National Grid MA
@nationalgridMA
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Serving the Massachusetts community. For customer care, send us a DM M-F 9am-6pm
Massachusetts
Joined January 2023
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We recognize today’s power outage has been a challenge for many. We’re delivering calzones and pizzas from
@AvellinosMA
,
@ZestyspizzaMA
and
@TripoliPizza
to the Robb Center in Andover (30 Whittier Court), the N. Andover Shelter (481 Sutton St), and the Lawrence Command Center…
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🐑 ☀️ Did ewe know we recently launched our first-ever
#solargrazing
pilot at two company sites in Attleboro, MA? Steve Woerner, President, National Grid New England – recently sat down with
@cbssaturday
to discuss how grazing sheep can help nurture the growth of renewable…
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Since the start of a powerful storm that brought damaging winds and heavy rain across Massachusetts, we have restored service to over 210,000 impacted customers.
Our crews are working as safely and quickly as possible to get the lights back on for the holidays. Additional crews…
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Thank you to our crews and colleagues who helped restore power to over 270,000 Massachusetts customers impacted by Monday's powerful storm that brought damaging winds and heavy rain across the state. To our customers - we truly appreciate your patience and support as our crews…
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Last Saturday we had the opportunity to support two amazing events in Boston!
Our team joined
@BostonNAACP1911
for a
#NAACPBosDayOfActionandService
to help enhance the aesthetic appeal & livability of Boston's neighborhoods 🏡 and
@CityOfBoston
's Scoops & Hoops - a local event…
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We are prepared for a powerful winter storm to impact MA Monday evening through Tuesday, bringing significant snow, strong winds, and possible coastal flooding into the region. Some areas across the state have the potential for snow accumulations of up to 18 inches. Additional…
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Thank you for your patience and cooperation as our crews continue to restore power to everyone affected by this week’s group of storms. We know it’s not easy to be without power, multiple times this week for some, especially during the winter months. We’re working as safely and…
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We're pleased to announce that we've received two
@Edison_Electric
Emergency Recovery and Response awards, recognizing our exceptional emergency storm response and subsequent restoration of electric service during multiple severe weather events in Massachusetts from 2022 to…
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Our crews are continuing to assess damage, clear trees, and make repairs to electrical infrastructure, wherever conditions are safe to do so, into the evening.
The safety of our customers, communities, and crews is the top priority during any power restoration process.
Track…
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It's still
#HispanicHeritageMonth
, which means we are proud to continue highlighting the diverse backgrounds of our team. Originally from Venezuela 🇻🇪, Arnaldo is our Lead Product Developer on the Solar and Storage team. Arnaldo is also part of our Hispanic Professional…
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On his day off one afternoon, Mike Bloom - a lineworker out of our North Adams Yard, decided to take his kayak out for a relaxing paddle on Windsor Lake. While there, he noticed a group of kids in distress screaming for help. As he approached, he noticed a boy clinging to an…
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We are responding to a powerful storm impacting MA today, bringing gusting winds and heavy rain into the region. We have secured nearly 500 field-based crews and over 1,400 personnel to respond to this storm.
The primary concerns associated with this storm are the strong winds of…
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Our workforce development program features four academies for work-ready adults, college students, students in vocational/technical high schools and middle school students. Our goal is to build a sustainable, systemic pipeline of diverse talent to lead the energy transition. ⚡🌎
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Earlier today,
@jeffroy
and
@RepDanRyan
joined our workers from USW L12012 in
#Charlestown
to see firsthand how we are working to strengthen our gas distribution system to make it safer, more reliable, and less leak-prone for our customers and communities. 👷♀️🏗️🚧
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We're proud to announce that we have partnered with 8 Chambers of Commerce in MA to distribute $800k to 800 small businesses in the Bay State! So far this year, we've donated $1.8m to help support local small businesses:
#GridForGood
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Never touch downed power lines, and always assume that any fallen lines are live electric wires. If you see one, report it immediately to us, or your local emergency response organization.
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Our crews are responding to damage brought on by a storm overnight in Massachusetts and are in the process of repairing damage caused by a wind storm, such as replacing this broken utility pole in 📍 Leominster.
📱 Customers are encouraged to stay informed by registering for…
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Last week we joined
@MayorWu
,
@BHA_Boston
& others to celebrate the selection of Franklin Field Apartments in Dorchester as the site of our second geothermal pilot in Massachusetts.
Our collaboration with BHA will provide heating and cooling to 129 residential units.
