Optus Help
@optus_help
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We are the @Optus customer service team. Available 24/7, 365 days a year. Privacy Policy: https://t.co/7QCOhKIvHf
Australia
Joined December 2022
π² Simplify Your Recharge Payments π² Recharge your Prepaid plan automatically on your regular recharge cycle, or when your balance is running low π Learn more about AutoRecharge here β https://t.co/Jb8Z9tYOhG
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Take command of your connection and stay in the driver's seat with My Optus appβa powerful self-serve tool for managing your Optus account anytime, anywhere π π What you can do: πΈ Make payments effortlessly π Set up direct debit payments π Choose how you receive invoices
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Optimise Your Connection: Modem Positioning Tips Make the most out of your internet experience with these modem placement hacks: 1οΈβ£Position your modem: β 1β1.5m off the ground β Away from large electronic devices (TVs & speakers) β Somewhere easily accessible β In a
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π Boost Your 5G Experience: Tips for Signal Optimisation π Is your screen showing a weak 5G signal or stuck on 4G? π²πΆ Here's how to enhance it: 1οΈβ£Adjust your modem's location for enhanced coverage 2οΈβ£Tap into the 5G Setup in My Optus app to locate the nearest tower
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π Elevate Your Connection with Optus Ultra WiFi 5G Ready to experience top-notch home internet? π‘ Set up your Optus Ultra WiFi 5G modem hassle-free by following these simple steps: 1οΈβ£Unbox your modem, insert the nano SIM, and power it up 2οΈβ£Connect to the Optus network
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π± Make the switch to Optus seamless! Ready to bring your number to Optus? Follow these steps for a smooth transition: 1οΈβ£Confirm you're the account holder with your current provider. 2οΈβ£Ensure your number is active and accessible. 3οΈβ£Check for any termination fees with your
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Optus ScamWise is seamlessly integrated into My Optus app to help you stay one step ahead of scammers. Here's what ScamWise has in store for you: 1. Stay Informed: π Check My Optus app to see the number of scam SMS' and calls blocked weekly. π« Be reassured that Optus is
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We all need a little help from time to time, and if you're an Optus account holder, you can nominate a Third Party Authority to give someone else permission to enquire about your account and make certain changes π₯ To get started, take a look at our information page here β
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The Optus Home Mover experience makes moving your Optus nbn simple and easy. Book your move online. π Set your move-in date and get connected fast with a 4G SIM built-in your Optus Ultra WiFi modem. Start your move via My Optus app or visit β https://t.co/v3TedSUqmM
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Discover the future of connectivity with an Optus eSIM, your digital key to connect to the Optus network π± Enjoy the flexibility of having two numbers on the same phone β one for work and one for personal use β simply by using an eSIM and a physical SIM. Head here for more
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π Stay informed with Optus Network Status π Check out our Network Status page here β https://t.co/dbsBQTTbWC to stay in the loop on: β¨ Planned upgrades π§ Maintenance updates π« Outages alerts πͺ Unexpected events Stay informed, stay connected π»π±
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π Dive into Seamless Payments with Optus π Your payment game, simplified with Automatic payments πΌ π² Set up or manage your preferred card in My Optus app or My Account π³ Find more information here β https://t.co/U9GxeN6zTi
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Streamline your experience with Automatic Payments by following these easy steps β https://t.co/VQN6cH4Yf2 My Optus app π² Payment β‘οΈ + Add new card π³ Add details, tap Set up βοΈ Tap Got it β
No more manual stress
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Looking to optimise your viewing experience during live matches on Optus Sport, or need some help? Get started with our Support Hub here β
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Getting a new device? π± We've got you covered with over 200 device guides and visual walkthroughs. Find your visual walkthrough here β https://t.co/AFNVny9in7
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Dive into our interactive network coverage maps to explore our 5G and 4G coverage in cities, regional areas and towns. See where Optus works best for you. Discover more nowβ https://t.co/IYvqI1lqB0 Questions? Send them through to us, we're here to help.
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Optus prioritises your online security with Multi-Factor Authentication (MFA) to confirm your identity. Here's how it works: 1οΈβ£ My Optus App: If eligible, set up MFA using biometrics in the app. 2οΈβ£ One-Time Code: Alternatively, we'll send a code to your registered mobile or
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Binged all of Netflix? You can swap out or cancel subscriptions in a few clicks via Optus SubHub here β https://t.co/4ADacW6Hpi. Need help getting started? Don't wait, send us a message.
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Need help setting up or checking the configuration of your email application to work with OptusNet email? π» Check out our helpful guide here β https://t.co/oCpxx1TBCH Need a hand? Speak with our team by sending us a message today.
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