Working in #govdesign 3 years I realize we don't hear enough about the unsung work done at @HODigital This service will have immense impact on some of the most vulnerable in society 👏 @CharlotteEmilyM @liamhawkes and team #TechForGood

How the royal family operate Via ⁦@thetimes⁩

Watching whole mini series of true crime... I don't get it. People are lapping it up all around. I just don't get it though. Podcasts, TV series, movies... How much true crime can people get

"Link in the bio" is how people point back to their site/blog/product on Instagram. After almost 20 years of social media, really!.. Is this where we've got to with digital signposting users to your business

Horizontal scrolling tables on https://t.co/fIRlHjtJwW. hmm, I was sure this was made responsive in the gov UK design system #govdesign

Today I learned that MS Office got rid off Calibri font last year. Behold, Aptos a new era.

A van with a gigantic led screen on its side. It nearly blinded me while driving

I've come to full conclusion that the "ask for forgiveness not permission" mantra is the utterly corrosive to team spirit, trust and wellbeing. Forgiveness is never given but suspicions of others become permanent

UK Gov is using AI to scan the mountains of documents and help Civil Servants. Will be interesting to see what efficiency this brings. Good luck to and the team @alfie https://t.co/mt3ZV4wWW7 Watching with expectation... #govdesign #ai

Building visual literacy with diagrams. We need to balance our communication style - working digital life has too much verbose test https://t.co/HTTYSNVJ89

"I wish I had designed the UK COVID19 vaccination service... ... I have looked into other European countries’ systems and processes and none were comparable to the efficiency and ease of use of the British one." #govdesign

from Martin Fowler

"For many people the appeal of these agile methodologies is their reaction to the bureaucracy of the plan-driven methodologies. These new methods attempt a useful compromise between no process and too much process, providing just enough process to gain a reasonable payoff."

The boy asked me: "Daddy, what do you do in your job? you're always just sending people messages" Burned by an 8 year old - yes that is all I seem to do :/

Reading some very long documentation and right down the very bottom the author has put TL;DR with four bullet points

The Messages Trap. A complex topic should be more easily resolved via a person-to-person discussion but both parties are too busy. Interminably trapped stuck firing messages via emails and DMs. Complex topic becomes more complex as people keep getting the wrong end of stick.

At least every 4 years of my career I'm have to faced with the argument (usually from tech peeps) "why don't we personalise the experience" with users being required to setup all their configurations and settings in one-stop shop portal. Tried so many times, when will we learn

Nice talk today from @alfie about why are public clocks are stopped. This slide. Funding public goods is should be understood as necessary but isn't.

Today I found out one of my three gov gateway accounts was not the right one to access the gov childcare service. There's still a long way to go isn't there.

sop: a thing of no great value given or done as a concession to appease stakeholder whose main demands are not being met.

I came to pay my traffic penalty notice and they've given me a "portal" 🌪️ Wonder where this portal takes me to? #juststopportals