OpenSea Support
@opensea_support
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@OpenSea Support Account. Come here for product tips, updates, and more. For help go to . 📫 DM us for support. We will never DM you first.
New York, NY
Joined November 2021
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To address feedback we've received about our creator tools, we updated our collection storefront contract limits to only support the creation of up to 5 collections and 50 items per collection.
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Hey Twitter fam 👋
We're really excited to launch this account dedicated to supporting the
@OpenSea
and
#NFT
community!
A quick explainer on what
@OpenSea_Support
will be used for 👇
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Happy Friday Twitter fam!
We have two new features to share with you this week.
Let’s dive in ↯
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Happy
#NewFeatureFriday
👋
We have one update this week - Pending Transactions in Checkout!
We now notify you if a transaction is already pending for an item you are attempting to purchase.
See you next week Twitter fam!
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GM 🌞
This is the first edition of weekly threads we’ll be doing to announce platform updates to the OpenSea community.
Let’s dive in!
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Happy Friday Twitter fam!
Let’s look at this week’s new features ↯
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Happy Friday Twitter fam!
Let’s look at this week’s new features ↯
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🚨 INACTIVE LISTINGS 🚨
An inactive listing is a listing of your NFT that was never canceled and is still fulfillable.
🔧 HOW TO FIX IT
Head to the new LISTINGS tab in your profile to view and cancel inactive listings.
Learn more ↯
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Happy Friday Twitter fam!
Our list is shorter this week, but don't worry - our team is working HARD on a bunch of new features that you’ll love - stay tuned! 🤫
Let’s look at this week’s new feature ↯
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Polygon is currently experiencing stability issues that may delay or impact your transactions on the network. Our team is investigating and will report back with updates as this issue gets resolved.
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We continue to experience stability issues related to the Polygon Network that may delay or impact transactions. We will keep you updated as we continue to investigate.
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We've recently received reports from users regarding fake OpenSea support accounts.
Please only engage with this account -
@opensea_support
- we're verified now!
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🎉 Happy Friday Twitter fam!
Our contract upgrade started today.
This upgrade ensures old, inactive listings on Ethereum securely expire and allows us to offer new safety features in the future.
Let’s explain how that may affect you ↯
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Due to a technical error, a number of VOX NFTs from two collections by
@gogalagames
were briefly delisted. This issue is resolved, and all impacted items have been relisted. We’re sorry for any confusion this may have caused.
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Happy Friday Twitter Fam!
We have an update regarding the upcoming contract migration on February 18 👇
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✨ MINTING WITH MANIFOLD
You can now mint with
@manifoldxyz
when creating a collection on OpenSea!
This allows you to create a custom contract for your collection.
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⚡️ TRANSFER WARNING FOR INACTIVE LISTINGS
We built a new warning for transferring an NFT to a wallet with inactive listings that will reactivate upon transfer.
Learn more:
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Hey Twitter fam 👋
We’re back with some
#NewFeatureFriday
updates!
1) Collection Attribute Offers
2) Solscan Integration
3) Solana Speed Improvements
4) API Updates
Let’s dive in 🧵
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Friendly reminder on our contract migration ↯
To address the inactive listings issue, we’ve initiated a smart contract upgrade. This upgrade will ensure that old, inactive listings on Ethereum expire, and will allow us to offer new features like bulk cancellations.
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@BrewsbyArt
Hi there - please watch this video to confirm what the signature request to migrate listings looks like.
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GM Twitter fam ☀️
Before we dive into our weekly update, we have an important announcement 👇
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We know this change may impact our community so please don't hesitate to share how this affects your creative flow.
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A quick update on
@0xPolygon
A quick update 👇
The Polygon team has been actively working on resolving issues with the Polygon POS chain including occasional errors with Public RPCs and increased reorgs. Find more details and stay updated here:
We appreciate your feedback & support.
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Hey Twitter fam 👋
Previously, for
#TipsandTricksTuesday
, we explained how to buy an NFT with ETH.
This week, we’re going to unpack how to sell your first NFT for ETH.
Let’s dive in! 🧵
Hey Twitter fam!
Last week, for
#TipsandTricksTuesday
, we explained how to fund your wallet with ETH.
This week, we’re going to unpack how to buy your first NFT with ETH.
Let’s dive in! ↯
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Important update: As part of our contract migration process, timed auctions that sell to the highest bidder (also known as an English auction) will be invalid after 10 AM UTC / 5 AM ET on February 18.
