Ombudsman Toronto
@ombudsmanTO
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We hold the City of Toronto accountable to the people it serves. If you feel you’ve been treated unfairly by the City of Toronto, talk to us.
Tkaronto
Joined October 2010
Happy New Year! We will be closed on January 1, 2026. If you feel you've been treated unfairly by the City of Toronto and wish to file a complaint, you can: 📲Leave a message: 4163927062 📩Send an email: ombudsman@toronto.ca 🖱️Complete the online form:
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Happy Holidays! We will be closed on Dec. 25 and 26. If you feel you've been treated unfairly by the City of Toronto and wish to file a complaint, you can: 📲Leave a message: 4163927062 📩Send an email: ombudsman@toronto.ca 🖱️Complete the online form:
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A senior tenant felt dismissed after filing a harassment complaint with his housing provider. Learn more about how we made recommendations for clearer communication around complaint outcomes to Toronto Seniors Housing Corporation (TSHC):
ombudsmantoronto.ca
Transparency means clearly communicating how a complaint is handled and explaining the reasons for the outcome as fully as possible, even when some details must be withheld due to privacy concerns....
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Ombudsman Addo made 18 recommendations to address these issues and prevent this from happening to others. Read our full report:
ombudsmantoronto.ca
Ombudsman Kwame Addo’s investigation found that the City’s Employment and Social Services (TESS) division made multiple errors in how it responded to a Toronto mother who received $25,546 in excess...
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The investigation found that the City made multiple errors in how it treated a Toronto mother who had received excess social assistance benefits.
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Yesterday City of Toronto Ombudsman Kwame Addo released a new report on an investigation into the City’s handling of a resident’s social assistance overpayments. More info: https://t.co/NdT6TQQ5RH
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“Dina’s experience is a reminder that there are real people behind every decision the City makes. I’m grateful for her persistence in coming forward – it has forced changes that will better support some of the most vulnerable in our city.” – Ombudsman Kwame Addo
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Ombudsman Addo’s 18 recommendations address these issues and prevent others from facing similar difficulties. Read the full report:
ombudsmantoronto.ca
Ombudsman Kwame Addo’s investigation found that the City’s Employment and Social Services (TESS) division made multiple errors in how it responded to a Toronto mother who received $25,546 in excess...
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Our investigation revealed multiple issues in how the City assessed what Dina owed and how it managed her file, including how it communicated decisions that had significant consequences for her.
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Today, Ombudsman Addo released a new report with the results of an investigation into the City’s handling of a resident’s social assistance overpayments. Find out more about how we helped a Toronto mother, Dina, get the answers she needed and deserved: https://t.co/NdT6TQPy29
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The voicemail issue we were experiencing on our main intake phone line has been resolved. Thank you for your patience! If you need to get in touch, please: 📲Call us at 416-392-7062 📩Email us at ombudsman@toronto.ca 🖱️Use our online complaint form at
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Our intake line (416-392-7062) is experiencing technical issues and we may not receive your message. We’re working to fix this as soon as possible. In the meantime, please email ombudsman@toronto.ca or use our online complaints form: https://t.co/cJxAMC7XdP
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Ombudsman Kwame Addo and Deputy Ombudsman, Housing, Reema Patel urge the federal government to provide adequate funding for City shelters. Read our letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson: https://t.co/K5X9tbDB0j
ombudsmantoronto.ca
Read Ombudsman Toronto’s letter to The Honourable Lena Metlege Diab and The Honourable Gregor Robertson, urging the federal government to provide adequate funding to the City of Toronto to ensure...
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A new condo owner was worried that she hadn’t received any property tax bills. The problem continued even after she contacted staff at Revenue Services. Learn more about how we helped: https://t.co/9W3hSbMB3o If you feel you have been treated unfairly by the City, get in touch.
ombudsmantoronto.ca
Fairness requires timely communication. When delays happen, we step in to ensure residents aren’t left waiting indefinitely for essential services. We help bridge communication gaps in order to...
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You deserve fair treatment from the City of Toronto. Our team at Ombudsman Toronto is here to help. We hold the City of Toronto accountable to the people it serves — you. If you feel you have been treated unfairly by the City, get in touch:
ombudsmantoronto.ca
Every person in Toronto deserves fair treatment from the City of Toronto and has the right to speak up if they don't get it.
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If you believe you have experienced unfair treatment or service from the City of Toronto, reach out to Ombudsman Toronto. We are here to listen and help.
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An ombudsman helps ensure fairness between people and government, handling complaints in an impartial, confidential and independent manner. An ombudsman is neutral, not an advocate for the person making the complaint, or for the government being complained about.
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Happy #OmbudsDay! Today, we recognize ombudsmen worldwide and their vital role in empowering voices and resolving challenges.
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#OmbudsDay is this Thursday, a global celebration of the work ombudsman/ombudspersons do to empower voices and resolve challenges. Learn how our team at Ombudsman Toronto can help if you feel you've been treated unfairly by the City of Toronto: https://t.co/NrtUKcLm4F
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Thanks to @TOCouncilFire for having us at the 8th Annual Indigenous Legacy Gathering. We really enjoyed learning from and listening to community members.
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