Niantic Support
@NianticHelp
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Official support account for @pokemongoapp, @pikminbloom, @mh_now_en and @nianticwayfarer. Now a part of @Scopely!
San Francisco, CA
Joined April 2017
Trainers, due to an issue on January 4th, 2026, trading Pokémon caught in 2020 or earlier did not result in a Lucky Trade. This issue was resolved. Affected Trainers have been granted Lucky Friend status with the friend they traded with. We apologize for this issue. #PokemonGO
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Hunters, while "Exchangeable materials" were noted in the official blog/FAQ as rewards for Base Defense riftcharged monsters, please note they are not included in the actual rewards. We deeply apologize for the inconvenience caused by this incorrect information. #MHNow
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Not just shopping—designing your future wardrobe! Every SHEIN look starts with real-time insights, exclusive drops of just 100–200 pieces, and the latest styles restocked. Our goal: avoid overstock and create looks that truly reflect your unique style.
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Hunters, thank you for playing Monster Hunter Now. Based on the feedback we received from all of you, we have updated the FAQ regarding Base Defense.(As of December 22, only Japanese and English are available.) https://t.co/zqpHCJGxcD Thank you for all the feedback. #MHNow
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Trainers, The issue preventing +10 ranks from being granted with the following purchases has now been resolved: - GO Pass Deluxe: Winter Holiday Ultra Ticket Box - GO Pass Deluxe: Winter Holiday + 10 Ranks Affected Trainers have received the +10 ranks. #PokemonGO
Trainers, We’re investigating reports of an issue where the following bundles purchased on the Pokémon GO Web Store did not grant the expected +10 ranks: - GO Pass Deluxe: Winter Holiday Ultra Ticket Box - GO Pass Deluxe: Winter Holiday + 10 Ranks #PokemonGO
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We'll share further updates with Trainers who may have been affected. #PokemonGO
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Trainers, We’re investigating reports of an issue where the following bundles purchased on the Pokémon GO Web Store did not grant the expected +10 ranks: - GO Pass Deluxe: Winter Holiday Ultra Ticket Box - GO Pass Deluxe: Winter Holiday + 10 Ranks #PokemonGO
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Trainers, we’d like to confirm that the two additional Special Trades for Gigantamax Snorlax Max Battle Day do not stack with the one additional Special Trade from the Seasonal Bonus. Trainers can complete up to 3 Special Trades during Gigantamax Snorlax Max Battle Day.#PokemonGO
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Trainers, please note that 25 wins are required to advance from Rank 19 to Rank 20 in GO Battle League during the Precious Paths season. We will be updating the blog to reflect this requirement. All other rank-up requirements remain the same as previous seasons. #PokemonGO
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Reach Forever Friends status! In this new Friendship level above Best Friends, you can keep earning friendship points to get more rewards. In addition to XP, you’ll get the chance to make a Remote Trade every time you earn enough friendship points. https://t.co/szFHwh2l1s
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Hunters, this bug was fixed around 16:00 (JST) on Wednesday, December 9, 2025. We sincerely apologize for any inconvenience this may have caused. #MHNow
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Hi Trainers, The Forever Friends and Remote Trade features are entering a phased rollout starting today, beginning with New Zealand. We'll share more information about when these features will be made available globally at a later date. Stay tuned! https://t.co/szFHwh2l1s
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Hunters, there are some important things to keep in mind about the update scheduled for December 11 at 00:00 AM (UTC). Please check the Community Forum for details. https://t.co/RzIvOuzdHq
#MHNow
community.monsterhunternow.com
English follows after Japanese ハンターの皆さん、日本時間12月11日9:00に予定されているアップデートに関係するお知らせとなります。ご確認いただけますと幸いです。 新シーズンに関する注意事項 アップデートを適用するには日本時間12月11日午前9:00以降、アプリの再起動が必要です。再起動をしない場合、正常にゲームがプレイできない、新しく実装された機能が利用で...
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Trainers, we are investigating an issue affecting all Team GO Rocket battles, including Grunt, Leader and Boss Battles, causing a "Battle not completed" error message to appear and the battle to end before completion.
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Hunters, a bug causing the game to crash on specific Samsung devices has been occurring since V111, released on Thursday, December 4, 2025. Please check the forum for details. We sincerely apologize for any inconvenience this may cause. https://t.co/hKiRjl9dgU
#MHNow
community.monsterhunternow.com
不具合タイトル: Samsungの特定の端末にてゲームがクラッシュする 不具合詳細: 2025年12月4日(木)リリースのV111より、Samsungの特定の端末にてゲームがクラッシュする不具合が発生しております。 ステータス: 修正済みです。 Issue Title: Game crash on specific Samsung devices Issue Description: A bug...
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Trainers, we have corrected a price discrepancy where the Masterwork Research: A Precious Catch was sold at a lower cost in the Samsung Galaxy Store. Those who already purchased the research will not be affected by this correction. #PokemonGo
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The December Community Day ticket will be replaced with the Journey to Paldea Premium Timed Research for affected Trainers soon. https://t.co/q2lRNc0uzN (2/2)
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Trainers, we've resolved an issue where purchases of the Journey to Paldea Ultra Ticket Box in the Pokémon GO Web Store incorrectly included a December Community Day ticket instead of the Journey to Paldea Premium Timed Research Ticket ticket. (1/2)
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Trainers, please note that the current GO Battle League season is an Interlude Season. As such, Ranks 21+ are temporarily removed for the duration of Precious Paths. Please stay tuned to the official blog for information about GO Battle League changes for next season. #PokemonGO
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Hunters, we have updated our FAQ page with the information about the "Mysterious Driftstones [L],” which will make their debut in Driftsmelting Bonanza. Make sure to check it out! (As of November 21, only Japanese and English are available.) https://t.co/ymgiOoDzD7
#MHNow
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