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In partnership with
@AmplifyLatinx
, The Asian Business Empowerment Council,
@BECMAinc
&
@MALGBTCC
we're excited to announce the launch of our $500k Small Business Impact Initiative! 🎉
Over the next three years, we'll help provide a $10k capacity-building grant to 50…
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We understand the frustrations around power outages across Massachusetts, especially as we approach a major holiday weekend.
Additional crews are being allocated to the hardest-hit areas and are working around the clock to restore service to all of our customers as quickly and…
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We were so proud to support the LGBTQ+ community at
#PrideWorcester
over the weekend. The festival included a variety of
🌈 LGBTQ+ allies
🎨 Artists
🎸 Live performances and
📣 Speakers
We remain committed to creating a work environment where every member of the LGBTQ+…
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As of 4:30 p.m., approximately 6,000 customers remain without power, with over 270,000 having service restored. Our crews remain in the field working toward full restoration and will continue to work around the clock until every last customer has their service restored.
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Thank you to everyone who joined us at yesterday’s Clean Energy Transition event
@PolarPark
w/
@AIMBusinessNews
. Special thanks to our panelists
@JeffRoy
@massbiomed
@EversourceMA
@TweetWorcester
. Great event! Learn more about our Future Grid Plan
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Massachusetts residents: Get energy assistance this winter. Applications are now open for the Home Energy Assistance Program (LIHEAP):
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Last month's BFit Challenge was a success! 👏👏👏
📋 2,276 total registrants
👉 127 National Grid employees
💵 $860k+ raised for first responder & military charities
We're proud sponsors of this annual event - and we couldn't do it without your help! Thank you.
@NHLBruins
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In honor of
#InternationalDayoftheGirl
, we asked colleagues to give us their messages for girls. Here's what Lexi on our Complex Project Management team had to say:
“I think it’s important girls feel strong - confident and secure in themselves. Girls should feel empowered to…
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The Grid for Good program is seeing much participation, with over 6,200 employees volunteering in communities across the Bay State.
Read more about our efforts here:
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Our crews have been working hard to restore power following yesterday’s storm, which caused extensive damage throughout Massachusetts, flooding streets and bringing down trees, tree limbs, wires, and over 350 poles.
Since the start of the storm, over 250,000 of our customers…
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The electrical grid is about to undergo some major changes to meet the demands of tomorrow. ⚡️
We've recently filed a proposal that would enable charging for more than 1 million EVs, 750,000 heat pumps and generate $1.4 billion in economic activity that would create 11,000…
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It’s normal for outage numbers and Estimated Time of Restoration (ETR) to fluctuate. Work volume, the cause of the outage, and the extent of the damage can all affect our time estimates.
During a storm event with widespread damage, we will often use global ETRs until estimates…
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Over 800 crews and more than 2,700 field-based personnel are pre-positioned across
#Massachusetts
, ready to respond to a second winter storm of the week predicted to sweep through the Commonwealth tonight through tomorrow. For more information, including safety tips visit…
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Our crews are prepared for a third winter storm of the week to impact Massachusetts Friday evening through Saturday, bringing hazardous wind gusts and heavy rains into the region.
Customers can report power outages at or call 1-800-465-1212.
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13 students recently graduated from the Energy Infrastructure Academy and we're "thrilled to welcome many of them as colleagues." 👏
Learn how this program is helping new and diverse people break in the energy industry:
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Last winter, we partnered with four
#nonprofit
organizations to distribute a total of $1 million in grants to
#smallbusiness
customers.
@DestinyAfricanM
is one of those recipients and our grant gave them temporary relief to catch up on their bills & focus on their mission:…
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As of 9:45 pm, we have restored power to over 80,000 customers while also prioritizing restoration to schools across our region. Additional crews arrived today to assist with the effort and at this time we have more than 400 external crews and over 1,400 personnel working to…
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Our crews continued to make steady progress overnight, having restored service to over 13,000 customers. As of 9 a.m., just over 14,000 customers remain without power. We have over 2,000 personnel dedicated to working tirelessly until every customer is restored.
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When asked to give a message to girls on
#InternationalDayOfTheGirl2023
, Tim on our New England Electric Operations team said: "Men will apply for jobs where they meet 40% of the requested qualifications. Women tend to only apply for jobs where they meet at least 80%. If you are…
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We have over 2,000 personnel working into the overnight hours to restore power to those still experiencing outages.