We have important changes coming to further address inactive listings. We will keep you updated on what actions you need to take. None are required now. If you have specific questions please reach out to us at contract.upgrade
@opensea
.io.
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Happy
#TipsandTricksTuesday
Twitter fam 👋
In recent weeks we’ve mentioned several ways to save gas in NFTs.
Today we’re going to explain another way to do that - using the
@0xPolygon
network when buying, creating and selling NFTs!
Let’s dive in! 🧵
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🧵 We interrupt your afternoon to remind you that:
👉 Unfortunately, phishing attempts still exist
👉 NFT buyers and sellers are not immune to them
👉 There’s a lot you can do to prevent falling for one
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The
@0xPolygon
network is currently undergoing a period of scheduled downtime. This will delay or prevent transactions for at least a few hours. Please follow
@0xPolygonDevs
for additional updates.
Network update:
The team is currently looking into an issue with the Tendermint implementation used by one of the two layers of Polygon PoS chain.
All users funds and data remain fully secure but there is a potential threat of Polygon PoS users experiencing downtime sporadically.
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Happy
#NewFeatureFriday
Twitter fam 👋
We’ve got some blockbuster updates to share with you this week!
1) Seaport Gas Savings
2) Collection Offers
3) Hiding Suspicious Transfers
4) Featured Tabs
5) Item Cards
Let’s dive in 🧵
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Happy
#NewFeatureFriday
Twitter fam 👋
This week is short but sweet, but don’t worry, our team is working hard on some great updates!
1) Attribute Floor Prices
2) Dune Bounty Contest Winners
3) Twitter DM Support
Let’s dive in 🧵
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Happy
#TipsandTricksTuesday
Twitter fam 👋
Today we’re going to talk about one of our newest features to the OpenSea experience - making Collection Offers, and Collection Offers by Attributes!
Let’s dive in! 🧵
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Happy
#TipsandTricksTuesday
Twitter fam 👋
With one week to go until
#NFTNYC
, today we’re going to give some suggestions on how to stay safe when traveling in NFT land.
Let’s dive in! 🧵
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Welcome to our first “Tips & Tricks Tuesday” thread!
We’ll be doing these once a week to help onboard users to web3 and help everyone get the most out of using OpenSea.
As always - if you have any feedback or suggestions please leave a comment below 🙂
Let’s get started ↯
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🎸 MUSIC CATEGORY TAG
Users can now add Music as a category tag when creating collections.
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GM Twitter fam!
On our last Tips & Tricks Tuesday, we talked about the different crypto wallet options for Ethereum.
This week, we’re going to talk about how to fund your wallet with ETH.
Let’s get started! ↯
Let’s talk about crypto wallets.
Just as there are many banks, there are many different crypto wallet providers to choose from. They all serve the same purpose, but each one takes a different approach.
Below are some of the Ethereum-based crypto wallets supported by OpenSea.
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Having trouble connecting your wallet to OpenSea?
These simple steps should help. 👇
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Happy
#TipsandTricksTuesday
Twitter fam 👋
Previously, we shared some third-party apps that help with saving gas. Today we're sharing more third-party apps to help you get the most out of web3 & NFTs.
Let’s dive in! 🧵
Hey Twitter fam 👋
This
#TipsandTricksTuesday
, we’re going to give some suggestions on navigating Ethereum gas fees.
Let’s dive in! 🧵
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Lastly, we're hiring a Social Media Support Associate to help run this account!
Apply here:
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Happy
#NewFeatureFriday
Twitter fam 👋
We’re back with some new updates!
1) Updated Collection Cards
2) Mint Prices for Events
3) Best Offer on the Collection Page
Let’s dive in 🧵
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We are currently investigating a potential vulnerability in our Discord, please do not click on any links in the Discord.
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MetaMask
Available as a plugin for most internet browsers and a mobile app,
@MetaMask
is web3’s most popular wallet. If you value being able to switch seamlessly from desktop to mobile, this might be the wallet for you.
Learn more:
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🪂 AIRDROP ITEM EVENTS
Before if an item was “airdropped” into your account, it would be labeled as a “minted” event.
Now, we’ve changed our activity feed so these events will be labelled “airdrop”.
Thanks for reading - see you next week 👋
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Hey Twitter fam - we have a BIG announcement on this week’s
#NewFeatureFriday
!
1. New Marketplace Protocol - Seaport
2. Reducing Activity Feed Spam
3. First
@DuneAnalytics
Bounty
Let’s dive in ↯
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If you have a support question, make sure to check out our Help Center first at . We're adding support resources every day!
