Suman Bhattacharyya
@newsient
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Business and technology reporter. Bylines @WSJ, @industrydive, @amerbanker and others.
Philadelphia, PA
Joined September 2015
Companies love to have chatbots on their websites. Consumers don’t like to use them. What’s behind the disconnect? https://t.co/RwwVdRnlNo
wsj.com
Companies make all sorts of mistakes with their consumer chatbots. Here are the most annoying ones—and how some companies are trying to address them.
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Robot lawyers? More like lawyers for robots. Everything from copyright disputes to corporate drama has driven demand for legal talent amid the generative AI gold rush.
bizjournals.com
Hiring for legal talent with AI skills has exploded this year as companies race to incorporate the hot technology into their products.
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Before companies donate money to philanthropy, they need to ask themselves some difficult questions
wsj.com
No. 1 corporate-philanthropy question: Is it best to just write a check?
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Medical-device recalls are delayed for all sorts of reasons. Is one of them how much stock the CEO owns in the company?
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Companies have every reason to make returns more difficult, except for one thing: the consumer.
wsj.com
Customer returns are way up over the past couple of years. How can companies make it easy for customers, without seeing their costs skyrocket?
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Truist Foundry, the bank's 45-person innovation team led by Long Game co-founder @lindskholden, will test and develop new product offerings
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The rise of remote work has made learning new technology more difficult for many new employees
wsj.com
Too many companies give a little training and then figure employees can learn on their own. Here’s how to make sure employees get up to speed quickly.
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For companies looking to ease supply-chain pressures, greater gender diversity may improve efficiency, researchers say
wsj.com
The research suggests that greater gender diversity can improve supply-chain efficiency.
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Some banks plan to push back on requests for payment data: "Amalgamated Bank will carefully scrutinize any subpoenas for information related to the prosecution of women for exercising their right to choose and object to the fullest extent possible."
nytimes.com
Financial companies collect a lot of payment data from customers. Prosecutors could subpoena those records for evidence of abortion, legal experts say.
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At @DigitalAssets, tech hires will build digital infrastructure to support services for cryptocurrencies beyond bitcoin
wsj.com
Fidelity Digital Assets aims to add 110 technology workers by year-end as it branches out to digital currencies beyond bitcoin.
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Does anyone know what @VMware does? Well, @Broadcom ‘s $61B deal reflects the role of #virtualization that replaces expensive hardware with #software #CIO #VMware #Broadcom @angusloten @IsabelleBiscuit @newsient
wsj.com
The $61 billion acquisition of VMware reflects growing demand for software applications that replace expensive computer hardware.
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MyPOV: it’s the citizens data and it should be fully transparent, not selectively transparent. Santiago Garces, incoming CIO of the city of Boston, said he would build on the city’s data analytics and open-data efforts.
wsj.com
Santiago Garces will start as CIO of the New England city in May, following top roles in open-data efforts in South Bend and Pittsburgh.
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Stephen Lopez, the new CIO for the Association of American Medical Colleges, wants to increase the speed and agility of the system used for helping medical student apply for residency programs https://t.co/Wo8PDEsQsE via @WSJ @AAMCtoday
wsj.com
The new chief information officer of the Association of American Medical Colleges said he is upgrading the system medical students use to apply for residencies by moving applications to Amazon’s...
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Boston's next CIO @SantiOnCities said he'll build on the city’s data analytics and open-data efforts
wsj.com
Santiago Garces will start as CIO of the New England city in May, following top roles in open-data efforts in South Bend and Pittsburgh.
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Wage inflation in the technology sector is accelerating, pressuring companies to boost compensation for key roles by 20% or more as they compete for a limited pool of workers.
wsj.com
Many technology workers are commanding compensation increases of 20% or more, corporate tech chiefs say.
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Jack Daniel’s whiskey maker Brown-Forman restructured its technology leadership around the supply chain, which the company’s chief financial officer identified as a source of pressure
wsj.com
Jack Daniel’s whiskey maker Brown-Forman in March restructured its technology leadership around the supply chain, which the company’s chief financial officer has identified as a source of pressure.
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Texans, if you've ever dreamed of gallons of Cookie Two Step soaring right to your door, you're in luck! @Wing's drone delivery service is coming to Little Elm, transporting everything from first-aid kits to Blue Bell ice cream. (via @newsient)
wsj.com
Walgreens will oversee deliveries via Wing drones from a staging area in a parking lot in Little Elm, Texas.
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Companies under pressure to modernize their technology increasingly are looking to interim CIOs to fill leadership gaps.
wsj.com
Companies under pressure to modernize technology in the middle of a frenzied talent market increasingly are looking to interim chief information officers to fill leadership gaps.
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Companies are increasingly using their venture-capital arms to pour money into startups that could help them profit from the energy transition, reports @MsKimberlyChin
wsj.com
Companies are increasingly using their venture-capital arms to pour money into startups that could help them profit from the energy transition.
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