Thank you for your patience as we continue to work towards a full restoration. We understand that it is never easy to be without power, especially heading into…
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Golden Girl Granola is a family-owned business that started when owner, Deborah O’Kelly,’s daughters – the “Golden Girls”—decided to make homemade granola for their local farmers’ market. Now in over 400 stores, Golden Girl Granola has grown immensely and is loved by customers.…
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We know the most convenient and affordable place to charge an electric vehicle is often at home.
#EV
owners can now take advantage of rebates to help reduce their upfront costs. Our Residential EV Charging Infrastructure Program supports residential electric customers by…
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We love supporting students in
#STEAM
💙
Thanks to
@NationalGridUS
, this past spring over 25 MA classrooms were gifted with a
#teachingbundle
for our Engineering Insulated Homes unit. With them students were able to learn about and explore the fundamentals and importance of good home insulation and
#energyefficiency
!
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If you use a generator to supply power during an outage, be sure to operate it outdoors. Before operating generators, disconnect from our system by shutting off the main breaker located in the electric service panel. Failure to do this could jeopardize the safety of line crews…
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We recently supported Lowell's 12U Baseball League’s fundraiser to send two teams to Cooperstown, NY to play in the American Youth Baseball Hall of Fame tournament. They’ll also visit the
@baseballhall
and be enshrined in the Youth Baseball Hall of Fame. Good luck! ⚾
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We're here to support a smarter, stronger, cleaner & more equitable energy future - that's why we filed our Future Grid plan this week to meet the electricity challenges in the next 5 to 10 years.
By 2030 the plan will:
🚘 Allow for 490k+ more EVs & 84k more electric heat pumps…
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The demand for electricity will more than double over the next couple decades — meaning there will need to be significant investment in the grid. To meet those needs, we'll need to connect more clean energy, upgrade existing infrastructure and make the grid smarter, stronger…
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Monday night, we joined
@NHLBruins
& the Boston Bruins Foundation as the presenting sponsor at the Bruins First Responders Night, where our team presented a $892,245 check to the First Responder and Military Charities, benefiting from the 8th Annual BFit Challenge. 💪 💪
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We had a great day volunteering at Horizons Greater Boston, reading to K-3rd graders and helping them to create bookmarks. As the lead partner of the First Book Black Kids Matter campaign, we are putting books in the hands of kids who need them most. Our partnership with First…
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It's
@MassSTEMWeek
—a week spent educating students about science, technology, engineering, and math! Flashback to
@LowellCatholic
summer campers identifying simple machines while watching our crew replace a utility pole.
More about this statewide event:
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We're delighted to partner with
@cityofmelrose
, signing a Community Solutions letter of mutual understanding with goals of improving
#energyefficiency
and
#sustainability
for our customers within the City.
The City of Melrose, which created a Net Zero Action Plan to take…
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When shoveling snow, don’t pile it around vents. Blocked vents can lead to buildup of deadly carbon monoxide inside the house. If you suspect a gas leak, leave the premises and call us 24/7 at 1-800-233-5325.
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In recognition of National Natural Gas Utility Workers' Day, we shine the spotlight on our dedicated Massachusetts staff members, like Christine. Her devotion to our customers, teams and community is why we’re proud to be celebrating all of them—today and every day. 💙
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We've restored service to more than 54,000 customers, working around the clock through conditions that included poor visibility, snow-filled streets and roads, falling temperatures, and downed wires, branches, and trees.
As of 10:15 a.m., there remain approximately 5,000…
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As one of the sponsors of Mass Save we would like to congratulate the recipients of this year's
#MassSaveClimateLeader
awards. We recognize the steps you have made to increasing your energy efficiency and reducing emissions. We value strong partnerships with our customers to…
🎉Congratulations to the 2023
#MassSaveClimateLeaders
! The Mass Save Sponsors are honored to recognize this year’s recipients for their commitment to leading the commonwealth toward a net zero future. See the full announcement & list of awardees here: .
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We're proud to support the STEAM program alongside
@CMEaston
. Together, we're providing enriching experiences through interactive exhibits, workshops, and engaging activities that help to empower children and lead them to a brighter future.
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We are proud to partner with
@Cape_UnitedWay
. Our $115K donation help provide critical assistance to those most in need.
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Kennedy’s Pub and Restaurant in
#Marlborough
, MA has been in operation as a family-owned full-service restaurant since opening its doors in 1981.