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📫 Need some help? Shoot us a DM! We are now taking support tickets via Twitter DM.
Just DM us with details about the problem, and we’ll respond and file a ticket for you right within Twitter!
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GM ☀️
A friendly reminder to all
@OpenSea
creators and collectors - don't forget to update your banners now that we've moved the profile picture to the left!
Share your new profile page look in the comments 👇
1) New Profile Pages
We’ve redesigned our profile pages to give you more opportunities to highlight your favorite content and make it easier to navigate your collections, favorites and more.
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Hey Twitter fam 👋
This
#TipsandTricksTuesday
, we’re going to give some suggestions on navigating Ethereum gas fees.
Let’s dive in! 🧵
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Ever wondered how a crypto wallet works?
Crypto wallets are the basis of web3 and understanding how they work is essential to protecting your NFTs and cryptocurrencies.
In this guide, we explain different types of wallets and how you can secure them ↯
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Do not click links in our Discord.
We are continuing to investigate this situation and will share information as we have it.
We are currently investigating a potential vulnerability in our Discord, please do not click on any links in the Discord.
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We’re rolling out an entirely new way to get help.
Starting later today, our integration with
@Intercom
will empower our community to get relevant information faster than ever through our redesigned Help Center.
Find relevant content or open a messenger window!
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🪄 PROMINENT PROPERTIES PANEL
We now display the properties panel by default.
Whether you own an item, or you are just browsing, this new design makes collection properties more discoverable.
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Hey Twitter fam 👋
This
#TipsandTricksTuesday
, we’re kicking off
#SolanaSummer
by unpacking how to get started with Solana NFTs.
Let’s dive in! 🧵
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Due to continued instability of the Polygon network (), we’re temporarily raising the minimum listing price for Polygon items to $5 to reduce network load and ensure a stable experience for our users.
An update: We are seeing additional reports of stability issues on the Polygon Network. This may result in delayed or impacted transactions. This is under investigation now.
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We'll be sharing weekly updates about the OpenSea platform, new products, and tips & tricks!
We will also share any alerts about site stability and maintenance. Make sure to check 👉
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🔁 WALLET SWITCHER
You can now switch between wallets in the wallet sidebar! Click on the downward arrow next to your profile name and select the wallet to switch to.
Learn more:
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⛔️ LOW LISTING WARNING
We also have a similar warning for when you list an item far below the floor price.
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Happy Friday Twitter fam 👋
We’ve got some great updates to share this
#NewFeatureFriday
:
1) New Profile Pages
2) New Collection Pages
3) Seaport Follow-up
4) Seaport Audit Contest
Let’s dive in 🧵
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⚠️ LOW OFFER ACCEPT WARNING
Users will see a new warning for accepting offers that are far below the current floor price.
This protects our sellers if they are quick to accept an offer or mistakenly sell without noticing the extreme difference in floor price.
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How to stay safe in Discord & social apps in Web3 🧵
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🔍 SEARCH IMPROVEMENTS
We’ve revamped our search to be more accurate and relevant! Collection name search has now been fixed to account for collections with spaces in their names.
Try it out!
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🔍 ITEM SEARCH IMPROVEMENTS
We improved our search logic to do better keyword matching - try it out!
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The TL;DR:
❌ We'll never ask you to transfer ETH
❌ We'll never DM you first
❌ We'll never tells buyers to contact sellers
❌ Fees are always paid by the buyer
👍 If we reach out by email, it’s from: help
@support
.opensea.io
👍 Need help? Do so here:
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Other search improvements:
⬆️ Accounts that are verified will rank higher
⬆️ Collections from accounts that are verified will rank higher
⬇️ Collection names that repeat the same words will rank lower
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🔗 BLOCK EXPLORER LINKS FOR COLLECTIONS
You can now get to the block explorer for any collection directly from the collections page. This provides an additional way to verify if a collection is legitimate.
Works for collections on Ethereum, Polygon and Klaytn.
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3) Paste your wallet address as a ‘recipient address’ when withdrawing from your crypto exchange.
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Unfortunately, Metamask doesn’t support typed signatures through Trezor yet. This means that if you're a Trezor user, with our new contract you can still log in, move items, fill listings, and accept offers. But you can't list or offer until Metamask rolls out additional support.
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Zerion ()
@zerion_io
is a wallet provider and multi-chain wallet watcher. Zerion has a widget that lets you monitor gas prices on Ethereum and Ethereum-compatible chains like Polygon.
