NianticHelp Profile Banner
Niantic Support Profile
Niantic Support

@NianticHelp

Followers
455K
Following
1K
Media
61
Statuses
186K

Official support account for @pokemongoapp, @pikminbloom, @mh_now_en and @nianticwayfarer. Now a part of @Scopely!

San Francisco, CA
Joined April 2017
Don't wanna be here? Send us removal request.
@PokemonGoApp
Pokémon GO
3 days
Hi Trainers, The Weekly Challenges feature is entering a phased rollout starting today, beginning with New Zealand. We'll share more information about when weekly challenges will be made available globally at a later date. Stay tuned!
91
83
1K
@NianticHelp
Niantic Support
3 days
Banned Species: Alolan Ninetales, Alolan Sandslash, Alolan Sandshrew, Corviknight, Galarian Corsola, Jellicent, Kingdra, Lapras, Honedge, Doublade, Aegislash
1
1
47
@NianticHelp
Niantic Support
3 days
Allowed Types: Dragon, Flying, Ghost, Ice, Psychic Banned Types: Dark, Rock Restricted Categories: Legendary Pokémon, Mythical Pokémon, Shadow Pokémon, Mega Pokémon, Ultra Beasts
3
2
47
@NianticHelp
Niantic Support
3 days
Trainers, we’d like to clarify that Dark- and Rock-type Pokémon are also prohibited in the 2025 Championship Series Cup, taking place from November 19, 2025, at 1 p.m. PT to November 25, 2025, at 1 p.m. PT. Please see the thread details below for the full rules. #PokemonGO
34
14
185
@PokemonGoApp
Pokémon GO
6 days
Hi, Trainers! In appreciation of our Trainer community, we are offering a free Item Bag upgrade that increases its capacity by 200, so head to the shop to claim your reward. This free offering will be available from today until November 30 at 11:59 p.m. local time.
180
278
3K
@NianticHelp
Niantic Support
6 days
Trainers, We’ve resolved an issue where the seasonal bonus guaranteeing one Rare Candy XL was not applied during the Shadow Lugia and Shadow Ho-Oh Raid Hours. We’ll share more details for affected Trainers at a later date.#PokemonGO
65
19
284
@NianticHelp
Niantic Support
6 days
Hunters, in order to celebrate Riftborne Legiana appearing in the game, Legiana weapons eligible for style customization can be crafted/upgraded at a discounted cost! For more details, please refer to the FAQ page. https://t.co/PZ5Lv5iCY9 #MHNow
4
6
45
@NianticHelp
Niantic Support
7 days
Trainers attending Pokémon GO Wild Area 2025: Nagasaki, due to the rain, the ground may be slippery. For your safety, take extra care while playing today! #PokemonGOWildArea #PokemonGO
26
7
242
@NianticHelp
Niantic Support
8 days
Trainers attending Pokémon GO Wild Area 2025: Nagasaki, please help improve network conditions in Nagasaki Seaside Park by avoiding overcrowded areas to ensure a stable Wi-Fi connection for everyone using the free network "wildarea2025." #PokemonGOWildArea #PokemonGO
52
19
285
@NianticHelp
Niantic Support
10 days
This issue is scheduled to be fixed with the V111 server release. We sincerely apologize for any inconvenience this may have caused. #MHNow
1
1
20
@NianticHelp
Niantic Support
10 days
Hunters, after the V110 server release around 9:00 AM (UTC) on Wednesday, November 5, 2025, the "Divine Blessing" skill, which should have been obtainable from Driftstones, has been unintentionally excluded. (To be continued in the next post.) #MHNow
3
5
31
@NianticHelp
Niantic Support
10 days
Trainers attending Pokémon GO Wild Area: Nagasaki, we recommend downloading all game assets over Wi-Fi before arriving at the venue to ensure the best gameplay experience. https://t.co/EVSGLu0rCz #PokemonGOWildArea #PokemonGO
13
15
173
@PokemonGoApp
Pokémon GO
11 days
Hi, Trainers! In appreciation of our Trainer community, level-up rewards now include room for an additional 400 items in your Item Bag! These upgrades have been granted according to your level. Log in today to find out how many more items you can hold!
323
171
3K
@NianticHelp
Niantic Support
13 days
Trainers, we apologize for the server issues that affected Mega Rayquaza Raid Day. We have reimbursed Raid Passes that were lost during the affected period. Please see here for more details: https://t.co/hId0BSt1GZ Thank you for your patience. #PokemonGO
242
50
650
@NianticHelp
Niantic Support
16 days
#PikminBloom Players may have experienced frequent network errors and have difficulties connecting to the game server during 00:00 - 00:30 JST 11/01. Please note that this issue has now been fixed. We sincerely apologize for the inconvenience.
32
3
32
@NianticHelp
Niantic Support
20 days
Hunters, the event that began today, October 27, 2025, at 9:00 (local time), significantly reduces the materials required to upgrade Halloween-limited equipment. To ensure the event is properly reflected in the game, please restart the app once after the start time. #MHNow
25
5
65
@NianticHelp
Niantic Support
25 days
Hunters, as of today(October 22, 2025), once you consume materials to select a style, you will be able to reselect that style without consuming materials again, even after removing it. Please check here for details. https://t.co/tToeKcDWHu #MHNow
51
6
75
@NianticHelp
Niantic Support
26 days
Hunters, we have updated our FAQ page with the information about the "Mysterious Driftstones [K],” which made their debut in Driftsmelting Bonanza. Make sure to check it out! (As of October 21, only Japanese and English are available.) https://t.co/ymgiOoDzD7 #MHNow
17
8
63
@NianticHelp
Niantic Support
30 days
Trainers, the header for GO Pass: October mistakenly listed a Lucky Trinket as a reward for reaching Rank 100. In addition to the PokéCoin rewards at Rank 100, Trainers who have upgraded to GO Pass Deluxe will receive a free Time Research rewarding a Lucky Trinket. #PokemonGO
300
68
1K
@NianticHelp
Niantic Support
30 days
Trainers, please note that you may experience an approximately 10-second delay in rejoining a Raid Battle after all of your Pokémon have fainted. We are currently working on addressing this issue. #PokemonGO
354
50
739