In the past several years, Kennedy’s has experienced inflationary pressures, wage escalations, and rising electricity costs.…
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Earlier today,
@MassDOER
@jeffroy
,
@senatorbarrett
and our own Chris Porter joined with the
@MassSave
Program Administrators at the State House to brief legislators and staff on the important work our nation leading
#EnergyEfficiency
programs do to help MA achieve
#NetZero
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If you use a generator to supply power during an outage, be sure to operate it outdoors. Before operating, disconnect from our system by shutting off the main breaker located in the electric service panel. Failure to do this could jeopardize the safety of line crews & the public.
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We're prepared for an incoming winter storm predicted to impact Massachusetts Monday evening throughout the day Tuesday. We have secured additional crews and personnel who are ready to respond to any impacts this storm may bring.
We will continue monitoring the weather and…
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We’re prepared for a storm to potentially impact Massachusetts late Sunday evening throughout the day Monday, brining winds and rainy conditions into the region.
You can report any power outages at or call 1-800-465-1212.
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Meet Kayden, a
#Gridtern
who is currently a grad student getting his MA in Urban and Environmental Planning and Policy at
@TuftsUniversity
! 🐘
Join him for a day in the life as he works at
@NGSusHub
in
#Worcester
💡
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More than 270,000 customers across Massachusetts have had their service restored, with approximately 8,000 remaining without power. Our crews are working toward full restoration and completing critical restoration work, such as this fuse repair on Plain Street in Norton.
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We've prepared for tomorrow's storm by securing additional crews including overhead line, forestry, contractors, underground, damage assessment, wires down, transmission, and substation workers.
Crews will also be pre-staged on Nantucket ahead of the storm to supplement island…
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🍎📚 As the new academic year begins, we are excited to have awarded scholarships to 41 students from Franklin Cummings Institute and UMass-Boston.
In April, we announced a $300,000 scholarship program to support and encourage more students from historically underrepresented and…
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Every year, the Community Coalition of Melrose hosts the Melrose Grad Night, a substance-free celebration for Melrose High School seniors intended to safely commemorate their achievements and bid them farewell as they step into the next chapter of their lives.
Last week, we…
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📅 48 amazing days
👋 89,000 visitors
✨ A 360 immersive light show & new holiday light display
We're the proud presenting sponsor of
@zoonewengland
's ZooLights - take a look back with us and see how we helped spread the joy & celebrated this past holiday season.
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Our MA employees have kicked off our annual Season of Giving across the Commonwealth!
Throughout December, our employees will partner with several community organizations and initiatives that support our friends and neighbors this holiday season.
Learn more here:…
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We joined
@MayorOfMalden
to celebrate the Malden Youth Baseball league championship game with a $5,000 donation that the league plans to use to support the children they serve each year. The game was hard fought -- congrats to the Dolphins, who won it all!
#GridForGood
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As of 9:45 a.m., approximately 12,584 customers are without power, with the Merrimack Valley region seeing the most outages. Since the start of the event last night, more than 12,800 customers have had their power restored. Field personnel are first responding to emergency 911…
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'Tis the season ✨ As part of our annual Season of Giving, our Massachusetts employees partnered with local organizations to volunteer and make a positive impact in the lives of our neighbors and friends.
Over the last month, our colleagues have:
🧸 Supported a toy drive
🌟…
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Earlier this week,
@PNHINC
hosted their annual "Operation Backpack Brigade" in
#Worcester
. Our volunteers filled backpacks w/school supplies for children of active military & veteran families in need. Thank you to everyone that helped make the event a success!
#GridForGood
🏫🎖
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We love what we do and we appreciate the support - thank you!
Wrentham mom and son give back to National Grid workers after emergency storm service
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We're charged up about this! 👏👏👏 The electrification of transport is vital to cutting greenhouse gas emissions and reaching critical
#netzero
targets for our state and country. We remain committed to building an EV charging network that’s fast, reliable, and fully equipped to…
#Massachusetts
placed 4th in our 2023 State Transportation Electrification Scorecard.
#MApoli
See where your state ranks!
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Our field crews will work in some of the toughest weather to restore or maintain our electricity. We’re proud to recognize
#LineworkerAppreciationDay
and celebrate the dedicated men and women who are keeping customers connected.
#ThankALineworker
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We're closely monitoring the weather forecast and have crews and personnel in place across
#MA
ready to respond to any impacts tomorrow's storm may bring. It is a good idea to ensure cell phones and mobile devices are charged so that you can stay connected in an emergency.
