We first met Ken under the different context of a board member search. Ken was referred to us by our network as one of the strongest growth-stage CEOs our trusted friends and investors knew.
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@KMFine @Affinity @gshubham14 For the last 10 years, Shubham and I have been obsessed with bringing relationship intelligence to the world because every opportunity begins with a relationship. It was only fitting, then, that the serendipity of a relationship would lead us to our announcement today.
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