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⏳ UPDATED LISTING DURATION
We’ve added 3 months and 6 months as new options when listing an item.
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Before we go, make sure to check out our latest announcement video - and stay tuned for more next week 👋
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📝 IMPROVED REPORT COLLECTION TOOL
We’ve improved our report collection tool.
- You can now expect better search results when looking for collections.
- We’ve added a verified icon for verified collections.
Thanks for reading! See you next week 👋
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This issue should now be resolved. Please let us know if you run into any additional delays.
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🔗 OFFICIAL LINKS
We’ve launched a mobile-friendly page with all of OpenSea’s official links.
View it here:
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Happy Friday Twitter fam!
Let’s look at this week’s new features ↯
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We have important changes coming to further address inactive listings. We will keep you updated on what actions you need to take. None are required now. If you have specific questions please reach out to us at contract.upgrade
@opensea
.io.
In our continued effort to address the inactive listings issue, we’ve initiated an upgrade to the smart contract we use. This upgrade will ensure old, inactive listings expire and allow us to offer new features to prevent this issue in the future.
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@LeonidasNFT
@Etherlambos
Thanks for bringing this issue to our attention! We’re looking into it now.
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Ready to learn more about how to protect yourself against malicious activity? We’ve got you covered. 👇
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@sharafi_eth
@opensea
Hi there - we’re sorry to hear about this. Please email antifraud
@opensea
.io and share your ticket # so our Trust & Safety team can assist. Thank you.
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We’re working to resolve performance issues related to our database. Events on Ethereum, Polygon and Klaytn may be delayed while we investigate this issue.
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An update: We are seeing additional reports of stability issues on the Polygon Network. This may result in delayed or impacted transactions. This is under investigation now.
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Hey Twitter fam - welcome back for another
#NewFeatureFriday
with BIG updates ↯
1) Verification: Broadened Eligibility and Updated System
2) Copymint Prevention
3) Trait Search %
4) Removing Empty Collections from Search Results
5) Collection Refresh Button
6) Stream API Beta
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🔗 TWITTER CONNECT FOR PROFILES
We've introduced a new setting where users can directly connect and authenticate with their Twitter account to prove direct ownership.
Learn more:
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🎆 NEW NOTABLE DROPS CAROUSEL
We’ve updated our notable drops carousel design and added support for GIFs.
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⭐️ UPDATED DAI LOGO
We’ve updated the DAI currency icon on Ethereum and Polygon to make it more visually distinct from the ETH icon to reduce confusion.
Thanks for reading, see you on the next
#NewFeatureFriday
!
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Hey Twitter fam - welcome back for another
#NewFeatureFriday
!
This week we shipped a bunch of new features across Ethereum, Solana and Polygon.
Let’s dive in ↯
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1/
Last night, an attacker posted malicious links in several of our Discord channels. Our analysis shows the attack had limited impact: <10 wallets were impacted with stolen items amounting to <10 ETH.
We’ve not seen any new malicious posts since 4:30am ET.
More 👇
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Collections and accounts that have authenticated their Twitter account will now display the text “Ownership verified” when hovering over the Twitter logo.
Learn more:
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@ApesRus_io
@opensea
Hi there, please submit a ticket at . Please share your ticket # and I'll forward it to our support team. Thank you!
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Hey Twitter fam 👋
A friendly reminder to always be vigilant in Web3. Check the thread below for some handy tips on how to stay safe!
How to stay safe in Discord & social apps in Web3 🧵
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Help us analyze which NFT projects brought in the most true new wallets (not alts!) into NFTs. A total prize of $5,000 USDC to be divided among the best 3 submissions.
Good luck!
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Update from our CTO on the phishing attack from last night
1) Sharing a technical run-down of the phishing attacks targeting
@OpenSea
users, including some web3 technical education.
👇
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Deposits and withdrawals are currently paused for maintenance on the Polygon Network. This may affect or delay your ability to bridge funds from Ethereum to Polygon.
All funds are safe and will be reflected once maintenance is finished.
Learn more:
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Thanks for reading - we hope you enjoyed learning how to use Collection Offers!
Please leave any feedback in the comments below. For more info, check out our help center article on this feature:
We’ll see you on the next
#TipsandTricksTuesday
!
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We've seen some comments and questions about Trezor support and wanted to provide some additional info. ↯
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🔍 NEW SEARCH ICON ON MOBILE WEB
We’ve made it even easier to search on mobile web. The search bar is now visible in the main view.
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✨ To migrate your item listings please head to .
For instructions, please watch this tutorial video.
Learn more:
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