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Our crews have been working to restore service to affected areas following the storm that swept through Massachusetts today. As of 7:40, there were more than 11,000 customers without power, with a majority of them in the Merrimack Valley region. Crews will continue to work…
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🍎It's back to school again for our Clean Energy Academies with workforce development programming for youth and adults this fall. The first of these academies, the Energy Infrastructure Academy, launched yesterday with 30 new students in
#Worcester
and
#Boston
beginning 200 hours…
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It's exciting to be delivering new
#cleanenergy
from
@VineyardWindUS
to customers across the state. We're looking forward to working with
@MassGovernor
Healey and Vineyard Wind as Massachusetts continues to lead the nation on
#offshorewind
and clean energy.
Right now, 30,000 homes and businesses across the state are being powered by our first offshore wind project.
This is a huge deal, and it’s going to mean cleaner air, stable costs, and a more resilient future for Massachusetts.
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Our very own Steve Woerner was featured on
@Kiss108
's CEOs You Should Know powered by
@iHeartMedia
!
🎧 Hear what Steve says he's most proud about working at National Grid.
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In addition to restoring power to nearly 60,000 customers due to this past weekend's winter storm, we have been closely monitoring the weather forecasts and have crews and personnel in place across
#Massachusetts
ready to respond to any impacts this mid-week storm may bring.
We…
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Upgrade to ENERGY STAR appliances for big savings! 🌟 These products use less energy, which can lower your bill—plus we offer exclusive deals when you make the switch.
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Never touch downed power lines, and always assume that any fallen lines are live electric wires. If you see one, report it immediately to us, or your local emergency response organization.
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Downed power lines will be hard to see in the snow and can potentially be hidden in standing water. If you come across large pools of slush or standing water, stop, back up and choose another path. To report downed wires call us or 911 immediately.
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People who depend on electric-powered life support equipment, such as a respirator, should let us know. To register as a life support customer, call us at 1-800-322-3223.
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Today, we kicked-off our inaugural Week of Service across Massachusetts. 100s of our employees will be volunteering at more than a dozen events in support of ten community organizations.
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If you suspect a natural gas leak:
🏃 Get Out -Everyone should leave the house immediately. Don't use the telephone or light switches.
📞 Call Us – After leaving the house and reaching a safe environment call: 1-800-233-5325
⛔ Stay Out - Do not return home until we say it's safe
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We're prepared for a storm to potentially impact our region this evening through Monday, bringing heavy rains, potential flooding, and damaging winds. We recommend keeping flashlights & extra batteries on hand and keeping mobile devices fully charged so you can stay connected.
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We recognize the impact of rising costs on household budgets and that it may be difficult to keep up with your energy bills. Our Customer Savings Initiative includes solutions to help manage your bill, save energy, and access assistance.
Learn more:
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Remember to always use portable generators outdoors in well-ventilated areas away from all doors, windows and vents.
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We’re thrilled to partner with
@BostonGlobe
for the virtual panel Recognizing the Influence and Economic Impact of the LGBTQ+ Community in MA. 🏳️🌈
👉 The panel starts now, join us if you can!
#Pride2023
#WePowerPride
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@rossblacker
Hi Ross, we're sorry for this inconvenience. Work volume and the extent of the damage can all affect our time estimates. Please know that we are doing everything we can to restore your service as safely, and quickly as possible.
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ICYMI: There’s still time to get energy assistance.
Applications for the Home Energy Assistance Program (LIHEAP) are open until April 30.
Learn more about LIHEAP & apply here:
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To stay connected during storms and outages, text to 64743 using any of the below commands:
🗳️ REG to sign up for text alerts
🔦 OUT to report an outage
🔍 STAT to check the status of an outage
📗 HELP for the complete list of commands
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With housing and homeownership top of mind across the Commonwealth, we are on the ground in our cities and towns, hosting "Trade Ally" meetings across the state with electricians, contractors, developers, and local inspectors to ensure alignment on important construction,…
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We're closely monitoring the weather forecast and have crews and personnel in place across
#MA
ready to respond to any impacts this weekend’s storm may bring. It is a good idea to ensure cell phones and mobile devices are charged so that you can stay connected in an emergency.
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@rossblacker
Estimating the time of power restoration is not an exact science, but yes, our estimated times of restoration reflects when the last customer in that area will have power restored.
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🤝 We're continuing our efforts across MA with the completion of the Ready Path to help ensure reliable service to our customers in collaboration with
@EversourceMA
.
Learn more here:
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